We are looking for a skilled Customer Service Manager to join our team on a contract basis in Clearwater, Florida. This role involves overseeing customer care operations and managing e-commerce channels while ensuring smooth team coordination. The position requires a hybrid work schedule, with 2-3 days in the office.<br><br>Responsibilities:<br>• Manage e-commerce operations across platforms such as Shopify, Amazon, and Walmart, including new product setups and updates to product detail pages.<br>• Supervise the consumer care team, including one team lead and eight local agents, while ensuring alignment with offshore support teams.<br>• Provide exceptional customer service by addressing consumer inquiries and resolving issues promptly.<br>• Utilize Shopify and other e-commerce tools to maintain and optimize online retail operations.<br>• Collaborate with team members to ensure efficient workflows and adherence to business objectives.<br>• Monitor and report on team performance and customer satisfaction metrics.<br>• Assist with onboarding and training team members to maintain high service standards.<br>• Coordinate with management and stakeholders to meet organizational goals.<br>• Maintain business casual attire and uphold company values in all interactions.
<p>We are looking for a State and Local Tax Manager to join our dynamic public accounting firm in Lakewood, Colorado. In this role, you will lead client engagements, offering expert guidance on state and local tax matters while fostering collaboration across departments. This is an exciting opportunity for a proactive individual who thrives on solving complex tax challenges and mentoring team members to achieve excellence.</p><p><br></p><p><em>***Local candidates have the flexibility to work from the office at their convenience or work fully remote. The company is also open to hiring fully remote employees from anywhere in the U.S.</em></p><p><br></p><p><strong>Key Responsibilities </strong></p><ul><li>Deliver SALT compliance and consulting solutions related to multistate income, franchise, sales and use, gross receipts, and property taxes </li><li>Interact with clients and manage engagements from planning through delivery </li><li>Mentor and develop staff </li><li>Collaborate with internal tax experts to solve complex client issues</li><li>Participate in client development, including scoping, planning, and decision-making</li><li>Leverage technology and templates to enhance service delivery </li><li>Develop and execute a practice development plan including networking and client expansion activities</li></ul>
<p>Robert Half is working with a catering company located in San Mateo who is looking for a friendly and highly organized individual. This role involves a lot of customer interaction. You will be the first point of contact for booking appointments, walk through,and follow-up questions. You will be responsible for managing all aspects of catering and on-site events. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and has a passion for hospitality.</p><p><br></p><p>Please see the details below and if interested, apply now! Do not wait. Interview are taking place next week. Apply now! </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the main point of contact for catering and event clients, answering questions and providing guidance.</li><li>Manage catering orders from inquiry to delivery, including menu selection, order tracking, and logistics.</li><li>Coordinate all event details, including staffing, setup, timelines, and special requests.</li><li>Collaborate with kitchen and service teams to ensure accuracy and quality of all catering and event orders.</li><li>Maintain accurate records of client communications, orders, and payments.</li><li>Promote additional services, such as party packages or add-ons, to enhance client experience.</li><li>Handle day-of-event coordination, ensuring smooth execution and customer satisfaction.</li><li>Address and resolve any issues or concerns in a professional and timely manner.</li></ul><p><br></p>
<p>Behind every successful service team is a great <strong>Dispatcher</strong> — someone who can juggle schedules, solve problems quickly, and keep communication flowing between the office, technicians, and clients. Our client, a busy <strong>field services company in Encinitas</strong>, is seeking a detail-oriented and proactive <strong>Dispatcher</strong> to help manage daily operations.</p><p>This role requires a cool head under pressure, excellent multitasking skills, and the ability to think ahead. If you enjoy being the hub that keeps everything connected, this is a rewarding opportunity to join a growing team.</p><p><br></p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Schedule and dispatch service technicians to job sites based on availability and skillset.</li><li>Monitor work progress, update schedules, and make adjustments in real time.</li><li>Communicate with customers regarding appointment confirmations, updates, and delays.</li><li>Serve as the point of contact between clients, technicians, and office staff.</li><li>Track service calls, maintain accurate records, and ensure timely completion of jobs.</li><li>Provide support for billing or follow-up service calls as needed.</li><li>Assist with process improvements to increase efficiency and customer satisfaction.</li></ul>
