We are looking for a skilled Business Analyst to join our team in Southfield, Michigan. In this role, you will leverage your analytical expertise to drive data-driven decision-making and enhance business operations. You will collaborate with cross-functional teams to identify opportunities for improvement and translate business needs into actionable solutions.<br><br>Responsibilities:<br>• Develop and refine queries to extract, manipulate, and analyze data from multiple databases.<br>• Design and maintain dashboards and reports to provide insights and support strategic business initiatives.<br>• Collaborate with stakeholders to gather and document requirements, ensuring alignment with technical specifications.<br>• Analyze data to identify trends, patterns, and opportunities for process improvements.<br>• Ensure the accuracy and consistency of data across various reporting systems.<br>• Document workflows, processes, and business rules to support organizational understanding.<br>• Support efforts related to data migration, integration, and validation.<br>• Conduct gap analysis to identify discrepancies between current and desired business states.<br>• Work within Agile Scrum teams to deliver solutions efficiently and effectively.

• Proven experience in business analysis, including data extraction and reporting.<br>• Familiarity with call center operations or customer service processes.<br>• Strong skills in reviewing and documenting business processes.<br>• Knowledge of Agile Scrum methodologies and their application in project management.<br>• Ability to perform gap analyses to identify areas for improvement.<br>• Excellent communication and collaboration skills with cross-functional teams.<br>• Detail-oriented with a focus on ensuring data accuracy and quality.<br>• Proficiency in tools and systems relevant to data analysis and reporting.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>