<p>We are seeking a <strong>Senior Operations Support Analyst</strong> to provide daily operational and systems support to our client's Commercial Loan Services team. This role will support a variety of functions, including loan booking, collateral booking, agency services, research and maintenance, and SBA/government lending.</p><p><br></p><p>The ideal candidate will have direct, hands-on experience in commercial loan operations, a strong problem-solving mindset, and the ability to drive process improvements across systems and workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Operational Support</strong></p><ul><li>Act as the primary point of contact for front-line staff and managers to resolve process and systems issues.</li><li>Provide day-to-day support for commercial loan operations functions including booking, maintenance, and servicing.</li><li>Troubleshoot and escalate system-related issues in <strong>AFS Vision, FIS ACBS</strong>, and other core operations systems.</li><li>Serve as a <strong>Subject Matter Expert (SME)</strong> for commercial loan operations processes and systems.</li><li>Provide guidance and training to operations staff on system usage and best practices.</li><li>Analyze and document business requirements and translate them into functional specifications.</li></ul><p><strong>Project Management & Process Improvement</strong></p><ul><li>Lead and manage small to mid-sized projects from planning through execution.</li><li>Coordinate cross-functional teams, including Risk, Technology, and Business stakeholders.</li><li>Plan and oversee testing activities (SIT, UAT, etc.) for new system patches and releases.</li><li>Develop and maintain project documentation, timelines, and status reporting.</li><li>Identify opportunities for process optimization and automation.</li><li>Partner with technology teams to implement system enhancements and upgrades.</li><li>Support change management efforts to ensure adoption of new processes.</li></ul>

<p><strong>Required</strong></p><ul><li>Bachelor’s degree with <strong>7+ years of bank operations experience</strong>, or High School Diploma with <strong>10+ years of bank operations experience</strong>.</li><li>Minimum <strong>5 years’ hands-on experience</strong> in a team lead or analyst role supporting commercial/business banking loan servicing and operations.</li><li>At least <strong>5 years as an operations or business analyst</strong> in a banking environment.</li><li>Proven track record resolving operational issues and improving processes within commercial banking operations.</li><li>Strong critical thinking, organizational skills, and ability to work independently with urgency and accuracy.</li><li>Experience working in a <strong>fast-paced production environment</strong> under strict deadlines.</li><li>Strong customer service and communication skills with both internal and external stakeholders.</li><li>Proficiency in <strong>Microsoft Office Suite</strong> (Excel, Word, PowerPoint, Access, Visio).</li></ul><p><strong>Preferred</strong></p><ul><li>Strong working knowledge of <strong>AFS Vision</strong> and/or <strong>FIS ACBS</strong> loan accounting systems.</li><li>Experience with project management tools such as <strong>JIRA, Confluence, or MS Project</strong>.</li></ul><p><br></p>

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