<p><strong>Michelle Espejo with Robert Half Financial Services</strong> is recruiting for an<strong> Operations Manager</strong> at a boutique <strong>Wealth Management firm</strong>. This is a full-time permanent role based in <strong>San Mateo</strong>.</p><p> </p><p>This is a fantastic opportunity to join a well-established, highly regarded firm known for its personalized approach to financial planning. They offer a wide range of investment solutions, including advisory services, 401(k) management, insurance, and brokerage accounts—all delivered with a focus on long-term relationships.</p><p> </p><p>You can step into a <strong>leadership role</strong> where <strong>work-life balance, strong team culture, and client care</strong> are top priorities. You'll be part of a collaborative, tight-knit team that truly values the work they do and the people they serve.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Lead the onboarding process for new clients and ensure a seamless, high-touch experience.</li><li>Manage account setup, transfers, and financial planning workflows, including e-delivery and beneficiary configurations.</li><li>Assist clients with accessing secure portals and using financial planning tools.</li><li>Prepare proposals, reports, and paperwork for client meetings, and handle all follow-up tasks.</li><li>Maintain accurate client records in CRM systems like ClientWorks and Redtail.</li><li>Support daily operations by refining procedures, monitoring compliance alerts, and managing marketing activities.</li><li>Oversee team operations, including task delegation, training, payroll, benefits, and performance reviews.</li><li>Plan and execute a minimum of three client events per year, handling logistics and ensuring brand and compliance alignment.</li></ul><p><strong>*Contact <u>Michelle Espejo via LinkedIn or email</u> for additional info and immediate consideration. </strong></p>
We are looking for a skilled Software Developer to join our team in San Antonio, Texas. This role involves managing client and internal projects, including planning, resource allocation, and developing effective test strategies. The ideal candidate will work closely with team members, clients, and vendors to ensure the successful completion of projects while delivering exceptional client service.<br><br>Responsibilities:<br>• Develop comprehensive project plans to ensure timely and budget-conscious completion of assignments.<br>• Collaborate with clients and third-party vendors to oversee and review project plans.<br>• Design and implement testing procedures, including scripts and scenarios, to validate system functionality.<br>• Document and log all activities related to project tasks and assignments.<br>• Address client inquiries and concerns, providing prompt and effective solutions.<br>• Ensure programs meet client requirements and are delivered within agreed timelines.<br>• Act as a consultant to clients, offering guidance and maintaining open communication about project status and challenges.<br>• Provide recommendations to improve project tracking and documentation processes.<br>• Assist in product and project support while maintaining detailed documentation.<br>• Stay updated on evolving client expectations and industry standards to deliver optimal solutions.
<p><strong>Company Overview</strong></p><p>We are a growing wealth management firm that helps individuals, families, and businesses gain clarity and confidence in their financial futures. With over $600M in assets under management and an average client size of $1.5M, we go beyond traditional advising to deliver meaningful, long-term value. Our mission is to help clients rise above the day-to-day and make purposeful financial decisions.</p><p><br></p><p><strong>Position Summary</strong></p><p>As a <strong>Lead Advisor</strong>, you will support senior advisors in delivering comprehensive financial planning and investment services. This role is ideal for someone with strong analytical skills, a client-first mindset, and the ability to manage multiple priorities in a fast-paced environment. You’ll be a key contributor to client success and firm growth, with opportunities to deepen your expertise and grow into a lead advisory role.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Client Strategy & Relationship Management</strong></p><ul><li>Serve as a strategic partner to senior advisors</li><li>Join client meetings, take notes, and follow up on action items</li><li>Manage client communications and provide high-level service</li><li>Support onboarding of new clients, including those referred by CPA partners</li><li>Build and maintain trusted relationships with clients</li></ul><p><strong>Financial Planning & Investment Support</strong></p><ul><li>Collect and review financial documents (e.g., insurance, income, expenses)</li><li>Enter and manage data in financial planning software</li><li>Assist in developing financial plans and investment strategies</li><li>Prepare client recommendations under advisor guidance</li><li>Support insurance proposal preparation (life, disability, LTC)</li><li>Create and update investment review reports</li></ul><p><strong>Operations & Client Service</strong></p><ul><li>Maintain CRM records and track client interactions</li><li>Coordinate with custodians, broker-dealers, and partners</li><li>Manage client paperwork, including account openings and transfers</li><li>Prepare meeting agendas and client presentations</li></ul><p><strong>Excited about this opportunity?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p>
