We are looking for a Customer Service Representative to support daily operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position focuses on creating a welcoming and efficient experience for patients by coordinating appointments, managing communication, and assisting with front-line service needs. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple tasks in a busy clinical setting.<br><br>Responsibilities:<br>• Respond to incoming patient calls promptly and provide courteous, accurate assistance with questions, service needs, and follow-up requests.<br>• Arrange and update appointments while helping maintain an organized daily clinic schedule that supports smooth patient flow.<br>• Welcome patients upon arrival, assist with intake activities, and prepare them for their visit in a detail-focused and respectful manner.<br>• Enter and maintain service-related information accurately, including order details and other required documentation.<br>• Collect and process payments or other revenue-related transactions according to clinic procedures.<br>• Share approved test result information and relay messages clearly to patients, providers, and administrative staff as appropriate.<br>• Address patient concerns with empathy and care, escalating issues when needed to ensure timely resolution.<br>• Support communication and coordination between clinical and administrative teams to promote efficiency and patient safety.

• High school diploma or equivalent required.<br>• At least six months of experience in customer service or a medical office environment, or an associate degree in a related field.<br>• Demonstrated ability to communicate effectively with patients, physicians, managers, and support staff.<br>• Strong organizational skills with the ability to prioritize work and manage multiple responsibilities at once.<br>• Careful attention to detail and accuracy in documentation, scheduling, and order entry tasks.<br>• Ability to work independently and make sound decisions with limited supervision.<br>• Positive, detail-oriented approach with a strong commitment to service excellence.<br>• Familiarity with medical terminology is preferred.

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