We are looking for a Customer Service Representative to join a team for a long-term contract opportunity. This onsite role supports multiple active contracts and requires someone who can communicate clearly, stay organized, and manage documentation with accuracy. The ideal candidate brings strong customer service experience, confidence using Microsoft Office tools such as Excel and Outlook, and the ability to handle a high-volume workload in an organized office setting.<br><br>Responsibilities:<br>• Provide onsite customer service and administrative support for a portfolio of 10 to 15 contracts, ensuring timely and accurate follow-through.<br>• Respond to inbound inquiries and place outbound calls as needed to gather information, resolve issues, and maintain service quality.<br>• Maintain and organize contract-related records, forms, and supporting documentation in accordance with established processes.<br>• Assist with order entry and related data updates while checking details for completeness and accuracy.<br>• Use Microsoft Office applications, including Excel and Outlook, to track activity, manage communications, and prepare routine reports.<br>• Coordinate with internal teams and stakeholders to help move contract-related tasks forward and address service needs promptly.<br>• Monitor documentation status and follow up on missing or incomplete information to keep contract support activities on schedule.

• At least 2 years of experience in customer service, call center support, or a similar administrative office environment.<br>• Strong verbal and written communication skills with the ability to interact professionally with customers and team members.<br>• Proficiency in Microsoft Office, including Excel and Outlook, for daily communication, tracking, and documentation tasks.<br>• Experience handling inbound calls, outbound calls, and customer inquiries in a fast-paced setting.<br>• Ability to manage multiple assignments at once while maintaining strong attention to detail and accuracy.<br>• Familiarity with order entry, recordkeeping, and general office support activities.<br>• Comfortable working onsite in Fairfax, Virginia and supporting a high-volume contract-related workload.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>