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378 results for Customer Support Specialist jobs
- Oshkosh, WI
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- <p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Oshkosh, WI. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p><br></p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p>
- 2026-10-23T00:00:00Z
- Roanoke, VA
- onsite
- Temporary / Contract
- 17 - 21.15 USD / Hourly
- <p>We are looking for a Customer Service Representative to support patient-facing operations across urgent care and outpatient laboratory settings in Roanoke, Virginia, 24014. This Long-term Contract opportunity is ideal for someone who enjoys helping patients, managing front-end access tasks, and working in a fast-paced healthcare environment. The role includes a rotating schedule that may involve weekdays, alternating weekends, and on-call coverage after training. Candidates with customer service experience and familiarity with healthcare registration systems will be well positioned for success.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors professionally, creating a positive first impression in urgent care and outpatient lab environments.</p><p>• Complete registration activities accurately, including demographic updates, insurance verification, and collection of required intake information.</p><p>• Coordinate patient access workflows by confirming eligibility, securing authorizations when needed, and supporting benefit-related inquiries.</p><p>• Respond to inbound phone calls and patient questions with professionalism, clarity, and a service-oriented approach.</p><p>• Use electronic health record and patient access platforms to document activity, maintain records, and support efficient scheduling and check-in processes.</p><p>• Assist with billing-related intake tasks by ensuring account information is complete and aligned with organizational standards.</p><p>• Support rotating coverage needs, including alternating weekend schedules and on-call responsibilities following training.</p><p>• Work collaboratively with clinical and administrative teams to maintain smooth patient flow and timely service delivery.</p>
- 2026-11-11T00:00:00Z
- Minneapolis, MN
- onsite
- Temporary / Contract
- 17 - 22 USD / Hourly
- <p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
- 2026-10-30T00:00:00Z
- Middletown, NY
- onsite
- Temporary / Contract
- 18.63 - 19 USD / Hourly
- <p>We are looking for a Customer Service Representative to support members and other callers with timely, accurate assistance in a high-volume healthcare environment in Middletown, New York. This is a Contract position that requires strong communication skills, sound judgment, and the ability to manage inquiries with professionalism and empathy. The Customer Service Representative role includes on-site training followed by a flexible schedule posted in advance, with shifts spread across weekdays and weekends based on business needs.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound customer inquiries by asking thoughtful follow-up questions, listening carefully, and identifying the core issue before determining next steps.</p><p>• Review available information, complete initial research, and evaluate the scope of each request to support efficient and accurate problem solving.</p><p>• Partner with internal teams across departments to secure answers, coordinate support, and route complex concerns to the appropriate resource when needed.</p><p>• Place outbound calls to members, providers, brokers, pharmacies, or other parties to clarify details and move cases toward resolution.</p><p>• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and a positive customer experience.</p><p>• Record all interactions thoroughly, including the reason for the contact, research performed, actions taken, and final outcome.</p><p>• Guide conversations with confidence and professionalism, using de-escalation techniques when necessary to help calm difficult situations.</p><p>• Keep callers informed throughout the resolution process by sharing clear status updates and setting appropriate expectations.</p><p>• Maintain strong attention during customer interactions while navigating systems and on-screen information without losing focus.</p><p>• Respond to sensitive situations with empathy and respect, especially when callers are dealing with significant personal or health-related events.</p>
- 2026-11-11T00:00:00Z
- Torrance, CA
- onsite
- Temporary to Hire
- 20.9 - 22 USD / Hourly
- We are looking for a Customer Service Representative to join a manufacturing organization in Torrance, California. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, managing order activity, and keeping service operations running smoothly in a fast-paced setting. The person in this role will serve as a key point of contact for customer needs, ensuring accurate order processing, timely communication, and effective issue resolution.<br><br>Responsibilities:<br>• Process customer purchase requests from receipt through final submission, ensuring all order details are complete and accurate.<br>• Maintain customer and order information by updating records, account details, and related data in internal systems.<br>• Respond to customer questions and service needs through clear, attentive communication across phone and email channels.<br>• Keep customers informed on order progress, shipping schedules, delays, and backorder status updates.<br>• Investigate service concerns and work with internal partners to resolve order, account, and fulfillment issues efficiently.<br>• Partner with account services, sales support, and cross-functional teams to address customer requests and improve overall service.<br>• Assist with selected eCommerce-related inquiries and offer guidance when additional support is needed.<br>• Maintain a high standard of accuracy while balancing multiple priorities during high-volume periods.
