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128 results for Entry Level Help Desk Support jobs

Oracle HCM Help Desk Configuration

Reading, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Oracle HCM Help Desk Configuration specialist to support a long-term contract opportunity in Reading, Pennsylvania. This role focuses on shaping and optimizing an Oracle HCM Help Desk environment that strengthens HR service delivery, improves case handling, and creates a more efficient support experience for employees. The position will partner with HR, IT, and operational stakeholders to translate business needs into practical system solutions while promoting scalable, sustainable platform improvements. Responsibilities: • Collaborate with HR, IT, and cross-functional stakeholders to evaluate existing employee support processes and identify opportunities to improve service delivery through Oracle HCM Help Desk. • Facilitate discovery sessions to capture business needs, define workflow expectations, and convert operational goals into effective system designs. • Configure core Help Desk capabilities such as request classifications, work queues, assignment logic, alerts, service levels, role-based access, and knowledge resources. • Turn functional objectives into detailed configuration activities that support a reliable and scalable Oracle HCM solution. • Enhance platform performance by refining automation, strengthening self-service options, and improving reporting and overall user experience. • Participate in test planning, execution, issue resolution, deployment support, and stabilization activities following release or go-live events. • Prepare clear documentation covering process definitions, configuration choices, testing outcomes, and support guidance for ongoing system maintenance. • Act as the liaison between business users and technical teams to ensure the final solution aligns with organizational needs and established Oracle best practices.
2026-06-15T00:00:00Z

IT Support Analyst - Level 2

Naples, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Analyst - Level 2 to provide dependable technical support for a service-focused organization in Naples, Florida. This contract-to-permanent opportunity is ideal for a detail-oriented individual who can resolve complex infrastructure, endpoint, and access-related issues across both on-premises and cloud environments. The role requires strong communication, sound technical judgment, and the ability to investigate recurring problems to deliver lasting solutions. Responsibilities: • Deliver advanced technical support for desktops, laptops, mobile devices, servers, and related systems in both local and cloud-based environments. • Diagnose escalated hardware, software, network, and operating system issues, identify underlying causes, and implement effective long-term fixes. • Administer and support authentication and access technologies, including multi-factor authentication and federation services across enterprise platforms. • Configure, deploy, and maintain user devices and enterprise technologies such as Microsoft systems, Apple devices, Android platforms, Citrix solutions, and Cisco-based tools. • Manage account access, directory services, and system configurations, including support for Active Directory and related user administration tasks. • Create and update technical documentation, support procedures, reports, and knowledge base materials to improve service consistency. • Partner with internal teams to support infrastructure improvements, system rollouts, and configuration management activities. • Contribute to structured project delivery by working within Agile-based environments and supporting technical implementations as needed.
2026-06-10T00:00:00Z

Level 1 Cable Technician

Alpharetta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Level 1 Cable Technician to support an onsite project in Kansas City, MO. This contract opportunity is ideal for someone who enjoys hands-on technical work and can contribute to structured fiber installation efforts in a detail-oriented environment. The position focuses on low-voltage and fiber-related cabling tasks, with a steady Monday through Friday schedule of 7a-3p and no overtime expected. Key ResponsibilitiesThe Cable Technician is responsible for executing structured cabling and fiber installation/decommissioning tasks under the direction of senior technicians or leads. This role is hands-on and task-driven, with no decision-making authority.<ul><li>Install, route, and secure fiber and copper cabling per project plans and standards</li><li>Pull, dress, label, and terminate fiber cables as instructed</li><li>Pull, decommission and recycle cable that is in line with the standards set</li><li>Assist with fiber placement in racks, trays, and pathways</li><li>Maintain clean and organized work areas in active data centers or network environments</li><li>Follow safety, security, and quality procedures at all times</li></ul>
2026-05-26T00:00:00Z

IT Support Specialist

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Support SpecialistWe are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.Responsibilities<ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul>
2026-06-09T00:00:00Z

IT Support Specialist

Tallahassee, FL
onsite
Temporary / Contract
30 - 40 USD / Hourly
We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul>
2026-05-18T00:00:00Z

IT Support Specialist

Naples, FL
onsite
Permanent / Full Time
20 - 25 USD / Hourly
We are seeking a motivated and customer-focused PC Technician / IT Support Specialist to join a growing IT team. This is an excellent opportunity for someone early in their IT career who is eager to gain hands-on experience supporting end users and troubleshooting hardware/software issues in a fast-paced environment. Key Responsibilities<ul><li>Install, maintain, and troubleshoot computer hardware, including desktops, laptops, and peripherals</li><li>Install, update, and support software and operating systems (Windows environments)</li><li>Provide technical support to end users, both in-person and remotely</li><li>Diagnose and resolve hardware, software, and connectivity issues</li><li>Document issues, resolutions, and processes in a ticketing system</li><li>Assist with system upgrades, imaging, and deployments</li><li>Work closely with end users to ensure a positive support experience</li></ul>
2026-06-03T00:00:00Z

