<p>We are in the hunt for a Business Analyst to join our team located in New York. As a Business Analyst, this role is integral to our operations, with responsibilities encompassing strategic planning, financial reporting, budgeting, and sales analysis. The selected candidate will also be tasked with managing office functions, improving processes, and handling ad hoc financial requests.</p><p><br></p><p>What you get to do every single day:</p><p>• Assist with strategic planning, including the development of forecasts, budgets, and financial reports.</p><p>• Facilitate office functions, such as preparing and analyzing various financial reports and data prior to submission.</p><p>• Analyzing and reporting on sales, operating income, and cash flow on a weekly basis.</p><p>• Contributing to capital management by developing and maintaining program working capital in the FCST system.</p><p>• Conducting variance analysis for program cash and collaborating with program finance to develop monthly forecasts.</p><p>• Recognizing and addressing variances, working with relevant individuals to identify potential corrective actions, risks, or opportunities.</p><p>• Creating and delivering executive level presentations to both finance and non-finance personnel.</p><p>• Participating in annual operating plan development.</p><p>• Executing monthly balance sheet and cash analysis/forecast and variance analysis.</p><p>• Participating in financial reporting process improvement projects.</p><p>• Developing tools, templates, and processes to simplify data gathering and report preparation, ensuring relevancy and appropriate detail.</p><p>• Handling ad hoc financial requests and managing multiple tasks independently.</p>
<p>We are seeking a <strong>Senior Operations Support Analyst</strong> to provide daily operational and systems support to our client's Commercial Loan Services team. This role will support a variety of functions, including loan booking, collateral booking, agency services, research and maintenance, and SBA/government lending.</p><p><br></p><p>The ideal candidate will have direct, hands-on experience in commercial loan operations, a strong problem-solving mindset, and the ability to drive process improvements across systems and workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Operational Support</strong></p><ul><li>Act as the primary point of contact for front-line staff and managers to resolve process and systems issues.</li><li>Provide day-to-day support for commercial loan operations functions including booking, maintenance, and servicing.</li><li>Troubleshoot and escalate system-related issues in <strong>AFS Vision, FIS ACBS</strong>, and other core operations systems.</li><li>Serve as a <strong>Subject Matter Expert (SME)</strong> for commercial loan operations processes and systems.</li><li>Provide guidance and training to operations staff on system usage and best practices.</li><li>Analyze and document business requirements and translate them into functional specifications.</li></ul><p><strong>Project Management & Process Improvement</strong></p><ul><li>Lead and manage small to mid-sized projects from planning through execution.</li><li>Coordinate cross-functional teams, including Risk, Technology, and Business stakeholders.</li><li>Plan and oversee testing activities (SIT, UAT, etc.) for new system patches and releases.</li><li>Develop and maintain project documentation, timelines, and status reporting.</li><li>Identify opportunities for process optimization and automation.</li><li>Partner with technology teams to implement system enhancements and upgrades.</li><li>Support change management efforts to ensure adoption of new processes.</li></ul>
<p>We are looking for a dedicated Business Analyst to join our team in Hartford, CT. <strong>This position requires being onsite 4x per week. </strong></p><p><br></p><p>This long-term contract position offers the opportunity to collaborate closely with business stakeholders and technical teams to ensure alignment between business needs and system solutions. The ideal candidate will thrive in analyzing processes, facilitating workshops, and producing detailed documentation to drive effective decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive business process analysis to identify inefficiencies and recommend improvements.</p><p>• Collaborate with stakeholders to define project scope, develop business cases, and perform cost-benefit analysis.</p><p>• Facilitate requirements gathering sessions and document clear, actionable user stories and business requirements.</p><p>• Work closely with technical teams to translate business needs into feasible system solutions.</p><p>• Create process flow diagrams and other visual tools to support documentation and communication.</p><p>• Participate in shaping scope, estimating development timelines, and reviewing system designs.</p><p>• Provide ongoing support to stakeholders by preparing reports, presentations, and demonstrations of proposed solutions.</p><p>• Partner with IT teams, including developers and architects, to design logical and physical data models.</p><p>• Assist in testing efforts by reviewing test scenarios and validating defects to ensure quality.</p><p>• Maintain project documentation and manage repositories for easy access and traceability.</p>