- 2026-11-05T00:00:00Z
- Ontario, CA
- onsite
- Temporary / Contract
- 22.8 - 26.4 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a manufacturing team in Eastvale, California on a Contract basis. This position supports customers who use commercial equipment by providing clear guidance, resolving technical concerns, and ensuring each interaction is handled with professionalism. The ideal candidate brings hands-on troubleshooting ability, strong communication skills, and a service-minded approach to solving product and equipment-related issues.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line assistance to customers by handling incoming calls and support inquiries related to equipment performance, product usage, and service needs.</p><p>• Investigate reported equipment or system problems, identify likely causes, and walk customers through practical steps to restore operation.</p><p>• Record customer interactions, technical findings, and resolution details accurately to maintain organized support documentation.</p><p>• Route advanced or unresolved concerns to the appropriate internal specialists while ensuring timely follow-up for the customer.</p><p>• Build positive customer relationships through responsive communication, professionalism, and consistent service quality.</p><p>• Work closely with service, operations, and other internal teams to coordinate solutions and address issues efficiently.</p><p>• Answer questions related to products, equipment capabilities, orders, and available services with clarity and accuracy.</p><p>• Support both inbound and outbound customer communication as needed to provide updates, gather information, and confirm issue resolution.</p>
- 2026-11-10T00:00:00Z
- Boise, ID
- onsite
- Temporary / Contract
- 18 - 22 USD / Hourly
- <p>Do you possess excellent communication abilities and strong data entry skills? Robert Half is seeking personable Customer Service Representatives to assist our client’s ongoing needs in the area. The Customer Service Representative will receive and process incoming calls from customers in an accurate, efficient, and timely manner and maintain solid customer relationships by handling questions and concerns with speed. The Customer Service Representative will communicate with other departments within the company, respond to internal questions and issues, and review and process documents. This position also may require research skills to troubleshoot customer problems and will act as support for other teams within the company. </p>
- 2026-10-23T00:00:00Z
- Phoenix, AZ
- onsite
- Temporary / Contract
- 19.5 - 19.5 USD / Hourly
- We are looking for a Customer Service Representative to support homeowners with a wide range of mortgage-related inquiries in Phoenix, Arizona. This is a Contract position suited for someone who brings a service-first mindset, communicates clearly, and can navigate both routine questions and more sensitive account matters. The ideal candidate will help create a positive customer experience while contributing to team goals in a fast-paced support environment.<br><br>Responsibilities:<br>• Assist homeowners by handling incoming questions related to online account access, escrow matters, payoff requests, and other mortgage servicing needs.<br>• Deliver courteous, solutions-oriented service during each interaction while maintaining a calm and detail-oriented approach.<br>• Identify customers who may qualify for refinancing and connect them with the appropriate internal lending team.<br>• Conduct outbound follow-up and collection calls for delinquent accounts, primarily those under 30 days past due, with occasional support on more overdue balances.<br>• Evaluate customer concerns and direct complex or escalated issues to the proper internal contacts for timely resolution.<br>• Use internal servicing systems to document interactions, complete account-related tasks, and support accurate case handling.<br>• Share practical feedback on tools and workflows to help improve the customer support experience and internal processes.<br>• Consistently work toward established productivity, quality, and service performance standards.
