Job Summary:<br>We are seeking a skilled and customer-focused Level 2 Help Desk Technician to provide advanced technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will have strong troubleshooting abilities, a solid understanding of IT infrastructure, and the ability to resolve complex technical issues escalated from Level 1 support.<br><br>Key Responsibilities:<br>Respond to and resolve escalated technical support tickets in a timely and detail oriented manner.<br><br>Troubleshoot and resolve issues related to hardware, software, networking, printers, and mobile devices.<br><br>Assist in system installations, upgrades, and configuration of end-user environments.<br><br>Provide remote and on-site support as needed.<br><br>Escalate unresolved issues to Level 3 support or other appropriate teams.<br><br>Document issues, solutions, and processes in the ticketing system (e.g., ServiceNow, Jira, etc.).<br><br>Collaborate with Level 1 support to train and guide them on handling recurring or known issues.<br><br>Participate in deploying and maintaining desktop and laptop systems, including OS imaging and patch management.<br><br>Maintain user accounts, permissions, and access rights in Active Directory and other systems.<br><br>Ensure compliance with IT policies, security standards, and procedures.<br><br>Requirements:<br>Education & Experience:<br>Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).<br><br>2–4 years of experience in a help desk or technical support role, preferably in an L2 capacity.<br><br>Technical Skills:<br>Proficiency in Windows and macOS operating systems.<br><br>Experience with Microsoft 365, Active Directory, and Exchange.<br><br>Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).<br><br>Knowledge of ITSM tools (e.g., ServiceNow, Jira, Zendesk).<br><br>Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).<br><br>Basic scripting knowledge (e.g., PowerShell) is a plus.<br><br>Soft Skills:<br>Strong problem-solving and analytical skills.<br><br>Excellent communication and interpersonal abilities.<br><br>Ability to work independently and in a team environment.<br><br>Strong organizational and documentation skills.<br><br>Customer-first mindset with a commitment to quality service.<br><br>Preferred Certifications (not required):<br>CompTIA A+, Network+, or Security+<br><br>Microsoft Certified: Modern Desktop Administrator Associate<br><br>ITIL Foundation
<p><strong>Data Analyst I </strong></p><p><strong>Bellevue, WA </strong></p><p><strong>Contract: 5 months</strong></p><p><br></p><p>We are looking for an eager Data Analyst to join our team in Bellevue, WA. </p><p><br></p><p><strong>This position entails: </strong></p><p>* Perform map analysis for bidding strategy. Involves understand of data, running python scripts, and creating summary</p><p>statistics</p><p>* Analysis on locations bid and won including any competitive bid insights</p><p>* Ability to perform analysis on location, geospatial data often combining with reference tables.</p><p>* Create dashboard / visualization for BEAD locations statistics.</p><p>* Generate specification files using automation scripts to input data based on state required formatting.</p>
<p>Primary Responsibilities</p><ul><li>Manage incoming support calls in accordance with established service levels and best practices.</li><li>Utilize and contribute to the internal knowledge base (SharePoint) for consistent issue resolution.</li><li>Regularly update training materials and documentation to reflect new knowledge and procedures.</li><li>Review and implement new processes; ensure Service Desk staff are trained accordingly.</li><li>Strive to meet key performance metrics:</li><li>First Call Resolution: 80% or higher</li><li>Average Wait Time: Under 20 seconds</li><li>Average Call Duration: 10 minutes or less</li><li>Collaborate with the Desktop Services team to manage corporate desktops following IS best practices.</li><li>Participate in the research, testing, and deployment of operating system and application patches.</li><li>Support and maintain PC hardware, software, printers, copiers, and projectors.</li><li>Provide support for mobile devices, including iPhones, Android devices, hotspots, and iPads.</li><li>Deliver first-level support for desktop systems and applications.</li><li>Monitor and act on dispatched Service Desk tickets.</li><li>Escalate unresolved issues to the Supervisor per established procedures and timelines.</li><li>Communicate effectively with users, ensuring timely and professional responses.</li><li>Use strong interpersonal skills to extract technical details from non-technical users.</li></ul><p>Additional Responsibilities</p><ul><li>Assist with special projects and initiatives as assigned.</li><li>Provide backup support for other IT functions as needed.</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.<br><br>Responsibilities:<br>• Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.<br>• Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.<br>• Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.<br>• Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.<br>• Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.<br>• Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.<br>• Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy.<br>• Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.<br>• Support the IT team in ongoing projects, including SharePoint migration, as needed.<br>• Work onsite to provide direct assistance and foster strong user relationships.
