We are looking for an experienced Senior Business Analyst to join our team in Nashville, Tennessee. In this long-term contract position, you will play a key role in analyzing and documenting business processes, facilitating system enhancements, and delivering effective training programs to support organizational goals. The ideal candidate will have a strong background in business analysis and a proven ability to collaborate with diverse stakeholders.<br><br>Responsibilities:<br>• Analyze and document complex business processes to identify areas for improvement and optimization.<br>• Develop and assess alternative solutions, including IT system upgrades and business process reengineering.<br>• Design and deliver end-user training programs, incorporating eLearning modules to enhance system adoption.<br>• Conduct cost-benefit analyses using standardized methodologies to evaluate proposed solutions.<br>• Lead or support project planning and execution across all phases, from initiation to maintenance.<br>• Create detailed data models and process/activity diagrams to illustrate and communicate system functionality.<br>• Facilitate workshops and stakeholder sessions to gather requirements and explore solution options.<br>• Oversee system installation, testing, data conversion, and ongoing system maintenance.<br>• Prepare detailed reports and conduct studies on business process and system-related challenges.<br>• Build and maintain effective relationships with staff at all organizational levels, from clerical roles to executive leadership.

• At least five years of experience in business analysis within the last five years, demonstrating progressive responsibility.<br>• Proven expertise in developing and delivering training programs, including eLearning modules and instructor-led sessions.<br>• Bachelor’s degree in a relevant field is required; an advanced degree is preferred.<br>• Strong analytical, facilitation, negotiation, and communication skills.<br>• Demonstrated ability to work effectively with diverse stakeholders and manage complex projects.<br>• Hands-on experience in data modeling and process modeling.<br>• Familiarity with multi-tier computing environments, including internet/intranet-based systems and electronic data interchange.<br>• Knowledge of the State’s architectural framework, emphasizing data integration and interoperability.

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