Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
<p>This <strong>entry-level</strong> role supports operational activities across various enterprise systems related to <strong>manufacturing, supply chain, finance, and commercial operations</strong>. The analyst will collaborate with both technical and business teams to resolve issues, assist with system enhancements, and support integration efforts. This position offers an excellent opportunity to gain <strong>broad exposure to enterprise IT systems</strong> within a multinational organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily operations of enterprise applications, integrations, and data workflows</li><li>Troubleshoot and resolve system or data-related issues with internal and external stakeholders</li><li>Execute configuration updates, system checks, and user-requested changes under guidance</li><li>Assist with onboarding processes for partners, users, or data feeds</li><li>Participate in testing and validation of system updates and project rollouts</li><li>Create and maintain documentation for standard operating procedures and user support</li><li>Monitor system dependencies including certificates, file transfers, and scheduled tasks</li><li>Collaborate with global IT and business teams to ensure application reliability</li><li>Comply with internal controls, data governance standards, and regulatory requirements (e.g., SOX, GDPR)</li></ul><p><br></p>
<p>We are looking for a motivated Entry-Level Accountant to join our team in Sarasota, Florida. This role offers an excellent opportunity to build foundational skills in accounting while working in a collaborative and supportive environment. You will gain hands-on experience in various financial processes and contribute to the success of a growing organization.</p><p><br></p><p>Responsibilities:</p><p>• Handle accounts payable and accounts receivable tasks, including processing invoices, reconciling accounts, and managing payments.</p><p>• Assist with routine account reconciliations to support monthly, quarterly, and annual financial close processes.</p><p>• Utilize Oracle Cloud systems to execute financial transactions and prepare detailed reports.</p><p>• Collaborate with internal teams to support audits and ensure compliance with financial reporting standards.</p><p>• Participate in improving operational workflows and identifying process enhancement opportunities.</p><p>• Learn and apply various accounting principles through hands-on projects and mentorship from experienced professionals.</p><p>• Support the preparation and analysis of financial documents to aid decision-making.</p><p>• Ensure accuracy and timeliness in all financial operations and data management.</p><p>• Contribute to team initiatives by providing insights and suggestions for better efficiency in accounting practices.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for a motivated Help Desk Analyst I to join our team in Travelers Rest, South Carolina. This Contract to permanent position offers an exciting opportunity to provide IT support across multiple locations, ensuring smooth operations and resolving technical issues. The ideal candidate will excel in communication, take initiative, and thrive in a role with minimal supervision.<br><br>Responsibilities:<br>• Provide technical support to employees across 10 locations, primarily through remote assistance, with occasional travel to onsite locations.<br>• Troubleshoot and resolve issues related to laptops, desktops, printers, and other hardware.<br>• Manage and maintain Active Directory, ensuring proper functionality and user access.<br>• Respond to service desk tickets promptly, addressing and documenting issues effectively.<br>• Perform updates and patches to systems, including occasional evening or weekend work.<br>• Assist in setting up and configuring new hardware and software as required.<br>• Communicate clearly with team members and employees, providing guidance and support.<br>• Participate in an on-call rotation to address urgent technical problems.<br>• Collaborate with the IT team to identify and implement process improvements.