<p><em>The salary range for this position is $145,000-$150,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new SEC Reporting Manager. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong>Job Description:</strong></p><p>- Supervise key aspects of the SEC and FERC reporting process, including drafting disclosures, processing changes, ensuring accuracy and consistency throughout the document, maintaining quarterly list of disclosure items and coordinating with the printer.</p><p>- Interact with Business Units, Controller's Group, Investor Relations, Treasury, internal and external legal counsel, and the internal and external auditors to accomplish goals and ensure efficiency and effectiveness of information exchange.</p><p>- Research and appropriately apply new accounting pronouncements; benchmark SEC filings from other companies.</p><p>- Complete key financial and disclosure controls to ensure a strong control environment.</p><p>- Assist as appropriate in the supervision of staff accountants, including the review of information prepared to ensure completion of tie-out binders, checklists, etc.</p>
<p>We are looking for an experienced Tax Manager to join our team. This role requires a skilled and detail-oriented individual with strong expertise in public accounting and tax management, capable of leading a team while maintaining a focus on client relationships. The ideal candidate will have a proven track record in handling complex tax matters and delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships with clients, acting as a trusted advisor for their tax-related needs.</p><p>• Review and approve complex tax filings, ensuring accuracy and compliance with regulations.</p><p>• Supervise and mentor a team of 2-5 tax professionals, fostering their growth and development.</p><p>• Collaborate closely with partners to align tax strategies with organizational goals.</p><p>• Focus on tax provisions, compliance, and planning for diverse clients, including those in real estate.</p><p>• Oversee the preparation and review of individual, estate, and income tax returns.</p><p>• Ensure timely and accurate completion of annual tax provisions.</p><p>• Provide guidance on intricate tax issues and offer solutions to meet client needs.</p><p>• Stay updated on changes in tax laws and regulations to ensure best practices.</p><p>• Drive operational efficiency within the department through effective management and use of accounting systems.</p>
<p>Risk Advisory – IT Audit Manager</p><p>Location: Atlanta, GA (Hybrid)</p><p>Does NOT offer sponsorship or C2C now or in the future</p><p><br></p><p>Robert Half is seeking an experienced and driven IT Audit Manager to join a Risk Advisory Services practice. In this leadership role, you will manage and deliver IT risk consulting engagements—including SOX compliance, SOC readiness and reporting, and cybersecurity assessments—across a variety of industries. You’ll work closely with clients to enhance their internal control environments, manage compliance efforts, and mitigate risk.</p><p><br></p><p><br></p>
<p>We are seeking a detail-oriented and adaptable <strong>Bookkeeper</strong> to join our team, supporting a diverse portfolio of clients. This role will involve standard bookkeeping duties, including general accounting tasks and payroll processing, while allowing opportunities for cross-training to expand your skills. If you enjoy working with a variety of clients, thrive on organization, and have expertise with QuickBooks, we’d love to hear from you!</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>General Bookkeeping:</strong> Manage day-to-day bookkeeping duties for a variety of clients across different industries, including accounts payable, accounts receivable, and bank reconciliations.</li><li><strong>Payroll Processing:</strong> Handle payroll processing tasks for multiple clients with accuracy and attention to detail.</li><li><strong>Client Management:</strong> Maintain professional relationships with an assigned portfolio of approximately 17 clients, ensuring their financial needs and bookkeeping items are met timely.</li><li><strong>Software Utilization:</strong> Work with both <strong>QuickBooks Desktop</strong> and <strong>QuickBooks Online</strong> to manage client accounts efficiently.</li><li><strong>Cross-Training & Collaboration:</strong> Participate in cross-training initiatives to enhance knowledge of best practices across industries and provide backup support as needed.</li></ul><p><br></p>