- 2026-11-10T00:00:00Z
- Las Vegas, NV
- onsite
- Temporary / Contract
- 20.9 - 24.2 USD / Hourly
- We are looking for a Customer Service Representative to support a busy real estate and property office in Las Vegas, Nevada. This Contract position is ideal for someone who enjoys helping people, managing a steady flow of phone and in-person inquiries, and resolving community-related concerns with care and efficiency. The person in this role will serve as a key point of contact for residents, visitors, and internal teams while keeping communication organized and responsive.<br><br>Responsibilities:<br>• Respond to a high volume of incoming calls and walk-in inquiries, providing courteous and timely assistance for community-related questions and concerns.<br>• Address resident and visitor issues by gathering details, sharing accurate information, and directing matters to the appropriate team when needed.<br>• Prepare, review, and process forms, written responses, and general correspondence with strong attention to accuracy and completeness.<br>• Maintain organized filing and recordkeeping practices to support efficient office operations and easy document retrieval.<br>• Deliver administrative and customer support to other departments during peak periods or when additional coverage is required.<br>• Track inquiries and follow up on open items to help ensure issues are resolved in a timely and thorough manner.<br>• Communicate with individuals in a calm and respectful manner, especially when handling sensitive, urgent, or escalated situations.
- 2026-11-05T00:00:00Z
- Westminster, CA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Customer Service Representative to support members and prospective members with pharmacy benefit questions in Westminster, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and is committed to delivering accurate, compassionate service. The person in this role will handle benefit-related inquiries, coordinate refill support with network pharmacies, and ensure each interaction is documented thoroughly while meeting healthcare compliance standards.<br><br>Responsibilities:<br>• Respond to inbound member and prospective member inquiries related to pharmacy benefits, coverage details, and service options.<br>• Provide assistance with prescription refill coordination by working with approved pharmacy partners when additional support is needed.<br>• Escalate medication-related or clinical issues to appropriate clinical leadership for review and follow-up.<br>• Partner with internal teams focused on medication adherence to support outreach efforts and help improve member outcomes.<br>• Participate in assigned calling campaigns designed to enhance member service and strengthen engagement.<br>• Follow established procedures, reference materials, and departmental guidelines to complete work accurately and efficiently.<br>• Identify workflow challenges, communicate improvement ideas to management, and report operational issues through proper channels.<br>• Record member interactions, actions taken, and required follow-up in designated systems according to documentation standards.<br>• Attend team meetings, training sessions, and ongoing coaching activities to maintain service quality and performance expectations.<br>• Comply with all applicable federal, state, and organizational regulations, policies, and operational requirements.
- 2026-11-12T00:00:00Z
- Carson, CA
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- <p>We are looking for a customer-focused Customer Service Representative to support a busy wholesale distribution operation in Carson, California. This Contract to hire position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering dependable service. The person in this role will handle customer inquiries, support order and quote processing, and help maintain accurate account information while building strong product knowledge.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer questions through phone and email with clear, accurate, and timely information.</p><p>• Enter and manage customer orders and pricing quotes while ensuring all details are complete and correct.</p><p>• Maintain up-to-date customer account records by documenting conversations, requests, and follow-up actions.</p><p>• Apply product knowledge to guide customers toward appropriate solutions and support sales-related conversations.</p><p>• Handle inbound and outbound communication professionally while meeting service expectations and internal standards.</p><p>• Use established service procedures and communication guidelines to resolve issues consistently and efficiently.</p><p>• Support administrative tasks such as data entry, email correspondence, and appointment scheduling as needed.</p>
- 2026-11-11T00:00:00Z
- Seattle, WA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Customer Service Representative to support daily operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position focuses on creating a welcoming and efficient experience for patients by coordinating appointments, managing communication, and assisting with front-line service needs. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple tasks in a busy clinical setting.<br><br>Responsibilities:<br>• Respond to incoming patient calls promptly and provide courteous, accurate assistance with questions, service needs, and follow-up requests.<br>• Arrange and update appointments while helping maintain an organized daily clinic schedule that supports smooth patient flow.<br>• Welcome patients upon arrival, assist with intake activities, and prepare them for their visit in a detail-focused and respectful manner.<br>• Enter and maintain service-related information accurately, including order details and other required documentation.<br>• Collect and process payments or other revenue-related transactions according to clinic procedures.<br>• Share approved test result information and relay messages clearly to patients, providers, and administrative staff as appropriate.<br>• Address patient concerns with empathy and care, escalating issues when needed to ensure timely resolution.<br>• Support communication and coordination between clinical and administrative teams to promote efficiency and patient safety.