<p>Join Robert Half’s Full-Time Engagement Professionals (FTEP) program as an Entry-Level Accountant and gain hands-on experience across diverse client projects, develop valuable skills, and grow your professional network—all with the stability and benefits of full-time employment. Apply now to start building your accounting career with our team.</p><p><br></p><p>To apply, please submit your resume and your relevant experience to Tawnia Kirshen via my email located in LinkedIn. </p><p><br></p><p><strong>What You'll Do:</strong></p><p>· Assist with general ledger entries and account reconciliations</p><p>· Support month-end and year-end close processes</p><p>· Help prepare financial statements and reports</p><p>· Perform data entry and maintain accurate financial records</p><p>· Contribute to special projects across multiple industries</p><p><strong>Why Join Us?</strong></p><p>· Be part of an innovative and respected organization</p><p>· Build a strong foundation for your accounting career</p><p>· Gain exposure to different systems, teams, and industries</p>
<p>We are seeking a detail-oriented and customer-focused <strong>Service Coordinator</strong> to manage scheduling, communication, and operational support for service delivery teams. This role serves as the primary liaison between customers, technicians, and internal departments to ensure timely, efficient, and high-quality service execution. The ideal candidate is highly organized, thrives in a fast-paced environment, and excels at multitasking and problem-solving.</p><p><br></p><p>Key Responsibilities</p><ul><li>Coordinate and schedule service appointments, installations, maintenance, or support visits</li><li>Act as the main point of contact for customers regarding service timelines and updates</li><li>Dispatch and route technicians or service personnel efficiently</li><li>Monitor service workflows to ensure deadlines and service-level agreements (SLAs) are met</li><li>Prepare and maintain service documentation, work orders, and customer records</li><li>Communicate changes, delays, or issues promptly and professionally</li><li>Collaborate with operations, sales, billing, and technical teams to resolve service concerns</li><li>Track service metrics and assist with reporting and performance analysis</li><li>Support inventory, parts ordering, or equipment logistics as needed</li><li>Ensure compliance with company policies, safety standards, and regulatory requirements</li></ul>
<p>We are looking for an experienced ERP Technical Support Engineer to join our team in Greater Cleveland, Ohio. In this role, you will oversee the technical aspects of the Infor CloudSuite Industrial system, ensuring seamless functionality across multiple sites. You will collaborate with cross-functional teams to design, implement, and maintain solutions that support business objectives while delivering exceptional technical support.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement technical solutions within the Infor CloudSuite Industrial system to meet business goals.</p><p>• Analyze business requirements to design systems that align with functional, performance, and security needs.</p><p>• Configure and customize ERP systems, ensuring solutions are thoroughly tested and meet specifications.</p><p>• Provide Tier 3 ERP support, troubleshooting complex issues and ensuring optimal system performance.</p><p>• Create and maintain system documentation, user guides, and deliver training as needed.</p><p>• Perform regular system updates, patching, and ensure data quality and integrity.</p><p>• Collaborate with teams to enhance system processes and implement continuous improvement opportunities.</p><p>• Automate workflows using scripting and other tools to optimize operations.</p><p>• Conduct system monitoring, alerting, and disaster recovery planning to ensure business continuity.</p><p>• Travel to various sites as needed to support ERP implementation and maintenance.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Oklahoma City, Oklahoma. In this Contract to permanent position, you will play a vital role in ensuring seamless IT support for users, addressing hardware, software, and networking issues. This role requires strong technical expertise and excellent communication skills to deliver effective solutions.<br><br>Responsibilities:<br>• Respond to incoming IT support tickets, providing timely assistance to resolve user issues.<br>• Communicate directly with customers to identify and understand technical problems.<br>• Diagnose and troubleshoot hardware, software, and network-related concerns.<br>• Offer solutions and recommendations to users based on the nature of the issue.<br>• Install and configure hardware systems, software updates, and network components as needed.<br>• Address software and hardware malfunctions to restore system functionality.<br>• Provide basic technical training or operational guidance to users when required.<br>• Maintain detailed records of support activities and resolutions in IT logs.<br>• Collaborate with team members to ensure efficient handling of support tasks.<br>• Perform additional duties as necessary to support IT operations effectively.
<p>Robert Half is hiring for a fully onsite Call Center Representative for a contract opportunity for up to 13 weeks in North Huntingdon/Irwin area. There is a possibility this could turn into a contract to hire opportunity, depending on the client. The hours for this position are M-F 8AM-4PM. Pay is based off of experience $15-$18 an hour. </p><p><br></p><p>Call Center Representatives for our Taxpayer Service department will manage all calls and emails received from taxpayers with questions about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continued training, and increase professional development as required. Opportunities for hybrid schedule pending completion of full training.</p><p>Primary Responsibilities</p><p>• Customer service provided on phone, emails and / or chats</p><p>• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer or troubleshooting for a positive customer experience</p><p>• Ability to learn and follow all customer service procedures and policies</p><p>• Utilize knowledge of tax types collected </p><p>• Utilize knowledge of municipalities and school districts for which the client collects taxes</p><p>• Ability to modify address changes and create new accounts in client’s applications</p><p>• Process credit card payments and / or ACH payments</p><p>• Ability to sufficiently memo the client’s applications</p><p>• Expand job knowledge and develop expertise to progress forward in job development</p><p><br></p><p>Secondary Responsibilities</p><p>• Demonstrated ability to listen and retain knowledge</p><p>• Ability to accurately and attentively complete detailed tasks</p><p>• Keep up to date regarding changes in daily responsibilities or job processes</p><p><br></p><p><br></p>