Application Support Engineer

Austin, TX
onsite
Temporary / Contract
47 - 63 USD / Hourly
Application Support EngineerOnsite | Austin, TX | Contract-to-Hire We are seeking an Application Support Engineer to support the rollout and ongoing success of a newly launched, enterprise platform. This role will focus on helping users onboard, configure, and troubleshoot the application while ensuring a seamless experience. This position is highly collaborative, working closely with product, engineering, and implementation teams. It’s an opportunity to gain deep expertise in a growing platform while directly impacting user adoption and satisfaction. Responsibilities:<ul><li>Provide hands-on application support, including onboarding, configuration, and troubleshooting</li><li>Serve as a primary point of contact for user questions, issues, and platform guidance</li><li>Investigate and resolve technical issues, escalating complex problems to engineering as needed</li><li>Partner with product and engineering teams to support platform rollouts and enhancements</li><li>Assist with validating configurations, workflows, and integrations within the platform</li><li>Document support processes, issue resolutions, and knowledge base content</li><li>Monitor trends in support requests and identify opportunities for process or platform improvements</li><li>Support user adoption through guidance, training, and best practice recommendations</li><li>Collaborate with cross-functional teams to ensure a consistent and high-quality support experience</li></ul>
2026-06-04T00:00:00Z

Application Support Engineer

Nashville, TN
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a collaborative integration team supporting clinical and financial systems in Nashville, Tennessee. This contract opportunity with potential for a permanent role towards the end of the year. The role emphasizes practical problem-solving, clear communication, and dependable execution rather than heavy software development. You will work closely with internal partners and external vendors to keep integrations running smoothly and help expand the team’s operational capacity. Responsibilities:• Design, configure, and maintain healthcare data interfaces using Mirth Connect or comparable integration platforms.• Investigate production issues affecting messages, data flow, and connected systems, then implement timely resolutions to restore service.• Oversee several smaller projects at once while contributing to broader integration efforts as business needs evolve.• Partner with internal departments, third-party vendors, and business stakeholders to collect requirements and deliver effective integration solutions.• Take ownership of support tasks and project work that helps reduce team backlog and increases delivery capacity.• Assist with Azure-based integration components such as functions, queues, and storage services where applicable.• Create efficiencies by identifying repetitive support activities and introducing automation where it adds value.• Contribute to the growth of the integration environment, including expansion of interface engine capabilities when needed.• Produce organized documentation and provide consistent status updates to stakeholders throughout project and support lifecycles.
2026-06-12T00:00:00Z

Application Support Engineer

Nashville, TN
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a collaborative healthcare integration team in Nashville, Tennessee. This contract opportunity with potential for a permanent role towards the end of 2026. The role centers on supporting and improving integrations, partnering with internal teams and external vendors, and helping the organization expand its operational capacity as project demand increases. Responsibilities:• Design, configure, and maintain healthcare interfaces using Mirth Connect or comparable integration platforms to support clinical and financial system connectivity.• Investigate interface failures, data flow issues, and messaging problems in production, then implement timely resolutions to restore system performance.• Oversee several smaller initiatives at the same time while contributing to broader integration efforts as business needs require.• Partner with internal departments, third-party vendors, and business stakeholders to collect requirements, clarify expectations, and deliver effective integration solutions.• Take ownership of support tasks and project work that helps ease team backlog and enables senior engineers to focus on complex initiatives.• Provide support for Azure-based integration components, including services such as functions, queues, and storage resources.• Recommend and implement practical automation opportunities that reduce repetitive troubleshooting and manual support activities.• Contribute to the growth of the integration environment, including expansion of interface engine capabilities when needed.• Create and maintain organized technical documentation and provide clear updates on progress, risks, and issue resolution to stakeholders.
2026-06-12T00:00:00Z