<p>We are seeking a <strong>Senior Operations Support Analyst</strong> to provide daily operational and systems support to our client's Commercial Loan Services team. This role will support a variety of functions, including loan booking, collateral booking, agency services, research and maintenance, and SBA/government lending.</p><p><br></p><p>The ideal candidate will have direct, hands-on experience in commercial loan operations, a strong problem-solving mindset, and the ability to drive process improvements across systems and workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Operational Support</strong></p><ul><li>Act as the primary point of contact for front-line staff and managers to resolve process and systems issues.</li><li>Provide day-to-day support for commercial loan operations functions including booking, maintenance, and servicing.</li><li>Troubleshoot and escalate system-related issues in <strong>AFS Vision, FIS ACBS</strong>, and other core operations systems.</li><li>Serve as a <strong>Subject Matter Expert (SME)</strong> for commercial loan operations processes and systems.</li><li>Provide guidance and training to operations staff on system usage and best practices.</li><li>Analyze and document business requirements and translate them into functional specifications.</li></ul><p><strong>Project Management & Process Improvement</strong></p><ul><li>Lead and manage small to mid-sized projects from planning through execution.</li><li>Coordinate cross-functional teams, including Risk, Technology, and Business stakeholders.</li><li>Plan and oversee testing activities (SIT, UAT, etc.) for new system patches and releases.</li><li>Develop and maintain project documentation, timelines, and status reporting.</li><li>Identify opportunities for process optimization and automation.</li><li>Partner with technology teams to implement system enhancements and upgrades.</li><li>Support change management efforts to ensure adoption of new processes.</li></ul>
<p>We are seeking a technically curious and detail-oriented Business Analyst to support a cutting-edge project involving the use of AI and Large Language Models (LLMs) to extract and process data from high-volume paper freight invoices.</p><p>This role is ideal for someone who thrives at the intersection of business analysis and emerging technology, especially in the realm of AI, OCR, and prompt engineering. You’ll work closely with a technical product manager and development teams to define requirements, craft LLM prompts (in pseudo-code), and help guide the buildout of an AI-powered invoice processing system.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze paper freight invoices (up to 100 pages each) and understand key data patterns and structures.</li><li>Collaborate with the team to refine OCR data extraction logic and LLM prompts that clean and transform data.</li><li>Write pseudo-code prompts to guide LLM behavior in pulling specific data fields (e.g., Bill of Lading numbers) across various document types.</li><li>Participate in defining rules and flows for prompt execution within operational pipelines.</li><li>Gather, document, and manage business and functional requirements in Agile environments.</li><li>Populate and manage stories and requirements in project boards (e.g., Jira, Azure DevOps).</li><li>Partner with technical leads to translate business needs into structured inputs that LLMs can act upon.</li><li>Help define roles, rules, and operational logic related to AI and prompt management.</li></ul><p><br></p>
<p>Business Support Specialist – Albany, NY (Long-Term Contract)</p><p>We’re seeking highly organized and detail-oriented Business Support Specialists to join our team in Albany, New York. In this long-term contract role, you’ll work within our service center, specializing in finance, human resources, or support services. This position emphasizes cross-training and adaptability, allowing you to contribute across multiple service areas as needed.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process transactions in finance, HR, or support services, following established procedures and service level agreements.</li><li>Apply working knowledge of relevant policies and procedures to ensure accuracy and compliance.</li><li>Respond to inquiries and resolve issues through the call center and ticketing system.</li><li>Investigate and correct complex processing errors to maintain data integrity.</li><li>Analyze data to support audits and improve operational practices.</li><li>Provide professional, responsive customer service.</li><li>Identify user needs and recommend system or process enhancements.</li><li>Assist with audit reviews and evaluations.</li><li>Collaborate with team members to manage workload across service lines.</li><li>Ensure clear, timely, and accurate communication, including email correspondence.</li></ul><p> Call Mary Christman or Gabrielle Maisonet at 518/462-1430 to learn more and share your interest. We look forward to connecting! </p>
We are looking for a detail-oriented Analyst I, Business to join our team in Houston, Texas. This position requires a motivated self-starter who excels in analytical thinking, project management, and customer service. As part of this long-term contract, you will play a vital role in auditing supplier transactions, resolving issues, and ensuring compliance with established policies.<br><br>Responsibilities:<br>• Audit supplier transactions in Coupa to ensure compliance with organizational policies and procedures.<br>• Build trust with suppliers through clear communication and follow-up to ensure timely payment and updates to supplier data.<br>• Monitor daily workflows to ensure projects are completed on time and meet internal service-level agreements.<br>• Resolve internal and external issues by tracking resolutions and maintaining clear communication.<br>• Assist with special projects within your department or as part of cross-functional teams.<br>• Recommend process improvements and updates to enhance efficiency and compliance.<br>• Meet predefined daily and weekly performance metrics.<br>• Utilize tools such as Oracle, ServiceNow, and Microsoft Office Suite to support department operations.<br>• Provide training and guidance to team members in areas of expertise.<br>• Coordinate and prioritize multiple tasks to meet tight deadlines and conflicting demands.