<p>Our client is seeking an experienced Senior Accountant to support their finance team and drive operational success. In this critical role, you will ensure the company’s accounting processes are efficient, financial reports are accurate, and all activities remain in compliance with industry standards and company policies. The ideal candidate is technically skilled, analytical, detail-oriented, and always looking for opportunities to improve processes.</p><p><br></p><p>Responsibilities:</p><ul><li> Prepare and review journal entries, account reconciliations, and monthly financial statements.</li><li> Analyze financial data to support informed business decision-making. </li><li>Contribute to month-end and year-end closing activities. Ensure compliance with GAAP standards and company procedures. </li><li>Assist with audit preparation, including schedules and documentation. </li><li>Participate in budgeting and forecasting activities. Identify opportunities to streamline processes and implement best practices. </li><li>Mentor and support entry level accounting staff. </li><li>Manage fixed asset accounting and expense allocations. </li><li>Assist with the implementation or upgrade of accounting systems. </li></ul>
<p>We are seeking detail-oriented Financial Data Analysts to support analytical and data review efforts within the lending and credit space. This role involves reviewing financial information, performing validation checks, and supporting internal research and reporting initiatives. Candidates should be comfortable working with complex financial data in a structured, deadline-driven environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review and analyze loan- and credit-related financial data</li><li>Interpret financial statements and supporting documentation</li><li>Perform quality checks, validation, and reconciliation of financial data</li><li>Identify inconsistencies or gaps and escalate findings as appropriate</li><li>Maintain accurate documentation of analyses and findings</li><li>Collaborate with internal teams to meet project timelines</li><li>Manage assigned work independently while following established processes</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This contract-to-permanent position offers the opportunity to work in a dynamic environment, providing crucial technical support within a large warehouse setting. The role involves hands-on support for hardware and software, troubleshooting applications, and delivering excellent customer service.<br><br>Responsibilities:<br>• Provide comprehensive desktop support for Windows 10, Windows 11, and Mac/iOS devices.<br>• Diagnose and repair hardware issues with laptops, printers, and other peripherals.<br>• Troubleshoot and resolve application-related problems efficiently.<br>• Handle break/fix support for Thin Clients and Zebra printers.<br>• Deliver remote and on-site technical assistance as required.<br>• Coordinate and manage support tickets using a ticketing system.<br>• Perform desktop imaging and computer setup for new users.<br>• Reset passwords and resolve access-related issues.<br>• Ensure timely installation and configuration of hardware and software.<br>• Maintain strong communication and customer service standards while addressing technical concerns.
<p><strong>Job Description</strong></p><p>Kick-start your career in finance and accounting career opportunity, perfect for recent graduates who want to build their skills and gain real-world experience.</p><p>As an Entry-Level Staff Accountant, you’ll:</p><ul><li>Assist with day-to-day accounting tasks including accounts payable/receivable, general ledger entries, and reconciliations</li><li>Support month-end and year-end closing processes</li><li>Help prepare financial statements and reports</li><li>Collaborate with finance and operations teams to drive process improvements</li><li>Learn and leverage leading accounting software platforms</li><li>Contribute to special projects and support compliance efforts</li></ul>
<p>We are looking for an entry-level Legal Assistant to join our team in Juno Beach, Florida. This role will focus on supporting legal workflows and acting as a day-to-day point of contact for CLM-related questions and activities.</p><p>Responsibilities:</p><p>- Serve as a primary user and functional subject matter resource for the Luminance CLM platform.</p><p>- Support legal teams with contract intake review workflows and CLM-related processes.</p><p>- Assist with onboarding and training users on Luminance through group sessions and one-on-one support virtual and in-person.</p><p>- Coordinate with internal stakeholders and vendors to support CLM usage and enhancements.</p><p>- Help document CLM processes workflows and best practices.</p><p>- Support ongoing optimization and potential future deployment phases of the CLM platform.</p><p>- Perform other related duties as assigned.</p>
We are looking for an experienced Desktop Support Analyst to join our team in Stafford, Texas. This is a Contract to permanent position, offering an excellent opportunity to work onsite and provide crucial IT support for a growing organization. The ideal candidate will possess strong problem-solving skills and a proactive approach to handling technical issues in a dynamic environment.<br><br>Responsibilities:<br>• Provide comprehensive technical support for desktop systems, including hardware and software troubleshooting.<br>• Administer and manage Active Directory, ensuring user access and security are maintained effectively.<br>• Assist with the imaging and deployment of Windows 10 workstations for new and existing employees.<br>• Deliver remote support using tools such as SplashTop to resolve issues promptly.<br>• Collaborate with other IT team members to implement a formal ticketing system.<br>• Respond to on-call requests to address urgent technical problems outside standard business hours.<br>• Maintain and update documentation related to IT processes and system configurations.<br>• Support the integration and functionality of web-based company applications.<br>• Diagnose and resolve issues related to desktop hardware, ensuring minimal disruption to business operations.<br>• Provide guidance and training to employees on the use of IT systems and tools.