Application Support Engineer

Carson, CA
onsite
Permanent / Full Time
130000 - 150000 USD / Yearly
Job TitleSenior Application Engineer Company OverviewA leading organization in the logistics and supply chain sector, based in Fontana, California, is focused on delivering innovative, technology-driven solutions to optimize warehouse and distribution operations. The company supports complex, high-volume environments and is committed to improving operational efficiency through modern systems integration and custom application development. Role SummaryThe Senior Application Engineer will lead the design, development, and integration of critical business applications in Fontana, California. This role is central to building and enhancing warehouse and supply chain systems, ensuring seamless connectivity between internal platforms and external partners. The ideal candidate combines strong technical expertise with the ability to collaborate closely with operations teams to deliver scalable, high-impact solutions. Key Responsibilities<ul><li>Design, develop, and maintain application solutions supporting warehouse and operational workflows</li><li>Lead system integrations between internal platforms and external customer systems</li><li>Develop and manage APIs, data integrations, and transformation processes</li><li>Write and optimize SQL queries and stored procedures for performance and reporting</li><li>Partner with business stakeholders to gather requirements and translate them into technical solutions</li><li>Lead or support system implementations, upgrades, and enhancements</li><li>Troubleshoot and resolve application and integration issues, identifying root causes and long-term solutions</li><li>Drive improvements in system functionality, performance, and scalability</li><li>Document system architecture, workflows, and technical processes</li><li>Support multiple concurrent projects and adapt quickly to shifting priorities</li></ul>Compensation & Benefits<ul><li>$125,000 - $135,000</li><li>Comprehensive health, dental, and vision coverage</li><li>401(k) with company match</li><li>Flexible spending accounts and employee assistance programs</li><li>Parental leave and additional employee benefits</li></ul>Additional Details<ul><li>3 days x week onsite in Carson or Fontana</li><li>Opportunity to work across multiple locations within the organization</li><li>High-impact role working closely with senior IT leadership</li><li>Fast-paced environment with strong collaboration across teams</li></ul>
2026-05-28T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support. Responsibilities: • Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization. • Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards. • Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security. • Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes. • Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures. • Manage and support network access control solutions such as Portnox or comparable platforms. • Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls. • Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services. • Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems. • Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
2026-06-05T00:00:00Z

Application Support Engineer

Lehigh Valley, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will provide hands-on support for business-critical SaaS and enterprise applications, helping users resolve issues, maintain access, and keep systems running smoothly. This position offers the opportunity to work closely with business teams, IT partners, and external vendors to improve application performance and support day-to-day operations. Responsibilities: • Deliver front-line and intermediate support for a portfolio of SaaS and enterprise applications, responding to incidents and service requests in a timely manner. • Investigate application issues, determine underlying causes, and drive resolution while meeting established service expectations. • Route complex technical problems to appropriate internal specialists or software providers and oversee progress through final closure. • Process user requests related to application access, permissions, configuration changes, onboarding, offboarding, and role updates. • Guide end users on system functionality, recommended workflows, and effective use of supported applications. • Coordinate with software vendors on support tickets, product updates, patches, and release-related activities. • Conduct impact reviews, assist with regression testing, and confirm application performance after system updates or releases. • Create and maintain support documentation, knowledge resources, and operational procedures to strengthen service consistency. • Contribute to change management activities, issue trend analysis, and initiatives aimed at improving stability and reducing recurring incidents.
2026-06-15T00:00:00Z

Desktop Engineer- Executive Support

Miami Beach, FL
onsite
Temporary / Contract
35 - 45 USD / Hourly
Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support. Responsibilities:<ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul>
2026-06-09T00:00:00Z

Client Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience. Responsibilities:• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.• Guide new customers through the onboarding process and provide clear updates as they move through service setup.• Review and respond to password reset requests and other support tickets within established response expectations.• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction
2026-06-12T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-06-01T00:00:00Z

IT Field Technician (Level 2)

Hudson, NY
onsite
Temporary / Contract
27.7115 - 34 USD / Hourly
We are looking for an experienced IT Field Technician (Level 2) to provide hands-on technical support across office technology environments in Hudson, New York. This Long-term Contract opportunity is ideal for someone who enjoys solving end-user issues, maintaining critical systems, and delivering dependable onsite service. The role supports a wide range of hardware, software, connectivity, and productivity tools while helping keep business operations secure and efficient. Responsibilities: • Deliver onsite technical support for desktops, laptops, printers, wireless connectivity, mobile devices, video conferencing tools, and other workplace technology. • Install, configure, upgrade, relocate, and maintain computer equipment and software while keeping asset records accurate and up to date. • Troubleshoot hardware, operating system, application, and network access issues, resolving user incidents and escalating complex problems through established support channels. • Administer core user support functions within Active Directory, Azure Active Directory, Exchange, and Microsoft 365 environments. • Support business-critical desktop applications and access tools, including multi-factor authentication, VPN connectivity, Intune, and endpoint management platforms. • Assist with identifying security-related issues, respond to threats within the environment, and contribute to remediation efforts when needed. • Create and maintain clear technical documentation, including procedures, issue resolution steps, and service activity records. • Provide onsite assistance for network, application, and production systems to help maintain reliable day-to-day operations. • Conduct audits related to asset management and device lifecycle activities, including updates within Intune, Microsoft Endpoint Manager, and inventory tracking systems.
2026-06-12T00:00:00Z