<p>We are looking for a detail-oriented Business Analyst to drive data reporting, analysis, and process optimization. This role plays a key part in ensuring accurate data management, enhancing workflows, and delivering actionable business insights. The ideal candidate will collaborate across teams to improve efficiency and maintain the integrity of organizational data.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and interpret data to identify trends, patterns, and opportunities for process improvement.</p><p>• Develop, write, and maintain reports using tools such as Power BI and Crystal Reports.</p><p>• Monitor and manage electronic workflows to ensure seamless data processing.</p><p>• Collaborate with cross-functional teams to enhance business processes and optimize efficiency.</p><p>• Perform quality checks on data to ensure accuracy and reliability.</p><p>• Support the implementation and refinement of data workflows and reporting mechanisms.</p><p>• Provide recommendations for improving data integrity and operational performance.</p><p>• Utilize Microsoft 365 Enterprise tools to streamline reporting and communication.</p>
<ul><li>Investigates operational requirements, Data Science capabilities, and value at stake, seeking effective business solutions through informational and Machine Learning based data products. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.</li><li>Contributes to evaluating the factors which must be addressed in the change programme. Helps establish requirements for the implementation of changes in the business process.</li><li>Documents changes based on requests for change. Applies change control procedures.</li><li>Facilitates scoping and business priority-setting for DS initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing business requirements in the context of a specific DS initiative, ensuring traceability back to source. Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a base-line on which delivery of a solution can commence. Manages requests for and the application of changes to base-lined requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position.</li><li>Implements stakeholder engagement/ communications plans, including, for example; handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information. Uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.</li><li>Manages Agile backlog and Sprint Planning, including reports for Portfolio Management</li></ul><p><br></p>
<p>Job Title: Data Scientist (with Data Engineering Expertise)</p><p>Location: Atlanta GA</p><p>Hybrid 3 days onsite</p><p><br></p><p>Overview</p><p>We are looking for a highly motivated and skilled Data Scientist who also brings strong Data Engineering capabilities. This is a hybrid role with a primary focus on data science—developing advanced analytics and predictive solutions—while also requiring flexibility to support data engineering efforts and responsibilities when needed (you will be deeply analytical, technically proficient, and capable of leveraging tools like Databricks, SQL, ETL pipelines, PySpark, and Python as well).</p><p>In this position, you’ll have end-to-end ownership of identifying and understanding data-driven business opportunities and translating them into actionable, predictive, and scalable analytics solutions. You’ll take ownership of converting data into actionable insights that drive business value and support our customers' strategic goals.</p><p>You'll build data-driven applications that solve real-world business challenges and partner with both internal teams and customers to deliver high-impact outcomes. This is a strategic and hands-on role where curiosity, technical expertise, and a passion for creating value through data are essential. If you're passionate about solving complex business problems with data and enjoy working in a fast-paced, customer-focused environment, this role is for you.</p><p><br></p><p>Key Responsibilities</p><p>Data Science</p><ul><li>Partner with customers and internal stakeholders to identify business opportunities and deliver predictive, actionable solutions</li><li>Develop data-driven applications that solve real-world customer problems</li><li>Stay current with trends in machine learning and AI, and apply best-in-class tools, libraries, and technologies</li><li>Serve as a subject matter expert on generating insights from data and developing machine learning models</li><li>Design and build intuitive, interactive data visualizations to communicate findings</li><li>Lead pilot projects with customers, measure business value and impact</li><li>Transition successful pilots into production-ready commercial applications</li><li>Collaborate with platform architects to ensure designs align with security and architecture best practices</li><li>Review code and solutions before deployment to ensure quality and performance</li><li>Work with and oversee contractors to deliver high-quality outcomes</li></ul><p>Data