<p><strong>Job Summary:</strong></p><p>We are looking for a motivated and detail-oriented <strong>Collections Specialist</strong> to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.</p><p> </p><p><br></p><p><br></p>
<p><strong>Senior Client Associate – Wealth Management</strong></p><p><br></p><p><strong>Build Relationships. Deliver Excellence. Grow with Purpose.</strong></p><p>A highly respected multi-family office is seeking a <strong>Senior Client Associate</strong> to join its San Francisco-based team. This firm serves ultra-high-net-worth individuals and families with a full suite of services, including investment management, financial planning, lending strategy, and bespoke family office solutions. The culture is collaborative, client-focused, and deeply committed to professional development and innovation.</p><p><br></p><p><strong>Why This Role Stands Out</strong></p><ul><li>Direct engagement with sophisticated families and their advisory teams</li><li>Opportunity to lead client relationships and mentor team members</li><li>Exposure to complex wealth strategies and customized planning initiatives</li><li>Flexible vacation policy, sabbatical program, and hybrid work structure</li><li>Competitive compensation and a comprehensive benefits package</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for client service across assigned relationships</li><li>Execute client requests with precision, responsiveness, and care</li><li>Collaborate with senior leadership on strategic initiatives and client experience enhancements</li><li>Guide and mentor associates and analysts on shared client accounts</li><li>Support clients with estate, tax, and philanthropic planning needs</li><li>Partner with investment teams on portfolio construction and cash deployment</li><li>Maintain strong relationships with clients’ extended professional teams (CPAs, attorneys, etc.)</li></ul><p><strong>Excited about this opportunity?</strong></p><p>Let’s connect. Send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to explore how this role could be the perfect next step in your career.</p>
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Raleigh, North Carolina. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced office environment. As the first point of contact for visitors and callers, you will play a key role in ensuring smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and organized atmosphere.<br>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.<br>• Perform data entry tasks with accuracy and efficiency.<br>• Operate basic office equipment, such as printers, copiers, and fax machines.<br>• Maintain a clean and organized reception area.<br>• Handle incoming and outgoing mail, including sorting and distribution.<br>• Provide administrative support to various departments as needed.<br>• Schedule appointments and manage calendars for team members.<br>• Monitor office supplies and coordinate replenishment when necessary.<br>• Respond promptly to inquiries and provide information to employees and clients.
<p>Rapidly expanding New York City firm is currently seeking an Accounts Receivable / Collections Specialist to join their team. In this role, you will play a critical part in managing accounts receivable and ensuring timely payment collections while maintaining strong relationships with clients and internal stakeholders. This position offers an excellent opportunity to contribute to the financial health of the organization through effective communication and detailed documentation.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage the full accounts receivable process, including billing, reconciliations, and timely collection of outstanding payments.</li><li>Monitor aging reports, identify delinquent accounts, and initiate collection efforts through calls and correspondence.</li><li>Partner with internal teams to resolve discrepancies and maintain accurate account records.</li><li>Ensure compliance with company policies and procedures, as well as applicable laws and regulations.</li><li>Provide exceptional customer service to clients while handling inquiries or disputes related to billing or collections.</li><li>Prepare regular reports on collections activity, outstanding balances, and accounts receivable performance to management.</li><li>Support process improvements to optimize AR functions and enhance efficiency.</li></ul>
We are looking for an Office Services Associate to join our team in Boulder, Colorado, on a contract basis. This role involves providing essential office support services, ensuring operational efficiency, and maintaining a detail-oriented environment. The ideal candidate will bring strong organizational skills, excellent customer service abilities, and a proactive attitude to contribute to the smooth functioning of office operations.<br><br>Responsibilities:<br>• Perform reprographics, mail services, and intake tasks following established procedures and guidelines.<br>• Maintain and organize conference rooms while ensuring office supplies are replenished regularly.<br>• Operate and troubleshoot office equipment, including printers and copiers, with minimal supervision.<br>• Ensure job tickets are accurately completed and manage workflow to meet deadlines.<br>• Conduct quality assurance checks on completed tasks for accuracy and adherence to standards.<br>• Communicate effectively with supervisors and clients to address job-related concerns or updates.<br>• Utilize logs to track office services activities and maintain accurate records.<br>• Lift and transport supplies or equipment weighing up to 50 pounds as part of daily operations.<br>• Follow company policies and procedures while prioritizing tasks to meet organizational needs.<br>• Support other service lines, including hospitality, reception, and audio/visual setups, as required.