- 2026-11-11T00:00:00Z
- New Brunswick, NJ
- onsite
- Temporary / Contract
- 18.05 - 20.9 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a logistics operation. This is a Contract position supporting delivery coordination, customer communication, and day-to-day service activities in a fast-paced warehouse office setting. The person in this role will help keep deliveries on track, respond to customer concerns, and provide timely updates to ensure a smooth experience. This position follows a regular, onsite schedule, with workdays assigned across the week based on business needs.</p><p><br></p><p>Responsibilities:</p><p>• Monitor daily delivery activity for a high volume of trucks and keep accurate status updates throughout the day.</p><p>• Speak with customers about shipment timing, delays, and revised delivery arrangements when changes are needed.</p><p>• Handle incoming service calls related to orders or deliveries and work toward prompt, thorough resolution.</p><p>• Contact customers ahead of scheduled deliveries to confirm availability and expectations.</p><p>• Conduct follow-up outreach after deliveries to gather feedback and encourage survey completion.</p><p>• Enter and maintain service and delivery information accurately within company systems and spreadsheets.</p><p>• Coordinate closely with drivers, internal teams, and dispatch contacts to address service issues quickly.</p><p>• Work an onsite regular schedule five days per week, including weekdays or weekends as assigned during peak periods.</p>
- 2026-11-12T00:00:00Z
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.1 USD / Hourly
- We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, handles a fast-paced call environment with confidence, and maintains strong attention to detail when working with account records. The person in this role will engage directly with vendors and clients, provide guidance on payment and enrollment matters, and help ensure account information is complete and accurate.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Guide customers through available payment methods, registration steps, and account setup expectations in a clear and thorough manner.<br>• Enter new information and revise existing records in internal databases while maintaining accurate account documentation.<br>• Record customer conversations, status updates, and planned follow-up actions with consistency and detail.<br>• Reconnect with vendors and clients to collect missing details, complete pending registrations, and move account setup forward.<br>• Examine account records to identify inconsistencies, research issues, and coordinate outreach to resolve discrepancies.<br>• Work closely with internal teams to address account concerns and support timely issue resolution.<br>• Achieve established goals for call activity, service quality, productivity, and customer experience.
- 2026-11-12T00:00:00Z
- Cincinnati, OH
- onsite
- Temporary to Hire
- 21 - 24 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customer accounts, managing order activity, and helping ensure a smooth experience from request through delivery. The person in this role will work closely with internal teams to address customer needs, provide accurate updates, and contribute to long-term client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Develop and strengthen day-to-day relationships with assigned customer accounts by serving as a reliable primary contact.</p><p>• Process customer orders with accuracy, maintain current order information in business systems, and monitor progress through completion.</p><p>• Partner with production, purchasing, and shipping teams to help keep orders on schedule and support on-time delivery.</p><p>• Investigate and resolve customer questions, service concerns, and order-related discrepancies in a timely manner.</p><p>• Compile customer-facing information such as pricing details, status updates, and recurring reports as requested.</p><p>• Assist with account support activities by identifying service improvements and helping create a positive customer experience.</p><p>• Manage inbound and outbound communication related to orders, account updates, and follow-up needs.</p><p>• Maintain organized records and documentation to support accurate order handling and responsive customer service.</p>
- 2026-11-11T00:00:00Z
- Easton, PA
- onsite
- Temporary / Contract
- 20 - 22 USD / Hourly