Engineering</p><ul><li>Design and develop high-performance data ingestion pipelines using Azure Databricks and Azure Data Factory</li><li>Work with event-based streaming technologies to process real-time data</li><li>Architect and implement scalable Data Lakehouse solutions</li><li>Support development and delivery of related components such as APIs and search functionality</li><li>Evaluate and select tools based on technical performance and customer requirements</li><li>Operate within Agile and DevOps frameworks to deliver iteratively from proof-of-concept to production</li><li>Ensure all engineering solutions meet security and enterprise architecture standards</li><li>Perform thorough code reviews to maintain high-quality standards</li></ul>
We are looking for a skilled Business Analyst to join our team in Southfield, Michigan. In this role, you will leverage your analytical expertise to drive data-driven decision-making and enhance business operations. You will collaborate with cross-functional teams to identify opportunities for improvement and translate business needs into actionable solutions.<br><br>Responsibilities:<br>• Develop and refine queries to extract, manipulate, and analyze data from multiple databases.<br>• Design and maintain dashboards and reports to provide insights and support strategic business initiatives.<br>• Collaborate with stakeholders to gather and document requirements, ensuring alignment with technical specifications.<br>• Analyze data to identify trends, patterns, and opportunities for process improvements.<br>• Ensure the accuracy and consistency of data across various reporting systems.<br>• Document workflows, processes, and business rules to support organizational understanding.<br>• Support efforts related to data migration, integration, and validation.<br>• Conduct gap analysis to identify discrepancies between current and desired business states.<br>• Work within Agile Scrum teams to deliver solutions efficiently and effectively.
We are looking for an experienced ERP/CRM Consultant to join our team on a long-term contract basis. This role is based in Aston, Pennsylvania, and focuses on leveraging data analytics, IT administration, and system integration to drive business efficiency and innovation. The ideal candidate will be skilled in developing insightful dashboards, managing IT infrastructure, and integrating systems to meet organizational needs.<br><br>Responsibilities:<br>• Design and maintain dashboards using tools such as Zoho, QlikView, or Qlik Sense to provide actionable business insights.<br>• Ensure data accuracy and integrity while delivering timely and relevant reporting solutions.<br>• Administer Microsoft Exchange environments, including both Office 365 and on-premises setups.<br>• Configure and manage network firewalls, including FortiGate and Azure Firewall, to ensure secure and optimized operations.<br>• Provide IT support for hardware, software, and network systems, including remote desktop environments.<br>• Create and maintain technical documentation to support IT processes and user support.<br>• Collaborate on integrating Transportation Management Systems, with preference for Xcelerator by Key Software Systems.<br>• Manage and support ticketing systems, such as Help Scout, to streamline issue resolution.<br>• Contribute to IT-related projects, including system and tool integration efforts.<br>• Develop and configure servers and protocols to meet organizational requirements.
We are looking for an experienced Business Analyst III to join our team in Houston, Texas. This long-term contract position involves conducting detailed operational analyses to support strategic decision-making within the business unit. The role requires a proactive individual with both quantitative and qualitative research skills who can manage medium to large-scale projects and improve business processes.<br><br>Responsibilities:<br>• Perform detailed operational analyses to provide actionable insights that support business decisions.<br>• Lead medium to large-scale special projects, ensuring timely delivery and adherence to project goals.<br>• Conduct quantitative and qualitative research to identify trends and opportunities for process improvements.<br>• Design and modify business processes to align with organizational objectives and enhance efficiency.<br>• Develop comprehensive reports using standardized tools and techniques to communicate findings and recommendations.<br>• Collaborate with cross-functional teams to implement validation plans and ensure compliance with industry standards.<br>• Manage onboarding and staffing processes for contingent workforce needs within the business unit.<br>• Oversee supplier relationships and ensure alignment with organizational requirements.<br>• Apply decision-making expertise to support commission functions and expense account management.<br>• Ensure compliance with regulatory frameworks such as NIS and NERC guidelines.