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
<p>Advance your career as a Senior Accountant with Robert Half’s Full-Time Engagement Professionals program. Enjoy the stability of a full-time role while gaining valuable experience across a range of industries. Put your accounting skills to work on diverse projects, deliver interim support, and help drive process improvements that make a real impact.</p><p><br></p><p>To apply, please submit your resume and your relevant experience to Tawnia Kirshen via my email located on LinkedIn. </p><p><br></p><p> Job Duties:</p><ul><li>Prepare and analyze financial statements in accordance with GAAP standards.</li><li>Manage month-end, quarter-end, and year-end close processes.</li><li>Conduct account reconciliations and variance analysis to ensure accuracy.</li><li>Oversee the accounts payable, accounts receivable, and general ledger functions.</li><li>Assist in internal and external audit processes by providing necessary documentation and support.</li><li>Collaborate with cross-functional teams to streamline processes and improve efficiency.</li><li>Mentor and support entry level accounting staff.</li></ul>
<p>Advance your career as a Senior Accountant with Robert Half’s Full-Time Engagement Professionals program. Enjoy the stability of a full-time role while gaining valuable experience across a range of industries. Put your accounting skills to work on diverse projects, deliver interim support, and help drive process improvements that make a real impact.</p><p><br></p><p>To apply, please submit your resume and your relevant experience to Tawnia Kirshen via my email located in LinkedIn. </p><p><br></p><p> Job Duties:</p><ul><li>Prepare and analyze financial statements in accordance with GAAP standards.</li><li>Manage month-end, quarter-end, and year-end close processes.</li><li>Conduct account reconciliations and variance analysis to ensure accuracy.</li><li>Oversee the accounts payable, accounts receivable, and general ledger functions.</li><li>Assist in internal and external audit processes by providing necessary documentation and support.</li><li>Collaborate with cross-functional teams to streamline processes and improve efficiency.</li><li>Mentor and support entry level accounting staff.</li></ul>
<p>Our client is seeking a <strong>Health Information Systems Business Analyst</strong> to support reporting and data analysis across multiple departments, with a primary focus on operations and compliance. </p><p><br></p><p>This is an excellent opportunity for a <strong>junior or entry-level candidate</strong> with strong SQL skills and an interest in healthcare, public safety, or operational reporting.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Build and maintain reports used by operations, leadership, marketing, and other departments</li><li>Partner with field operations and dispatch teams to analyze and validate data</li><li>Support <strong>911 compliance reporting</strong>, including identifying and resolving time discrepancies between crew documentation and dispatch records</li><li>Perform data validation and correction as needed to ensure accurate reporting</li><li>Create <strong>ad-hoc reports</strong> based on department needs</li><li>Review existing reports to determine what is useful, needed, or can be improved</li><li>Occasionally work with one-off Excel files, though most data comes directly from a SQL database</li></ul><p><br></p>
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
<p>We are looking for a detail-oriented Entry Level Accountant to join our team in San Francisco, California. This long-term contract position offers an excellent opportunity to gain hands-on experience in tax compliance and financial reporting while working in a dynamic, fast-paced environment. If you have strong organizational skills, proficiency in Excel, and a willingness to learn, this role could be a great fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and submit monthly sales and use tax returns, property tax filings, and business license applications.</p><p>• Reconcile accounts and assist with month-end financial close processes.</p><p>• Analyze and organize raw data to determine appropriate tax jurisdictions and rates.</p><p>• Utilize advanced Excel functions, including pivot tables, formulas, and macros, to manage and interpret financial data.</p><p>• Support tax preparers by uploading data into specialized software and ensuring accurate filings.</p><p>• Maintain electronic filing systems and organize records for audit and compliance purposes.</p><p>• Assist with filing extensions, e-filings, and miscellaneous administrative projects as needed.</p><p>• Collaborate with team members to ensure deadlines are met and reporting is accurate.</p><p>• Provide support for multi-state tax compliance and reporting activities</p>