- <p>Robert Half is looking for a Customer Service Representative to support customers by answering questions, resolving issues, and providing helpful service. This role is responsible for handling customer inquiries, processing requests, maintaining accurate records, and ensuring a positive customer experience. The ideal candidate is professional, dependable, and able to communicate effectively in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer customer calls, emails, and messages</li><li>Respond to questions about products, services, orders, or accounts</li><li>Resolve customer concerns in a professional and timely manner</li><li>Process orders, returns, exchanges, and account updates</li><li>Document customer interactions in company systems</li><li>Escalate more complex issues when needed</li><li>Follow up with customers to ensure resolution</li><li>Maintain accurate customer records</li><li>Provide support on special projects and administrative tasks as needed</li></ul><p><br></p>
- 2026-10-23T00:00:00Z
- Pittsburgh, PA
- onsite
- Temporary / Contract
- 20 - 25 USD / Hourly
- <p>We are looking for a Customer Service Representative to support customers from our Pittsburgh, Pennsylvania location through a Contract - hire opportunity. In this role, you will serve as a primary point of contact for callers, provide timely assistance, and ensure each interaction is handled with professionalism and care. The ideal candidate is comfortable managing a high volume of communication, entering order details accurately, and delivering dependable service in a call center environment. Monday - Friday on site 8:30am - 5pm, pay range $20 - $25/hr based off experience.</p><p><br></p><p><br></p><p><br></p>
- 2026-10-29T00:00:00Z
- East Syracuse, NY
- onsite
- Temporary to Hire
- 21 - 23 USD / Hourly
- We are looking for a Customer Service Representative to join a service-focused team in East Syracuse, New York. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing multiple requests throughout the day, and building strong working relationships across internal teams and external partners. In this role, you will support order activity, respond to product and availability questions, and help ensure customers receive timely, accurate updates. The position offers hands-on training and ongoing development within a collaborative environment that values accountability, quality, and continuous improvement.<br><br>Responsibilities:<br>• Handle incoming customer interactions by phone, in person, and through online order channels, providing pricing, product availability, and order support.<br>• Serve as a key point of coordination between customers, manufacturing partners, and local sales teams to keep requests moving efficiently.<br>• Prepare quotes, process orders, and communicate updates using customer relationship and order management tools.<br>• Develop working knowledge of product lines and related resources so you can address customer questions with accuracy and confidence.<br>• Monitor stock status across factory and local office locations to help meet delivery expectations and recommend practical solutions when items are limited.<br>• Maintain prompt follow-up with customers, ensuring responses or status updates are provided within established service timelines.<br>• Support value-added offerings such as delivery options, assembly-related services, and required product documentation or certificates.<br>• Use internal systems and service platforms to track requests, document customer information, and contribute to quality and process improvement efforts.<br>• Participate in cross-training and team support activities to provide coverage where needed and strengthen overall service performance.
- 2026-10-29T00:00:00Z
- Delray Beach, FL
- onsite
- Temporary / Contract
- 19 - 20 USD / Hourly
- We are seeking a detail oriented and customer-focused Bilingual Customer Service Representative to join our team. The ideal candidate will be fluent in both English and Spanish and have experience handling a high volume of inbound and outbound calls while delivering exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. <br> Key Responsibilities Manage a high volume of inbound and outbound customer calls daily. Assist customers in both English and Spanish with inquiries, requests, and issue resolution. Provide accurate information regarding products, services, accounts, and company policies. Document all customer interactions and updates in the company database. Respond to customer emails and follow-up communications in a timely manner. Resolve customer concerns professionally while maintaining a positive customer experience. Work closely with other departments to address customer needs and ensure timely resolution. Maintain compliance with company procedures and service standards. Meet established productivity, quality, and customer satisfaction goals.