MSP IT Support Engineer

Phoenix, AZ
onsite
Permanent / Full Time
60000 - 68000 USD / Yearly
Our client, a growing managed services provider in the Phoenix, Arizona area, is seeking an experienced MSP IT Support Engineer to join their team. This role is ideal for a hands-on IT professional with prior MSP industry experience and strong technical expertise in Microsoft 365, VMware, and Active Directory. The IT Support Engineer will provide technical support across diverse client environments, troubleshoot infrastructure issues, and help maintain secure, stable, and efficient systems.Key Responsibilities<ul><li>Provide Tier 2/Tier 3 technical support for end users and client environments in an MSP setting</li><li>Troubleshoot and resolve issues involving desktops, servers, networks, and cloud-based systems</li><li>Administer and support Microsoft 365, including user accounts, Exchange Online, Teams, SharePoint, and licensing</li><li>Manage and support VMware virtualized environments</li><li>Maintain and troubleshoot Active Directory, including user provisioning, group policy, permissions, and domain services</li><li>Monitor system performance and proactively identify and resolve technical issues</li><li>Support onboarding/offboarding processes, including account creation, permissions, hardware setup, and access management</li><li>Assist with server maintenance, patching, backups, disaster recovery, and security best practices</li><li>Document technical issues, resolutions, and client environments accurately in the ticketing system</li><li>Collaborate with internal teams and clients to deliver excellent service and timely issue resolution</li></ul>
2026-06-05T00:00:00Z

Customer Support Specialist

Johnston, IA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-05-22T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-06-09T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when needed</li><li>Maintain accurate customer records and interaction notes in company systems</li><li>Use Microsoft Outlook to manage communications and schedule follow-ups</li><li>Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel</li><li>Create and edit customer correspondence and documentation in Microsoft Word</li><li>Collaborate with internal teams using Microsoft Teams and other communication tools</li><li>Provide product, service, and account information to customers</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-06-15T00:00:00Z

A/V Support Technician

Norcross, GA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for an A/V Support Technician to deliver dependable service and technical support for commercial audiovisual environments in Norcross, Georgia. This Long-term Contract position focuses on maintaining system performance, resolving field and remote support issues, and ensuring a positive experience for client users and stakeholders. The ideal candidate brings hands-on knowledge of integrated AV technologies and a practical, service-oriented approach to troubleshooting and maintenance. Responsibilities: • Provide both on-site and remote technical assistance for commercial audiovisual systems at customer locations. • Inspect, maintain, and repair installed AV equipment to support reliable day-to-day operation. • Identify root causes of system problems involving control platforms, DSP components, conferencing tools, and other integrated technologies, then implement effective solutions. • Communicate directly with end users and client contacts to address issues clearly, professionally, and with a strong customer-service mindset. • Complete service documentation that captures work performed, technical findings, and recommended next steps. • Support customers covered by ongoing service agreements and recurring maintenance programs. • Follow established field safety practices and take part in regular safety discussions and compliance activities. • Assist with troubleshooting related AV infrastructure components, including cabling and conferencing systems, as needed.
2026-06-01T00:00:00Z

IT Support/ Field Engineer

Parsippany, NJ
onsite
Temporary to Hire
42.75 - 49.5 USD / Hourly
We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies. Responsibilities: • Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner. • Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations. • Assist end users with operating system issues, device configuration, software support, and general workplace technology needs. • Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed. • Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments. • Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices. • Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency.
2026-06-10T00:00:00Z

IT Support Analyst

Jacksonville, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems. Responsibilities:• Install, configure, and upgrade operating systems and business software• Set up and support computer hardware, monitors, network equipment, and peripherals• Troubleshoot and resolve hardware, software, email, network, and peripheral issues• Support users via centralized help desk and provide clear technical guidance• Document equipment repairs, installations, and removals• Train users on common business applications• Contribute to system planning, hardware/software recommendations, and procedures• Stay up to date on technology trends and make proactive suggestions• Maintain user confidentiality and adhere to company protocols
2026-05-21T00:00:00Z

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