<p>Our client in the nonprofit sector is seeking a dependable and detail-oriented Office Clerk to provide administrative support and ensure smooth day-to-day operations of the office. This role is ideal for someone who is organized, customer-service-oriented, and passionate about contributing to a meaningful cause. The Office Clerk will be responsible for handling routine administrative tasks and assisting team members to promote productivity and organizational success.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform general administrative tasks, like answering phone calls, managing emails, and handling correspondence.</li><li>File and organize records, both physical and electronic, ensuring accuracy and confidentiality.</li><li>Assist with data entry and maintain databases to support organizational operations.</li><li>Process incoming and outgoing mail, including sorting, recording, and distribution.</li><li>Support the scheduling of meetings, appointments, and events for staff and leadership.</li><li>Coordinate office supply inventory and manage orders as needed.</li><li>Provide support with photocopying, scanning, and preparing documents.</li><li>Respond to inquiries from visitors, staff, and donors, providing accurate information or directing them to the appropriate person.</li><li>Assist in maintaining a clean and organized office environment.</li><li>Perform other operational or clerical tasks as assigned by managers or supervisors.</li></ul><p><br></p>
We are looking for a meticulous Collections Specialist to join our team on a contract basis in Bellevue, Washington. In this role, you will focus on customer outreach and account reconciliation, ensuring timely resolution of outstanding balances and maintaining strong relationships with clients. This is a high-volume position requiring excellent communication skills and a proactive approach.<br><br>Responsibilities:<br>• Conduct outreach to customers to address overdue accounts and ensure timely payments.<br>• Handle a high volume of communications with accuracy and care.<br>• Reconcile customer accounts, identifying discrepancies and resolving them promptly.<br>• Maintain comprehensive records of customer interactions and payment agreements.<br>• Collaborate with internal teams to streamline collection processes and improve efficiency.<br>• Provide exceptional customer service while addressing payment issues and inquiries.<br>• Monitor and report on collection activities to ensure alignment with company goals.<br>• Work one day per week on-site as required by the organization.<br>• Adhere to the established business casual dress code and maintain a composed demeanor.
<p><strong>Senior Client Associate – Family Office</strong></p><p>A highly respected multi-family office is seeking a <strong>Senior Client Associate</strong> to join its San Francisco-based team. The firm provides ultra-high-net-worth families with a comprehensive suite of services, including investment management, financial planning, lending strategies, and bespoke family office solutions. The culture is collaborative, client-centric, and deeply committed to professional development and innovation.</p><p><br></p><p><strong>Why This Role Stands Out</strong></p><ul><li>Direct engagement with sophisticated families and their advisory teams</li><li>Opportunity to lead client relationships and mentor associate team members</li><li>Exposure to complex wealth strategies and customized planning initiatives</li><li>Flexible vacation policy, sabbatical program, and hybrid work environment</li><li>Competitive compensation and a comprehensive benefits package</li></ul><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for client service across assigned relationships</li><li>Execute client requests with accuracy, efficiency, and discretion</li><li>Collaborate with senior leadership on strategic initiatives and client solutions</li><li>Guide and support associates and analysts on shared client accounts</li><li>Assist clients with estate, tax, and philanthropic planning needs</li><li>Partner with investment teams on portfolio construction and cash deployment</li><li>Maintain strong relationships with clients’ extended professional networks</li></ul><p><strong>Interested in this opportunity?</strong></p><p>Apply today or send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect and explore whether this could be the right next step in your career.</p>
<p><strong>Michelle Espejo with Robert Half Financial Services</strong> is recruiting for a <strong>Client Service Associate </strong>at a <strong>Multi Family Office</strong>. This is a full-time permanent role based in <strong>San Francisco</strong> with a <strong>Hybrid</strong> schedule.</p><p> </p><p><strong>Work with some of the Bay Area's most successful families.</strong> This multi-family office provides investment management, financial planning, lending strategies, and tailored family office services, all while building lasting client relationships that span generations.</p><p> </p><p>You’ll serve as the primary point of contact for assigned relationships, partner with senior leadership on customized strategies, and collaborate across teams to deliver seamless support. This role offers direct exposure to senior management, meaningful career growth, and the chance to make a daily impact.</p><p> </p><p>On top of competitive pay,<strong> 401(k) match, and comprehensive benefits</strong>, you’ll enjoy a hybrid schedule, flexible vacation, and <strong>sabbatical programs</strong> - because balance matters here.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Act as the main contact for UHNW clients, ensuring requests are handled promptly</li><li>Partner with senior leaders on strategies and initiatives</li><li>Build strong client relationships by anticipating needs</li><li>Collaborate with associates and analysts for seamless execution</li><li>Support clients with wealth transfer, philanthropy, and tax-efficient strategies</li><li>Maintain close ties with client teams (executive assistants, chiefs of staff, personal CFOs)</li><li>Partner with investment teams on portfolios and new assets</li><li>Contribute to firm-wide projects and initiatives</li></ul><p><strong>*Contact <u>Michelle Espejo via LinkedIn or email</u> for additional info and immediate consideration. </strong></p>