<p>We are looking for a skilled Director of Product Management to join our client's team in Prattville, Alabama. In this Contract-to-permanent role, you will oversee and coordinate software and application development projects, ensuring alignment with strategic goals and business requirements. This position offers an excellent opportunity to lead a dynamic team and collaborate across departments to deliver high-quality, scalable solutions. </p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee all aspects of software and application development processes, ensuring projects align with organizational objectives.</p><p>• Lead a team of developers, analysts, and other IT professionals by providing guidance, training, and mentorship.</p><p>• Collaborate with stakeholders to define detailed business requirements and translate them into actionable plans.</p><p>• Coordinate resources and serve as a liaison between development teams, vendors, and external partners.</p><p>• Design and implement systems analysis strategies to develop new applications or integrate vendor-purchased software.</p><p>• Evaluate application programs for efficiency and ensure outputs align with user needs and business goals.</p><p>• Establish and enforce software development standards and best practices for delivering scalable and robust solutions.</p><p>• Monitor project progress, manage risks, and ensure timely delivery within scope and budget.</p><p>• Utilize Agile and Scrum methodologies to optimize cross-functional project management.</p><p>• Build and maintain strong relationships with vendors and external teams to support project success.</p>
We are looking for an experienced IT Risk and Compliance Specialist to lead and enhance our organization's compliance programs. This role requires an individual with a strong understanding of banking regulations, risk management principles, and anti-money laundering (AML) practices. Based in Kerrville, Texas, this position offers the opportunity to collaborate across departments and ensure adherence to regulatory requirements.<br><br>Responsibilities:<br>• Develop, implement, and maintain the organization's compliance program, including conducting risk assessments and ensuring regulatory reporting is accurate and timely.<br>• Monitor and evaluate changes in banking laws and regulations, ensuring all compliance measures align with current requirements.<br>• Design and deliver training programs for staff on compliance topics such as suspicious activity reporting, customer due diligence, and enhanced due diligence.<br>• Investigate and address compliance violations or suspicious transactions, escalating issues when necessary.<br>• Collaborate with various departments to identify and mitigate compliance risks while ensuring effective controls are in place.<br>• Maintain an in-depth understanding of the organization's products, services, and customer base to accurately assess risk exposure.<br>• Prepare detailed compliance reports and documentation to support audits and regulatory reviews.<br>• Provide expert guidance on interpreting complex regulations and implementing effective policies to meet compliance standards.
<p>We are looking for an Administrative Assistant to join a non-profit organization. This is a contract position requiring on-site work, with responsibilities focused on supporting clients and ensuring efficient administrative operations. The ideal candidate will be bilingual in English and Spanish and possess excellent organizational and communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service to clients by addressing inquiries and ensuring a welcoming experience.</p><p>• Assist with the client intake process, including gathering relevant information and documentation.</p><p>• Obtain and manage medical records from clients as part of case preparation.</p><p>• Help clients with completing applications for Social Security disability benefits.</p><p>• Answer inbound and outbound calls, addressing client needs and scheduling appointments.</p><p>• Maintain accurate records through data entry and document management.</p><p>• Coordinate and manage email correspondence in a timely and organized manner.</p><p>• Use Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint, for various administrative tasks.</p><p>• Ensure schedules are organized and appointments are confirmed for clients and staff.</p>
We are looking for a skilled and proactive Administrative Assistant to join our team in Fresno, California. This long-term contract position offers an exciting opportunity to contribute to our maintenance services team by providing vital administrative support. The ideal candidate will possess exceptional organizational abilities, strong bilingual communication skills in Spanish and English, and a customer-focused mindset.<br><br>Responsibilities:<br>• Perform accurate and high-volume data entry to maintain customer records, bookings, and maintenance work orders.<br>• Coordinate and confirm appointments, bookings, and service requests to ensure smooth scheduling.<br>• Keep databases, contracts, and records up-to-date with meticulous attention to detail.<br>• Provide general office support, including filing, scanning, and document management.<br>• Communicate effectively with Spanish-speaking clients and team members, offering translation support when needed.<br>• Answer inbound calls and respond to email correspondence promptly and professionally.<br>• Deliver excellent customer service to ensure client satisfaction and address inquiries.<br>• Utilize Microsoft Office tools, including Excel, Outlook, and Word, to support administrative tasks.<br>• Manage multiple responsibilities efficiently in a fast-paced work environment.
