Helpdesk Support Technician – Tier 1 Location: Oklahoma City, OK (100% Onsite) Contract Type: 6‑Month Contract-to-permanent Work Environment: High face‑to‑face interaction with end users <br> Position Overview We are seeking a customer‑focused Tier 1 Helpdesk Support Technician to provide onsite technical support for end users in a fast‑paced, service‑oriented environment. This individual will be the first point of contact for employees requiring assistance with hardware, software, connectivity, and account‑related issues. Strong interpersonal skills and professionalism are essential, as this role involves continuous in‑person support and customer service interactions. <br> Key Responsibilities Serve as the first line of support for end‑user technical issues, including: Password resets, account lockouts, MFA issues Basic troubleshooting of laptops, desktops, printers, and mobile devices Software installs, updates, and configuration Network connectivity (Wi‑Fi, VPN, basic diagnostics) Provide in‑person, desk‑side support with a friendly, customer‑centric approach. Document incidents, resolutions, and steps taken in the ticketing system. Escalate advanced technical issues to Tier 2 or Tier 3 when necessary. Assist with imaging, deployment, and setup of new hardware. Maintain accurate inventory of equipment and peripherals. Ensure all service-level expectations are met or exceeded. Support end users during onboarding with device setup and account access.
We are looking for a skilled Cable Technician to join our team in Oklahoma City, Oklahoma. This long-term contract position involves extensive travel, primarily from Monday to Friday, to support various projects and installations. If you have expertise in cable installation and a strong commitment to quality, we encourage you to apply.<br><br>Responsibilities:<br>• Install, maintain, and troubleshoot cable systems, including fiber optics, to ensure seamless connectivity.<br>• Travel extensively to project sites, primarily Monday through Friday, to perform installations and repairs.<br>• Conduct detailed inspections and testing of cabling systems to identify and resolve issues efficiently.<br>• Collaborate with team members and clients to ensure project requirements are met on time.<br>• Adhere to safety standards and protocols during all installations and maintenance tasks.<br>• Utilize Microsoft Installer (MSI) tools to configure and optimize systems as needed.<br>• Maintain accurate documentation of completed work and system configurations.<br>• Complete drug testing as required for compliance with workplace policies.<br>• Provide exceptional customer service while working on-site and during project interactions.