<p>Robert Half is partnering with a well-established organization in the Quad Cities to add a <strong>Customer Support Lead</strong> to their growing team. This is a great opportunity for a service-focused professional who enjoys helping others, thrives in a collaborative environment, and is looking to expand their career within customer support.</p><p><br></p><p><strong><u>About the Role:</u></strong></p><p>As a Customer Support Lead, you’ll serve as the first point of contact for customers by handling inbound calls and supporting a wide range of needs. You’ll provide accurate information, resolve issues, and deliver outstanding service while identifying opportunities to connect customers with products and services that fit their goals. This role also serves as a go-to resource for teammates, assisting with escalated inquiries and contributing to process improvements that enhance the overall customer experience.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p>• Respond to customer inquiries related to accounts, services, and online platforms.</p><p>• Resolve issues with professionalism and efficiency, focusing on first-contact resolution.</p><p>• Build strong relationships with customers, recommending products or services to support their needs.</p><p>• Accurately document interactions while following company and compliance guidelines.</p><p>• Support team members with escalated or complex issues, acting as a subject matter expert.</p><p>• Participate in training, meetings, and continuous learning opportunities.</p><p>• Contribute ideas for service improvements and more efficient workflows.</p><p><br></p><p><strong><u>Why You’ll Love It Here:</u></strong></p><p>• Supportive, team-focused work environment.</p><p>• Opportunities for career growth and skill development.</p><p><br></p><p>If you’re ready to bring your customer service expertise to a respected organization in the QC and take on a leadership role in a dynamic contact center, we’d love to connect with you.</p>
We are looking for a friendly and detail-oriented Receptionist to join our team in Costa Mesa, California. This is a Contract to permanent position that requires strong organizational skills and the ability to provide excellent customer service in a well-organized office environment. The ideal candidate will serve as the first point of contact for visitors and play a key role in ensuring smooth day-to-day operations.<br><br>Responsibilities:<br>• Greet visitors warmly and ensure they feel welcomed upon arrival.<br>• Answer and manage a multi-line phone system efficiently, directing calls to the appropriate departments.<br>• Maintain and organize office files and records to ensure easy access when needed.<br>• Handle incoming and outgoing deliveries, including validation and documentation.<br>• Schedule and coordinate appointments, ensuring all details are accurately recorded.<br>• Respond to email correspondence promptly and professionally.<br>• Assist with basic data entry tasks to support administrative processes.<br>• Provide parking validations for guests and employees when required.<br>• Collaborate with team members to ensure seamless office operations.
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
We are looking for an experienced and detail-oriented Receptionist to join our team on a contract basis in New York, New York. In this role, you will serve as the first point of contact for clients and visitors, ensuring smooth daily operations and providing exceptional customer service. The ideal candidate will have a proven track record in managing reception tasks, handling multi-line phone systems, and supporting various administrative functions.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and organized environment.<br>• Answer and direct incoming calls using multi-line phone systems.<br>• Coordinate meeting room reservations, including catering and audiovisual setup.<br>• Collaborate with team members to ensure seamless daily operations.<br>• Manage correspondence and distribute incoming mail to appropriate departments.<br>• Support event planning and execution, including conference calls and logistics.<br>• Address unresolved issues promptly and escalate when necessary.<br>• Maintain the reception area and facilities to uphold a clean and organized workspace.<br>• Partner with colleagues to improve processes and client relations.<br>• Provide administrative assistance to various departments as needed.
We are looking for a dedicated Sales Support team member to join our team in Greenville, South Carolina. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to sales operations and grow within the role. The ideal candidate will play a key role in ensuring a seamless experience for customers and supporting the sales team in achieving their goals.<br><br>Responsibilities:<br>• Provide assistance to the sales team by managing order entry and ensuring accuracy in processing.<br>• Handle inbound and outbound sales inquiries with efficiency and professionalism.<br>• Support post-sales activities to maintain customer satisfaction and resolve any issues.<br>• Collaborate with the sales department to coordinate and enhance operational workflows.<br>• Maintain detailed records of sales transactions and customer communications.<br>• Assist in creating and delivering sales reports to track performance metrics.<br>• Respond promptly to customer queries, ensuring a positive experience.<br>• Work closely with other departments to ensure timely delivery of goods and services.<br>• Participate in sales planning and strategy discussions to improve overall results.