We are looking for an experienced IT Director to lead technological initiatives and manage IT operations in Jacksonville, Florida. The ideal candidate will have a strong background in technology leadership within industries such as supply chain, manufacturing, or electrical energy services. This role requires a strategic thinker capable of driving innovation and ensuring the seamless integration of systems and processes.<br><br>Responsibilities:<br>• Oversee IT operations, including infrastructure management, cybersecurity, cloud computing, and disaster recovery planning.<br>• Develop and implement enterprise-wide policies to support technology infrastructure and ensure compliance.<br>• Lead the integration and optimization of software platforms and workflows to enhance organizational productivity.<br>• Manage the implementation of supply chain, warehouse, and financial management solutions.<br>• Drive innovation by fostering the adoption of artificial intelligence and advanced data analytics.<br>• Develop and present business cases for technological investments, including buy, build, and service decisions.<br>• Negotiate contracts, optimize licensing agreements, and maintain strong vendor relationships to ensure service quality.<br>• Provide leadership in engineering, data collection, and the monitoring of remote operation centers and assets.<br>• Establish IT strategies and roadmaps to align technology initiatives with business objectives.<br>• Supervise helpdesk operations and support services to maintain high levels of user satisfaction.
Position: IT Infrastructure Manager<br>Location: Des Moines, IA - Onsite<br>Salary: up to $130,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Make Your Impact in a Growing Technology Organization<br>An established, financially strong, family-owned manufacturing company is expanding its Technology leadership team—and this is a rare chance to step into a refined, hands-on IT Infrastructure Leadership role with real influence.<br>This role combines technical depth with people leadership, guiding a tight‑knit team of ~6 (Help Desk + Systems Engineers) while staying close to the technology that keeps operations running smoothly.<br><br>What You’ll Do<br> • Lead, mentor, and develop a high-performing IT operations team.<br> • Stay hands-on with escalations across Windows, networking, virtualization, M365, and automation.<br> • Own the reliability, security, and performance of all core IT infrastructure.<br> • Oversee patching, backups, disaster recovery, documentation, and audits.<br> • Drive process improvements, reduce risk, and partner with leadership on strategy and budgeting.<br>What You Bring<br> • 7+ years of hands-on IT infrastructure experience.<br> • 2+ years of team leadership or management.<br> • Strong expertise in: <br> ○ Windows environments & Active Directory<br> ○ Microsoft 365 & Azure AD<br> ○ Virtualization (Nutanix, VMware, or Hyper‑V)<br> ○ Networking fundamentals<br> • Proven success in IT security, DR/backup strategies, and operational excellence.<br> • Excellent communication and a service-driven mindset.<br>Why This Role?<br> • Hands-on technical leadership—no “people manager only” role here.<br> • A stable, growing company reinvesting heavily in its technology future.<br> • High visibility with a decisive IT Director and engaged leadership.<br> • The chance to modernize, mentor, and elevate IT operations in a collaborative environment.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>Our client is seeking an experienced <strong>Desk-Side Support Technician</strong> to support an enterprise <strong>hardware refresh initiative</strong>. This role is part of an established end-user support team and focuses primarily on hands-on device replacement, deployment, and user support during refresh cycles. The ideal candidate brings proven desk-side support experience with direct exposure to hardware refresh projects in enterprise environments, as well as applicable gaming and hospitality experience. This is a <strong>6-month contract</strong> with a possibility for extension.</p><p><br></p><p>Key Responsibilities</p><ul><li>Execute enterprise hardware refresh activities, including:</li><li>Laptop and desktop replacements</li><li>Peripheral swaps (monitors, docks, keyboards, mice)</li><li>Asset tagging, imaging coordination, and deployment</li><li>Provide desk-side support during refresh events, ensuring minimal user disruption</li><li>Troubleshoot basic hardware and OS-level issues during and after device replacement</li><li>Coordinate device pickup, data migration validation, and old asset return</li><li>Document work performed and update tickets in the service management system</li><li>Follow established processes, timelines, and refresh schedules</li><li>Deliver strong customer service and clear end-user communication throughout the refresh lifecycle</li></ul><p><br></p>
