We are looking for a Customer Service Representative to join a manufacturing team in Eastvale, California on a Contract basis. This position supports customers who use commercial equipment by providing clear guidance, resolving technical concerns, and ensuring each interaction is handled with professionalism. The ideal candidate brings hands-on troubleshooting ability, strong communication skills, and a service-minded approach to solving product and equipment-related issues. Responsibilities:• Provide front-line assistance to customers by handling incoming calls and support inquiries related to equipment performance, product usage, and service needs.• Investigate reported equipment or system problems, identify likely causes, and walk customers through practical steps to restore operation.• Record customer interactions, technical findings, and resolution details accurately to maintain organized support documentation.• Route advanced or unresolved concerns to the appropriate internal specialists while ensuring timely follow-up for the customer.• Build positive customer relationships through responsive communication, professionalism, and consistent service quality.• Work closely with service, operations, and other internal teams to coordinate solutions and address issues efficiently.• Answer questions related to products, equipment capabilities, orders, and available services with clarity and accuracy.• Support both inbound and outbound customer communication as needed to provide updates, gather information, and confirm issue resolution.

• Previous experience in technical support, customer support, help desk, field service, or equipment troubleshooting roles. • Demonstrated ability to diagnose mechanical, electrical, or system-related issues and explain solutions in a customer-friendly manner. • Background supporting commercial equipment or working in a manufacturing-related environment is strongly preferred. • Strong problem-solving skills with the ability to evaluate issues, determine next steps, and escalate appropriately when needed. • Clear verbal and written communication skills, along with strong organization and documentation habits. • Comfortable learning new equipment, products, systems, and service processes in a fast-paced setting. • Experience with call center customer service, inbound and outbound calls, and order-related support is beneficial. • Bilingual Spanish communication skills are an advantage, though not required.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Ontario, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Eastvale, California on a Contract basis. This position supports customers who use commercial equipment by providing clear guidance, resolving technical concerns, and ensuring each interaction is handled with professionalism. The ideal candidate brings hands-on troubleshooting ability, strong communication skills, and a service-minded approach to solving product and equipment-related issues. Responsibilities:• Provide front-line assistance to customers by handling incoming calls and support inquiries related to equipment performance, product usage, and service needs.• Investigate reported equipment or system problems, identify likely causes, and walk customers through practical steps to restore operation.• Record customer interactions, technical findings, and resolution details accurately to maintain organized support documentation.• Route advanced or unresolved concerns to the appropriate internal specialists while ensuring timely follow-up for the customer.• Build positive customer relationships through responsive communication, professionalism, and consistent service quality.• Work closely with service, operations, and other internal teams to coordinate solutions and address issues efficiently.• Answer questions related to products, equipment capabilities, orders, and available services with clarity and accuracy.• Support both inbound and outbound customer communication as needed to provide updates, gather information, and confirm issue resolution.
2026-11-09T00:00:00Z