<p><strong>Starting Salary:</strong> $75,000 - $80,000 + Commission & Annual Profit-Sharing Bonus</p><p><strong>Location:</strong> Primarily remote but must reside in Michigan and able to travel to Lansing and Metro Detroit a few times a month</p><p><br></p><p>Our client is seeking a relationship-focused <strong>Sales Executive</strong> to spearhead business expansion by forging strategic partnerships with property owners, managers, and developers.</p><p><br></p><p>The ideal candidate has a background in property management, leasing, or regional/area director roles, coupled with strong business acumen. They should demonstrate a clear understanding of property technology’s impact on community financials, particularly income statements and Net Operating Income (NOI). This individual must be able to convey the value of our clients' turnkey solutions, demonstrating how they drive property performance, improve operational efficiency, and enhance the overall resident experience. </p><p><br></p><p><strong>Business Development & Sales:</strong></p><ul><li>Identify, prospect, and close partnership opportunities with multi-dwelling units (MDUs) and homeowner associations (HOAs).</li><li>Build and maintain a strong sales pipeline through outreach, networking, and relationship-building efforts.</li><li>Create and present tailored proposals showcasing the benefits of innovative technology solutions.</li></ul><p><strong>Client Engagement:</strong></p><ul><li>Act as a trusted advisor to clients, understanding and addressing their business needs effectively.</li><li>Deliver compelling presentations of the company’s service offerings to property owners and decision-makers.</li><li>Negotiate agreements to achieve mutually beneficial outcomes.</li></ul><p><strong>Market Knowledge & Strategy:</strong></p><ul><li>Stay informed on industry trends, market conditions, and competitor offerings.</li><li>Use market insights to develop sales strategies and recommend service improvements.</li></ul><p><strong>Financial and Operational Insight:</strong></p><ul><li>Analyze property financials to illustrate how services can drive growth in Net Operating Income (NOI).</li><li>Communicate how technology investments improve operational efficiency and resident retention.</li></ul><p><strong>Operational Collaboration:</strong></p><ul><li>Work closely with internal teams to ensure seamless delivery and implementation of services.</li><li>Track and report on sales activities, pipeline progress, forecasts, and relevant performance metrics.</li></ul>
<p>We are seeking a detail-oriented and highly organized Escrow Specialist to assist our local client and ensure that all transactions are processed accurately and in compliance with regulatory standards. This position is crucial to providing exceptional service to clients while maintaining the integrity of escrow services.</p>
We are looking for a dedicated Associate to join our team in Midland, Texas. This role requires a proactive individual with strong organizational skills and a commitment to delivering excellent customer service. The ideal candidate will bring expertise in client relations, vendor coordination, and technical problem-solving.<br><br>Responsibilities:<br>• Coordinate and communicate with vendors to ensure timely delivery of materials and services.<br>• Prepare detailed proposals and cost estimates tailored to client needs.<br>• Conduct meetings with clients to understand project requirements and provide updates.<br>• Manage inventory by ordering parts and materials as needed to maintain project timelines.<br>• Analyze costs and pricing to ensure accuracy and competitiveness.<br>• Handle additional tasks and responsibilities as assigned by management.<br>• Utilize advanced computer skills to streamline processes and enhance efficiency.<br>• Deliver exceptional customer service by addressing client concerns and ensuring satisfaction.<br>• Apply knowledge of construction practices to improve project outcomes when applicable.
<p>We are currently seeking a meticulous and highly organized Escrow Specialist to support our local client in managing real estate transactions with precision and compliance. This role plays a vital part in delivering outstanding service to clients while upholding the integrity and accuracy of escrow operations.</p>
<p>A large Healthcare Organization in Los Angeles is looking for an experienced Medical Office Manager. The Medical Office Manager will be tasked with overseeing 2 - 3 offices that include Glendale and Downtown Los Angeles. The Medical Office Manager will oversee the operations of the front office for a healthcare practice, ensuring smooth workflow, staff coordination, and exceptional patient service. The right candidate for this role must have Medical Management experience including overseeing a staff of 10 plus employees. This role offers the opportunity to contribute to a meaningful mission in cancer care while driving efficiency and compliance in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and coordinate the daily operations of the front office across multiple clinic locations.</p><p>• Monitor front office activities, including patient data intake, record management, and compliance with medical documentation standards.</p><p>• Provide training and coaching to front office staff, ensuring adherence to policies and procedures.</p><p>• Conduct regular staff meetings, manage schedules, and approve hours for payroll processing.</p><p>• Lead recruitment efforts and oversee performance reviews for front office employees.</p><p>• Address patient concerns and complaints, ensuring resolution and satisfaction.</p><p>• Develop and track productivity metrics to assess and improve front office operations.</p><p>• Implement best practices to enhance efficiency and streamline processes.</p><p>• Ensure compliance with regulations regarding the handling and release of protected health information.</p><p>• Collaborate with other departments to optimize workflow and communication.</p>
