We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customer accounts, managing order activity, and helping ensure a smooth experience from request through delivery. The person in this role will work closely with internal teams to address customer needs, provide accurate updates, and contribute to long-term client satisfaction. Responsibilities:• Develop and strengthen day-to-day relationships with assigned customer accounts by serving as a reliable primary contact.• Process customer orders with accuracy, maintain current order information in business systems, and monitor progress through completion.• Partner with production, purchasing, and shipping teams to help keep orders on schedule and support on-time delivery.• Investigate and resolve customer questions, service concerns, and order-related discrepancies in a timely manner.• Compile customer-facing information such as pricing details, status updates, and recurring reports as requested.• Assist with account support activities by identifying service improvements and helping create a positive customer experience.• Manage inbound and outbound communication related to orders, account updates, and follow-up needs.• Maintain organized records and documentation to support accurate order handling and responsive customer service.

• At least 3 years of experience in customer service, account coordination, sales support, or a related client-facing role. • Background in manufacturing, wholesale distribution, industrial operations, or a similar environment is preferred. • Proficiency with Microsoft Office applications, including Excel and Outlook, along with the ability to learn and use business software effectively. • Experience with order entry and tracking in ERP, accounting, or customer management systems such as QuickBooks Online is a plus. • Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams. • Demonstrated problem-solving ability and sound judgment when handling service issues or conflicting priorities. • Proven ability to stay organized, manage multiple tasks, and maintain accuracy in a fast-paced setting. • Commitment to delivering high-quality customer support with strong attention to detail.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Cincinnati, OH
onsite
Temporary to Hire
21 - 24 USD / Hourly
We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customer accounts, managing order activity, and helping ensure a smooth experience from request through delivery. The person in this role will work closely with internal teams to address customer needs, provide accurate updates, and contribute to long-term client satisfaction. Responsibilities:• Develop and strengthen day-to-day relationships with assigned customer accounts by serving as a reliable primary contact.• Process customer orders with accuracy, maintain current order information in business systems, and monitor progress through completion.• Partner with production, purchasing, and shipping teams to help keep orders on schedule and support on-time delivery.• Investigate and resolve customer questions, service concerns, and order-related discrepancies in a timely manner.• Compile customer-facing information such as pricing details, status updates, and recurring reports as requested.• Assist with account support activities by identifying service improvements and helping create a positive customer experience.• Manage inbound and outbound communication related to orders, account updates, and follow-up needs.• Maintain organized records and documentation to support accurate order handling and responsive customer service.
2026-11-06T00:00:00Z