- 2026-11-04T00:00:00Z
- Hunt Valley, MD
- onsite
- Permanent / Full Time
- 65000 - 75000 USD / Yearly
- <p>Robert Half is seeking a Customer Service Representative to join a growing manufacturing organization that values customer satisfaction, operational excellence, and strong cross-functional teamwork. This role serves as the primary point of contact for customers, ensuring accurate order processing, proactive communication, and timely resolution of customer inquiries. The ideal candidate will have experience supporting customers within a manufacturing environment and a strong understanding of order management, lead times, production schedules, and customer account support.</p><p><br></p><p>Key Responsibilities</p><p>Customer Relationship Management</p><ul><li>Serve as the primary point of contact for assigned customer accounts.</li><li>Build and maintain strong relationships with customers through professional, responsive communication.</li><li>Provide timely updates regarding order status, production schedules, shipments, and delivery commitments.</li><li>Manage customer expectations related to lead times, product availability, and expedited requests.</li><li>Coordinate with internal departments to ensure customer requirements are met.</li><li>Monitor customer performance metrics and assist with maintaining customer scorecards and service reports.</li><li>Escalate service, quality, or delivery concerns as needed and help drive resolution.</li></ul><p>Order Processing & Coordination</p><ul><li>Enter customer orders accurately into the ERP system.</li><li>Review customer purchase orders to verify product specifications, quantities, pricing, delivery requirements, and contractual terms.</li><li>Confirm order receipt and communicate expected delivery timelines.</li><li>Monitor open orders, backlog reports, and shipment schedules to identify and address potential delays.</li><li>Partner with production, planning, quality, inventory, and shipping teams to prioritize customer requirements and expedite orders when necessary.</li><li>Maintain accurate customer records and documentation.</li></ul><p>Returns & Issue Resolution</p><ul><li>Process customer returns, credits, and replacement requests.</li><li>Coordinate with internal departments to investigate product concerns and determine appropriate corrective actions.</li><li>Track return requests through completion and provide regular status updates to customers.</li><li>Ensure all customer issues are documented, resolved promptly, and closed professionally.</li><li>Support continuous improvement initiatives by identifying recurring customer concerns and recommending solutions.</li></ul><p>Reporting & Performance Tracking</p><ul><li>Generate customer account reports and service metrics.</li><li>Monitor on-time delivery performance, order accuracy, and customer satisfaction indicators.</li><li>Communicate account status updates and performance trends to management.</li><li>Assist in preparing customer-facing reports and business reviews.</li></ul><p><br></p><p><br></p>
- 2026-11-10T00:00:00Z
- Lakewood, NJ
- onsite
- Temporary to Hire
- 21 - 22 USD / Hourly
- We are looking for a Customer Service Representative to join a well-established manufacturing organization in Lakewood, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting customers, coordinating order-related activity, and working across both domestic and international accounts. The person in this role will serve as a key point of contact for product questions, order updates, and issue resolution while helping maintain smooth day-to-day sales operations.<br><br>Responsibilities:<br>• Manage customer orders from receipt through entry and follow-up, ensuring accurate information and timely processing.<br>• Prepare customer quotations and create invoices for domestic and international accounts, including freight-related calculations when needed.<br>• Coordinate shipping paperwork and export documentation to support international deliveries and compliance requirements.<br>• Respond to incoming calls and inquiries from distributors, dental offices, commercial clients, and sales partners regarding products, order progress, and related requests.<br>• Establish and maintain dealer records, distribute dealer application materials, and support account setup activities.<br>• Handle returns and customer complaint cases by documenting issues, submitting required records, and arranging credits when appropriate.<br>• Produce routine reports, organize files, and maintain documentation needed for customer service and sales support functions.<br>• Partner with sales operations to research pricing concerns, assist with customer communications, and support onboarding and training for new team members.