We are seeking a skilled and experienced Email Marketing, CRM, or Marketing Automation Consultant to collaborate with our diverse pool of clients across industries. As a consultant, you will bring your expertise in designing and implementing strategic email marketing campaigns, setting up and optimizing Customer Relationship Management (CRM) platforms, and developing automated marketing workflows that drive engagement and conversions. This role is perfect for detail-oriented professionals passionate about leveraging technology to enhance marketing performance and client success. Key Responsibilities: Email Marketing: Advise clients on best practices for email campaign development, list segmentation, A/B testing, and deliverability optimization. Create and execute email strategies aligned with client goals, ensuring effective messaging and alignment with brand guidelines. Monitor campaign performance metrics (open rates, click-through rates, conversions) and provide actionable recommendations for improvement. Customer Relationship Management (CRM): Guide clients in selecting, implementing, and optimizing CRM platforms to manage and nurture customer relationships effectively. Develop custom workflows, dashboards, and analytics to maximize CRM usage. Train client teams on CRM functionality and provide ongoing support as needed. Marketing Automation: Architect and implement automated workflows to streamline lead nurturing, onboarding, upselling, and other key marketing processes. Develop data-driven strategies that integrate automation with platforms like HubSpot, Marketo, Salesforce Marketing Cloud, or other leading software tools. Troubleshoot automation challenges and optimize performance through testing and iteration.
Robert Half has a current opening for an Accounts Payable (A/P) Clerk. This Accounts Payable Clerk opportunity will be located in the Plano, Texas area and will be a long-term contract / temporary to hire position. Career growth and quick advancement makes this department a desirable place to work. The Accounts Payable Clerk tasks will consist of matching and batching code invoices, resolving A/P issues, processing expense reports, updating and reconciling sub-ledger to G/L, and processing checks.<br><br>What you get to do every single day<br><br>- Carry out additional tasks as assigned<br><br>- Verify, log and send checks, including facilitating special handling<br><br>- Perform daily processes and controls correctly and punctually, ensuring company policies are followed<br><br>- Handle the administrative needs of the AP/Finance Department<br><br>- Manage full-cycle A/P<br><br>- Ensure invoices, checks, and other documents are properly sorted, logged, scanned, and filed<br><br>- Assist with internal and external audits as needed<br><br>- Open, sort, and deliver department mail on a daily basis<br><br>- Assist internal business partners with any customer services needs
<p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
<p>We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services, maintaining the flow of traffic, working in the gift shop, and becoming an expert on the museum. </p><p> </p><p>This is an on-your-feet role and does require working every Saturday and Sunday, plus three other days during the week to be a full-time 40 hour work week. Hours are 8:30-5:30. Please apply for this role if you have great customer service experience, can stand for periods of time, and able to commit to weekend hours</p><p> </p><p>Responsibilities:</p><p>• Greet guests at the entrance and box office, ensuring a warm and welcoming experience.</p><p>• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests.</p><p>• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained.</p><p>• Assist guests by providing directions and answering any inquiries they may have about the exhibits.</p><p>• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively.</p><p>• Provide talking points and relevant information to guests.</p><p>• Achieve organizational sales and service goals by promoting and selling museum merchandise.</p><p>• Assist in managing store inventory and ensuring the retail store is well-stocked and organized.</p><p>• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience.</p><p>• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic.</p>
We are looking for an experienced Customer Service Manager to join our team in Batesburg, South Carolina. In this Contract to permanent role, you will lead both call center and on-site customer service operations, driving excellence in customer satisfaction and team performance. The ideal candidate will bring strong leadership skills and a passion for optimizing service delivery in the wholesale distribution industry.<br><br>Responsibilities:<br>• Oversee daily operations of call center and on-site customer service teams, ensuring efficient workflows and exceptional service standards.<br>• Develop and implement strategies aimed at improving customer satisfaction, employee engagement, and retention.<br>• Provide mentorship and training to team members, fostering growth and consistent performance.<br>• Analyze call center metrics and on-site key performance indicators to identify trends and drive operational improvements.<br>• Act as the primary escalation point for complex customer inquiries, delivering timely and effective resolutions.<br>• Collaborate with internal departments to align customer service practices with broader organizational objectives.<br>• Identify and implement process improvements to enhance the overall customer experience.<br>• Prepare and deliver detailed reports on team performance, customer feedback, and operational challenges.