We are looking for an experienced NetSuite ERP Specialist to join our team in Detroit, Michigan. In this role, you will oversee the configuration, maintenance, and optimization of NetSuite systems to support daily operations and strategic initiatives. Your expertise will be essential in identifying opportunities to enhance system functionality, improve efficiency, and provide technical support to end-users.<br><br>Responsibilities:<br>• Configure, maintain, and upgrade NetSuite systems to align with operational and strategic requirements.<br>• Identify opportunities to leverage NetSuite features to improve efficiency and performance across business processes.<br>• Stay updated on industry trends, best practices, and upcoming software releases to maximize system potential.<br>• Assist with data analysis, reporting, and change management to ensure optimal system usage and integration.<br>• Provide responsive support to end-users in resolving IT and NetSuite-related issues.<br>• Test and deploy customizations, workflows, SuiteApps, and new functionalities based on evolving business needs.<br>• Debug and troubleshoot production issues, collaborating with developers or support teams for unresolved problems.<br>• Design and implement scripts, workflows, reports, saved searches, and dashboards to enhance system functionality.<br>• Manage user roles, permissions, accounts, subsidiaries, and other administrative tasks on a daily basis.<br>• Evaluate and recommend technologies that complement and enhance NetSuite-centered business processes.
We are looking for an experienced Business Analyst to join our team on a long-term contract basis in Des Moines, Iowa. This role offers the opportunity to collaborate within an agile environment, driving impactful projects while providing strategic guidance to business stakeholders. The position is ideal for someone who thrives in a dynamic setting and is eager to contribute to meaningful solutions within the government sector.<br><br>Responsibilities:<br>• Conduct research and surveys to gather data, analyze challenges, and recommend solutions based on specialized knowledge and expertise.<br>• Provide strategic advice to clients or department heads, offering alternative solutions or recommending specific approaches to address business needs.<br>• Collaborate within an agile framework to ensure value delivery and adapt swiftly to achieve optimal outcomes.<br>• Develop and execute comprehensive test cases, including functional, non-functional, and regression testing, while facilitating User Acceptance Testing with end users.<br>• Foster close collaboration with IT teams to ensure smooth project execution and successful completion.<br>• Coordinate all IT-related activities to ensure seamless end-to-end delivery and alignment with organizational goals.
<p>Our client is a leader in their industry and is seeking a Sr. BA for multi-year role.</p><p><br></p><p>Position Overview: We are seeking a highly skilled highly motivated team-oriented and customer-focused Senior Business Analyst to join our team for a large-scale enterprise-wide modernization project. The successful candidate will play a critical role in analyzing business processes identifying requirements and ensuring the successful integration of a new SaaS-based system with various other systems and applications.</p><p><br></p><p>Key Responsibilities:</p><p>- Collaborate with cross-functional teams and vendors to gather and document business requirements.</p><p>- Analyze and map current business processes and workflows.</p><p>- Develop detailed business and functional requirements documents.</p><p>- Facilitate workshops and meetings to elicit requirements and validate solutions.</p><p>- Work closely with all teams e.g. Business IT vendors infrastructure and reporting and analytics teams to ensure technical solutions align with business needs.</p><p>- Assist in the development of test plans and participate in testing activities.</p><p>- Provide ongoing support and training to business users.</p><p>- Ensure compliance with industry standards and best practices.</p><p>- Help with prioritizing requirements to determine the scope of the project.</p><p>- Help with refining and solidifying the business case.</p><p>- Help with assessing risks and solidifying business benefits.</p>