- 2026-11-09T00:00:00Z
- Indianapolis, IN
- onsite
- Temporary to Hire
- 16 - 16 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a mission-driven organization in Indianapolis, Indiana, where each conversation is an opportunity to support veterans, their families, and the broader community. This contract position with permanent potential is ideal for someone who brings patience, professionalism, and a genuine commitment to helping others. The role requires strong communication, careful documentation, and the ability to manage inquiries efficiently across multiple systems in a fast-paced service environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Assist customers by phone and through other communication channels, providing courteous, accurate, and solution-focused support for a range of questions and concerns.</p><p>• Use several applications at the same time to review information, update records, and complete service tasks without losing accuracy or efficiency.</p><p>• Investigate customer issues, identify practical next steps, and involve the appropriate team members when a matter requires escalation.</p><p>• Record interactions thoroughly and enter data with a high level of precision to maintain complete and reliable account information.</p><p>• Adjust quickly to updated procedures, changing priorities, and new tools while continuing to deliver consistent service.</p><p>• Work closely with coworkers and supervisors to share information, resolve service challenges, and contribute to a supportive team atmosphere.</p><p>• Listen carefully to customer needs, communicate clearly in both written and verbal formats, and help calm difficult situations with professionalism and empathy.</p><p>• Maintain dependable attendance and follow assigned schedules to ensure consistent coverage for customers and the team.</p>
- 2026-10-28T00:00:00Z
- Sharonville, OH
- onsite
- Temporary to Hire
- 23 - 23 USD / Hourly
- We are looking for a Customer Service Representative to join a team in Sharonville, Ohio in a Contract to Permanent position. This role focuses on delivering responsive support for incoming customer inquiries, processing orders with precision, and helping customers navigate product-related questions. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to manage multiple priorities in a fast-moving environment.<br><br>Responsibilities:<br>• Respond to a steady volume of incoming customer calls and emails while providing courteous, timely service.<br>• Enter new orders into internal systems, review details for accuracy, and update records as customer needs change.<br>• Assist customers with questions related to product availability, pricing, shipment timing, and order status.<br>• Provide general product guidance and help customers identify suitable solutions based on their requirements.<br>• Work with sales, operations, production, and shipping teams to address issues and support on-time order fulfillment.<br>• Handle order revisions, cancellations, and follow-up communication to keep customers informed throughout the process.<br>• Escalate more complex service or product concerns to the appropriate internal contacts and monitor progress until resolved.<br>• Maintain complete and accurate documentation of customer interactions, order activity, and service outcomes.
- 2026-11-11T00:00:00Z
- Fairfax, VA
- onsite
- Temporary / Contract
- 18.2115 - 21.087 USD / Hourly
- We are looking for a Customer Service Representative to join a team for a long-term contract opportunity. This onsite role supports multiple active contracts and requires someone who can communicate clearly, stay organized, and manage documentation with accuracy. The ideal candidate brings strong customer service experience, confidence using Microsoft Office tools such as Excel and Outlook, and the ability to handle a high-volume workload in an organized office setting.<br><br>Responsibilities:<br>• Provide onsite customer service and administrative support for a portfolio of 10 to 15 contracts, ensuring timely and accurate follow-through.<br>• Respond to inbound inquiries and place outbound calls as needed to gather information, resolve issues, and maintain service quality.<br>• Maintain and organize contract-related records, forms, and supporting documentation in accordance with established processes.<br>• Assist with order entry and related data updates while checking details for completeness and accuracy.<br>• Use Microsoft Office applications, including Excel and Outlook, to track activity, manage communications, and prepare routine reports.<br>• Coordinate with internal teams and stakeholders to help move contract-related tasks forward and address service needs promptly.<br>• Monitor documentation status and follow up on missing or incomplete information to keep contract support activities on schedule.
- 2026-11-09T00:00:00Z
- Bristol, PA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for a Customer Service Representative to support day-to-day customer interactions for a long-term contract opportunity in Bristol, PA. This position focuses on delivering prompt, attentive assistance by phone while accurately entering orders and resolving routine service questions. The ideal candidate is comfortable handling a steady volume of inbound and outbound communication and maintaining a positive experience for every customer.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls with care and provide clear, timely assistance for service-related inquiries.</p><p>• Enter customer orders accurately into the appropriate system and verify key details to help ensure smooth processing.</p><p>• Place outbound calls as needed to confirm information, provide updates, or follow up on outstanding requests.</p><p>• Address customer concerns by identifying issues, explaining available solutions, and escalating more complex matters when appropriate.</p><p>• Maintain organized and accurate records of customer interactions, order activity, and follow-up actions.</p><p>• Work closely with internal teams to share relevant information and support efficient resolution of customer needs.</p>
- 2026-11-11T00:00:00Z