<p>We are looking for a Customer Service Representative to support patient-facing operations across urgent care and outpatient laboratory settings in Roanoke, Virginia, 24014. This Long-term Contract opportunity is ideal for someone who enjoys helping patients, managing front-end access tasks, and working in a fast-paced healthcare environment. The role includes a rotating schedule that may involve weekdays, alternating weekends, and on-call coverage after training. Candidates with customer service experience and familiarity with healthcare registration systems will be well positioned for success.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors professionally, creating a positive first impression in urgent care and outpatient lab environments.</p><p>• Complete registration activities accurately, including demographic updates, insurance verification, and collection of required intake information.</p><p>• Coordinate patient access workflows by confirming eligibility, securing authorizations when needed, and supporting benefit-related inquiries.</p><p>• Respond to inbound phone calls and patient questions with professionalism, clarity, and a service-oriented approach.</p><p>• Use electronic health record and patient access platforms to document activity, maintain records, and support efficient scheduling and check-in processes.</p><p>• Assist with billing-related intake tasks by ensuring account information is complete and aligned with organizational standards.</p><p>• Support rotating coverage needs, including alternating weekend schedules and on-call responsibilities following training.</p><p>• Work collaboratively with clinical and administrative teams to maintain smooth patient flow and timely service delivery.</p>

<p>• Previous customer-facing or patient-facing experience is required; healthcare front desk or access experience is helpful but not mandatory.</p><p>• Ability to communicate clearly and professionally with patients, families, and internal staff in a busy care setting.</p><p>• Experience working with electronic health records or healthcare systems such as Epic, Cerner, Allscripts, or similar platforms is preferred.</p><p>• Understanding of insurance verification, authorizations, benefits review, or billing support functions is strongly valued.</p><p>• Comfortable answering inbound calls, handling multiple priorities, and maintaining accuracy under time-sensitive conditions.</p><p>• Strong attention to detail and ability to protect confidential patient information while following established procedures.</p><p>• Willingness to work a rotating schedule that may include weekdays, alternating Saturdays or weekends, and on-call coverage after training.</p>

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