<p>Functional job descriptions:</p><p><br></p><p> Key Responsibilities</p><p>• Collect and synthesize key fleet attributes that impact long-term forecasting, including fleet size and acquisition schedule, maintenance specifications, and technical conditions</p><p>• Deliver both short- and long-term operational (shop visit count) and financial forecasts to internal and external customers</p><p>• Understand and be able to communicate (verbally, in writing, and in visualizations as appropriate) fleet-specific variables that could impact shop visit timing and costs</p><p>• Consistent updating of forecasting inputs in forecasting systems</p><p>• Provide direct input to Materiel Planning, Expense and Capital Business Plans, periodic accounting reports and reconciliations, and vendor shop visit planning processes</p><p>• Continuously improve forecasting processes to ensure best-in-class performance</p><p>• Scenario modeling, including in support of contract negotiation or expense optimization strategies</p><p>• Monitor and provide insight on key factors, such as Propulsion Dispatch Reliability, time on wing, Unscheduled Engine Removals, work scope levels, and variances to Business Plan </p><p>• Support and deliver presentations to audiences up to Executive Vice President</p><p>• Contribute to the healthy functioning of the Engine Fleet Team, representing the financial and operational modeling interests of the fleet and being lead communicator and liaison from the Fleet Team to Accounting and Finance</p><p>• Support other groups in Propulsion organization with planning and presentation needs</p>
We are looking for a detail-oriented IT Lease Analyst to join our team in Marysville, Ohio. In this role, you will oversee the lifecycle of IT lease contracts, ensuring accurate financial management and coordination with business leads. This is a long-term contract position requiring onsite work four days per week.<br><br>Responsibilities:<br>• Manage the end-to-end lifecycle of large-ticket IT lease contracts, from initial request to contract completion.<br>• Conduct lease versus buy analyses to provide actionable insights for decision-making.<br>• Oversee the creation of purchase orders and ensure accurate invoice billing for IT leases.<br>• Collaborate with IT business leads to facilitate the end-of-lease processes and ensure smooth transitions.<br>• Maintain and update lease contracts within the organization’s asset management systems.<br>• Monitor financial aspects of lease agreements to ensure compliance and cost-effectiveness.<br>• Utilize strong Office software skills to prepare reports and documentation related to leases.<br>• Partner with internal teams to manage contract renewals and amendments as needed.<br>• Ensure proper configuration management database (CMDB) updates related to leased assets.
<p>We are looking for an Accounting Analyst. In this role, you will play a crucial part in ensuring the accuracy of billing processes by handling vessel documents and contracts with precision. This position requires strong analytical skills, attention to detail, and proficiency in advanced Excel functions to manage invoicing and resolve discrepancies effectively.</p><p><br></p><p>Responsibilities:</p><p>• Review and verify vessel documentation and contracts to ensure billing accuracy.</p><p>• Input and upload data into systems for invoicing purposes while maintaining a high level of precision.</p><p>• Investigate and resolve discrepancies or missing information in billing records.</p><p>• Collaborate with internal teams to streamline accounts receivable processes.</p><p>• Utilize advanced Excel functions to analyze and organize financial data.</p><p>• Maintain and update records using tools such as QuickBooks and SharePoint.</p><p>• Monitor billing procedures to ensure compliance with company policies.</p><p>• Prepare and manage bills of lading and other shipping-related documents.</p><p>• Communicate effectively with stakeholders to address billing inquiries and issues.</p><p>• Adapt to evolving tasks and priorities in a fast-paced environment.</p>
We are looking for an experienced Senior Business Analyst to join our team in Nashville, Tennessee. In this long-term contract position, you will play a key role in analyzing and documenting business processes, facilitating system enhancements, and delivering effective training programs to support organizational goals. The ideal candidate will have a strong background in business analysis and a proven ability to collaborate with diverse stakeholders.<br><br>Responsibilities:<br>• Analyze and document complex business processes to identify areas for improvement and optimization.<br>• Develop and assess alternative solutions, including IT system upgrades and business process reengineering.<br>• Design and deliver end-user training programs, incorporating eLearning modules to enhance system adoption.<br>• Conduct cost-benefit analyses using standardized methodologies to evaluate proposed solutions.<br>• Lead or support project planning and execution across all phases, from initiation to maintenance.<br>• Create detailed data models and process/activity diagrams to illustrate and communicate system functionality.<br>• Facilitate workshops and stakeholder sessions to gather requirements and explore solution options.<br>• Oversee system installation, testing, data conversion, and ongoing system maintenance.<br>• Prepare detailed reports and conduct studies on business process and system-related challenges.<br>• Build and maintain effective relationships with staff at all organizational levels, from clerical roles to executive leadership.