<p>We are looking for a skilled Loans Specialist/ Collections Specialist to join our team in Savannah, Georgia. In this Contract to permanent position, you will be responsible for managing various aspects of loan and account collections within the banking industry. This role requires a proactive approach to resolving outstanding accounts while maintaining positive relationships with clients.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and manage overdue commercial and consumer accounts to ensure timely collections.</p><p>• Communicate with borrowers to address payment issues and negotiate repayment plans.</p><p>• Analyze loan histories, including home equity and auto loans, to identify discrepancies and resolve account concerns.</p><p>• Collaborate with internal teams to implement effective collection strategies.</p><p>• Document and update account statuses and actions taken in compliance with company policies.</p><p>• Review billing statements and ensure accuracy in collection processes.</p><p>• Assist in the recovery of delinquent accounts while adhering to regulatory standards.</p><p>• Provide exceptional customer service to maintain strong relationships during the collection process.</p><p>• Stay informed of industry best practices and changes in collection laws.</p><p>• Prepare detailed reports on collection activities and account statuses for management review.</p>
<p><strong>Positions Overview:</strong></p><p>Customer Navigators are responsible for providing exceptional customer service to patients and their families while on-site and over the phone at the Hospital and Clinics. They provide customers, patients (and their families and visitors) with a personal connection to the hospital by offering amenities and assistance. Customer Navigator responsibilities may include, but are not limited to, scheduling and managing appointments, asking questions and gaining access to services and organizations, greeting patients, navigation assistance, responding to patient complaints, providing guidance to five (5) or more volunteers, and providing assistance to families.</p>
We are looking for a detail-oriented and personable Front Desk Coordinator to join our team in Maitland, Florida. In this Contract-to-Permanent position, you will play a key role in creating a welcoming environment for clients and visitors while managing essential front desk operations. The ideal candidate will possess strong communication skills, organizational abilities, and a commitment to excellent customer service.<br><br>Responsibilities:<br>• Greet visitors and clients with a friendly and detail-oriented demeanor, ensuring a positive first impression.<br>• Answer incoming calls using a multi-line phone system, directing calls to the appropriate departments or personnel.<br>• Manage email communications efficiently, responding to inquiries and relaying messages promptly.<br>• Schedule and coordinate appointments, meetings, and other events as needed.<br>• Maintain a clean and organized reception area, ensuring it is presentable at all times.<br>• Provide accurate information to clients and visitors regarding services and procedures.<br>• Assist with administrative tasks such as filing, data entry, and document preparation.<br>• Handle incoming and outgoing mail and packages, ensuring timely distribution.<br>• Monitor and manage office supplies, placing orders as necessary to maintain inventory.<br>• Work every other Saturday as required, providing consistent front desk coverage.
We are looking for an experienced Accounts Receivable/Collections Specialist to join our team in Cincinnati, Ohio. This role is essential in ensuring the accuracy and timeliness of collections processes while maintaining strong relationships with customers. The ideal candidate will bring a proactive approach to managing accounts and resolving payment issues efficiently.<br><br>Responsibilities:<br>• Monitor accounts to identify overdue payments and take appropriate action to ensure timely collection.<br>• Receive and accurately post payments to customer accounts while maintaining detailed records.<br>• Conduct in-depth analysis of payment histories and outstanding debts to support collection strategies.<br>• Communicate professionally with customers to address billing concerns and resolve credit issues.<br>• Generate and distribute customer account statements monthly or as requested.<br>• Maintain organized records of account statuses and the progress of collection efforts.<br>• Prepare and present detailed reports on collection activities, including weekly accounts receivable reviews.<br>• Perform daily accounting tasks such as accounts receivable collections, cash applications, and reconciliations.<br>• Lead the collection process, including bank deposit reconciliations and wire transfer preparations.<br>• Collaborate with administrative teams across locations to address and resolve payment issues effectively.