<p>We are looking for a skilled Business Analyst to join our team in Davenport, Iowa on a <strong>HYBRID basis - 2 days on-site. </strong>In this is role, you will collaborate with stakeholders to identify business needs across all lines of business, translate them into actionable requirements, and ensure the delivery of effective solutions. The ideal candidate will bring expertise in facilitating project planning, coordinating testing activities, and managing interactions across teams and vendors. This is a great opportunity to build and grow within an organization! <u>Apply now, call 319-362-8606, or email your resume direct and confidential to myself: Shawn M Troy - Technology Practice Director with Robert Half (email information is on LinkedIn).</u></p><p><br></p><p><strong>**Hybrid - 2 days ONSITE ** NEW ROLE ** DIRECT HIRE ONLY ** NO C2C ** **Must be Authorized to work in US without need for sponsorship at any time**</strong></p><p><br></p><p>Responsibilities:</p><p>• Collaborate with stakeholders and subject matter experts to gather and analyze business requirements.</p><p>• Translate business needs into clear and actionable use cases and documentation.</p><p>• Coordinate UAT to ensure solutions meet projects.</p><p>• Develop and maintain process documentation and wireframes.</p><p>• Utilize Microsoft Office tools such as Excel, PowerPoint, Visio, and SharePoint.</p><p>• Support project planning by identifying risks, setting timelines, and managing deliverables - knowledge of PM practices will be nice to have.</p><p>• Work closely with vendors.</p><p>• Facilitate communication across all levels of staff, management, and external partners.</p><p><br></p><p><br></p><p><u>Apply now, call 319-362-8606, or email your resume direct and confidential to myself: Shawn M Troy - Technology Practice Director with Robert Half (email information is on LinkedIn).</u></p>
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
We are looking for a motivated and detail-oriented Associate to join our Portfolio Support team in Boston, Massachusetts. This role involves collaborating with deal teams, portfolio company leaders, and consultants to drive operational improvements, enhance value creation, and optimize resources across a diverse portfolio. As an Associate, you will contribute to analyzing performance metrics, streamlining processes, and building scalable systems to support the team's growth.<br><br>Responsibilities:<br>• Collaborate with portfolio companies and investment teams to support initiatives in areas such as Responsible Investment and Human Capital.<br>• Conduct analytical projects to align key stakeholders, including portfolio executives, internal teams, and external consultants.<br>• Prepare presentations and materials for strategic meetings, such as annual general meetings or executive summits.<br>• Manage and expand executive networks by coordinating agendas and facilitating knowledge sharing among functional groups.<br>• Track and evaluate portfolio company performance using KPIs, providing actionable insights to enhance decision-making.<br>• Develop and implement improved reporting systems to support executive-level decisions.<br>• Review and refine internal workflows to increase efficiency and scalability, leveraging tools like automation where applicable.<br>• Maintain high-quality data organization within systems such as Salesforce, Power BI, and project management tools.<br>• Support responsible investment reporting by preparing required documentation and reports.<br>• Analyze data trends to create scalable models for ongoing updates and ad hoc requests.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p>We are looking for an experienced PageUp Business Analyst to join our team on a long-term contract basis in Hartford, CT. This role involves leading the implementation of PageUp for hiring and compensation processes within the central HR unit of an educational institution. The position offers the opportunity to collaborate with a dynamic team and ensure the system is optimized to meet business needs.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary Business Analyst for the PageUp implementation, focusing on hiring and compensation modules.</p><p>• Evaluate current HR processes and recommend strategies for replicating or optimizing them within the PageUp system.</p><p>• Partner with project managers and developers to align system capabilities with business requirements.</p><p>• Facilitate planning sessions for user acceptance testing and integration workflows, ensuring all business needs are addressed.</p><p>• Create detailed documentation of workflows, requirements, and system configurations.</p><p>• Provide strategic guidance based on prior experience with PageUp implementations.</p><p>• Collaborate with stakeholders to ensure seamless adoption and utilization of the system.</p><p>• Monitor and report on project progress, ensuring timely delivery of milestones.</p><p>• Offer training and support to internal teams to maximize PageUp’s functionality.</p>