<p>We are looking for a dedicated Sales Support Administrator to manage and grow relationships with key clients in the food manufacturing industry. Based near Rosemont, IL this role involves working closely with customers across the foodservice and retail sectors to ensure satisfaction and drive revenue growth. If you have a strong background in customer service and supply chain management, we encourage you to apply. This position is 100% on-site. This position requires travel to client, tradeshows and conferences.</p><p><br></p><p>Responsibilities:</p><p>• Oversee a portfolio of national accounts, ensuring client needs are met and relationships are strengthened.</p><p>• Build and nurture strong partnerships with customers in both foodservice and retail markets.</p><p>• Identify opportunities for growth within accounts and negotiate favorable terms to increase revenue.</p><p>• Analyze market trends and commodity prices to guide strategic pricing and contract decisions.</p><p>• Collaborate with internal teams to ensure smooth supply chain operations and resolve any logistical challenges.</p><p>• Address customer inquiries promptly through email and phone, providing effective solutions and support.</p><p>• Maintain accurate records of customer contracts, quotes, and invoices to ensure seamless account management.</p><p>• Lead regular meetings with clients to discuss performance metrics and address any concerns.</p><p>• Proactively implement strategies to enhance customer retention and satisfaction.</p>
Our client is searching for a skilled and success driven Customer Experience Associate to create exceptional interactions with customers and ensure satisfaction across every touchpoint. As the face of the company, you will be responsible for handling inquiries, resolving issues, and delivering a seamless and personalized customer experience. With a customer-first mindset and an aptitude for problem-solving, the ideal candidate will represent the brand professionally while supporting the organization’s strategic goals of enhancing customer satisfaction and loyalty. <br> Key Responsibilities: Provide professional and courteous assistance to customers via phone, email, live chat, and other communication channels. Respond promptly to customer inquiries, escalating issues to the appropriate departments when necessary. Act as a liaison between customers and internal teams to resolve service issues or address concerns. Monitor and track customer interactions through CRM software to ensure resolution and follow-up. Gather customer feedback and communicate insights to team leadership for service improvement initiatives. Collaborate with other departments, including sales and technical support, to enhance the customer experience. Maintain a comprehensive understanding of company products, services, and policies to provide accurate information to customers. Identify opportunities to exceed customer expectations and create lasting positive impressions. Uphold company standards for friendly and professional customer service in every interaction.
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>We are looking for a detail-oriented and friendly <strong>Receptionist </strong>to join our client's team on a contract basis in Cedar Rapids, Iowa. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. If you have strong organizational skills and enjoy working in a dynamic environment, we invite you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li> Greet and welcome visitors, providing assistance and directing them to the appropriate person or department.</li><li>Manage a multi-line phone system, answering and transferring calls efficiently and courteously.</li><li> Handle inbound calls, addressing inquiries and providing accurate information as needed.</li><li>Maintain a clean and organized reception area to create a positive impression for guests.</li><li>Schedule and coordinate appointments while managing calendars for staff members.</li><li>Assist with administrative tasks such as data entry and sorting mail.</li><li>Ensure all messages and communications are relayed promptly and accurately.</li><li>Monitor and manage office supply inventory, placing orders as needed.</li><li>Collaborate with other departments to support daily office operations.</li><li>Uphold a high level of confidentiality in handling sensitive information.</li></ul>
We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this role, you will provide outstanding customer support by handling inbound inquiries, scheduling service appointments, and maintaining accurate records. This is a Contract-to-permanent position, offering an excellent opportunity to grow your career in a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Address incoming customer calls regarding service, maintenance, and repair inquiries.<br>• Schedule service appointments and coordinate the dispatch of technicians to ensure timely resolutions.<br>• Provide reassurance and effective solutions to customers while maintaining a positive experience.<br>• Create and update customer accounts in internal systems with precision and attention to detail.<br>• Manage and organize account information using spreadsheets and administrative tools.<br>• Conduct follow-up activities to ensure customer concerns are fully addressed.<br>• Maintain detailed records of service requests, appointments, and customer interactions.<br>• Assist in general administrative duties to support the team’s operations.
We are looking for a dedicated Customer Support Specialist to join our team in Los Angeles, California. In this role, you will be the primary point of contact for customers, ensuring their inquiries and concerns are addressed promptly and professionally. You will collaborate closely with internal departments to deliver exceptional service, maintain accurate documentation, and contribute to the overall success of our operations.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding product details, order placements, shipping updates, and repair services.<br>• Address and resolve customer complaints or issues with efficiency and professionalism.<br>• Maintain detailed records of customer interactions and ensure timely follow-ups as necessary.<br>• Partner with internal teams such as Sales, Production, and Shipping to effectively manage complex customer concerns.<br>• Handle sales orders for customer purchases and inventory items, ensuring accuracy and timeliness.<br>• Prepare sales orders and job envelopes, and organize daily shipments to meet operational deadlines.<br>• Collaborate with the owner to design new styles and contribute ideas for innovative products.<br>• Create invoices for completed custom orders, repairs, and wholesale shipments, ensuring accuracy in pricing and materials used.<br>• Verify all documentation, including certificates, appraisals, and photos, is included with final invoices or shipments.<br>• Conduct quality checks to confirm the accuracy of labor charges, gemstones, and metals used in customer orders.
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