<p>We are seeking a Data Entry Clerk to join our team based in Dulles, Virginia. This role involves high-volume data entry, requiring a high level of attention to detail and accuracy. In this role, you will be tasked with accurately entering data, managing customer records, and handling customer queries. You will be working Monday to Friday 6:30 AM to 3:30 PM.</p><p>Responsibilities:</p><p> </p><p> • Accurately inputting data from various sources into the client’s database systems</p><p> • Ensuring the accuracy and efficiency of data entry processes</p><p> • Addressing customer inquiries in a timely and detail-oriented manner</p><p> • Monitoring customer accounts and taking necessary actions</p><p> • Provide customer service through email correspondence when needed</p><p>• Organize files and customer records in a systematic manner</p><p>• Collaborate with other team members, including three full-time analysts, on a large-scale project</p><p>• Ensure the security and confidentiality of sensitive information. </p><p>• Following detailed instructions to ensure data entry accuracy</p><p> • Participating in training sessions to ensure user-friendly data entry</p><p> • Ensuring attention to detail in all data entry tasks.</p>
<p>The Portfolio Analyst will work closely with the Managing Director of Operations, Wealth Managers, Operations Associates, Investment Associates, technology service providers, and custodians, to provide support to Wealth Managers, clients, and COIs, and assist in the overall efforts to ensure efficient operational procedures and exceptional support for Wealth Managers and clients.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><p><br></p><p> Provide high level of support to Wealth Managers, ensuring clients receive superior service and timely/accurate information, which may include (but is not limited to) the following activities:</p><ul><li>Prepare client account paperwork</li><li>Coordinate alternative investment subscription/redemption requests</li><li>Process money movements (checks, journals, wires, account transfers, etc.)</li><li>Process quarterly estimated tax payments, annual RMDs and gifting securities</li><li>Prepare materials for client review meetings</li><li>Prepare tax packets for CPAs</li><li>Administer client files</li><li>Support quarterly performance reporting process</li><li>Support daily trade blotter process</li><li>Monitor incoming communications for necessary actions (capital calls, custodian alerts, etc.)</li><li>Deposit client funds and maintain checks and securities receipt log</li><li>Provide back up support in absence of other associates</li><li>Support various audits and projects as necessary</li></ul><p><br></p>
<p>We are seeking a <strong>Tier 2 Help Desk Analyst</strong> to join our growing IT support team. In this role, you’ll be the escalation point for Tier 1 technicians, providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This is an excellent opportunity for someone looking to deepen their IT expertise and grow into systems or network administration.</p><p>Key Responsibilities</p><ul><li>Act as the primary point of escalation for Tier 1 support issues, ensuring timely resolution.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Active Directory, Microsoft 365, VPN, and basic networking.</li><li>Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and clear documentation.</li><li>Support end-users with software installations, hardware setups, and system configurations.</li><li>Perform account management tasks including password resets, permissions, and group policy troubleshooting.</li><li>Collaborate with Tier 3/Infrastructure teams to escalate complex issues and contribute to root cause analysis.</li><li>Create and maintain technical documentation, knowledge base articles, and user guides.</li></ul><p><br></p>
<p>I am looking for a Help Desk professional with great customer service skills. This role you will serve as the first line of contact for clients, handling technical issues across a wide range of environments. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a customer-first mindset, with the ability to manage multiple client needs in a fast-paced MSP setting. If you are interested, please reach out to Michelle Besler at 612-429-6736. </p><p><br></p><p>Position Responsibilities:</p><p>• Take initial telephone inquiries and troubleshoot hardware, software, or network problems</p><p>• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly</p><p>• Document all customer interaction with high attention to detail and accuracy</p><p>• Update all tickets according to Service Level Agreements (SLA)</p><p>• Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management</p><p>• Recognize and escalate more difficult problems</p><p>• Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements</p><p>• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy</p><p>• Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities.</p><p>• Maintain professional, quality interactions with customers at all times</p><p>• Work as an effective team member with the team, partners and internal staff</p><p>• Other duties as assigned</p><p><br></p><p>What You Bring:</p><p>• Experience in a technical support or customer service role preferred</p><p>• Bachelor’s degree, technical degree or certifications preferred</p><p>• Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies</p><p>• Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware</p><p>• Energetic, self-starting mentality with value placed on integrity</p><p>• Ability to work as an effective team member with the team, partners and internal staff</p><p>• Strong English communication skills, both written and verbal</p><p>• Ability and desire to learn new technologies as mutually defined</p><p>• Ability to prioritize multiple tasks, anticipate situations, and take quick action</p><p>• Typing speed of 40 words per minute or faster</p><p><br></p><p>Physical Demands:</p><p>• This position requires sitting at a computer for extended periods of time and some light lifting as needed</p><p><br></p><p>Work Environment:</p><p>• While performing the duties of this position, the employee will be required to work in a standard office setting</p>
<p>We are offering an exciting opportunity for a Benefits Analyst in ENGLEWOOD, Colorado, United States. As a part of our team, you will be working in the financial services industry, utilizing your skills in a diverse set of roles including processing claims, maintaining customer records, and resolving inquiries.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Manages and maintains assigned book of business. Has a good understanding of relevant compliance regulations and stays up to date on changes and new legislation. Works within the guidelines, ensures compliance.</li><li>Develop and maintain key relationships critical to the sales process and negotiate with carrier contacts to seek competitive options for clients.</li><li>Coordinates with account team to understand client’s strategy, and to define roles and responsibilities including deadlines.</li><li>Prepares requests for proposals (RFP’s) for all submissions to market. Responds to all carrier and client requests.</li><li>Responsible for ensuring timely target renewal delivery. Collaborates with insurance carriers and vendors to obtain preliminary and/or firm renewals.</li><li>Analyze current benefits, evaluating coverage, effectiveness, cost, plan utilization and trends.</li><li>Analyze all marketing and plan option responses, evaluates for accuracy and completeness, and requests clarifications and revisions, as needed. Develops plan options to best meet client’s strategy.</li><li>Presents all final results to account team. Determines content and structure of renewal presentation and identifies what to include (i.e; marketing results, utilization review, contribution strategy, benchmarking, financial reporting, etc.). Prepares renewal presentation.</li><li>Gather, review and validate all information related to assigned clients for renewal analysis and marketing purposes to include cost and contract terms</li><li>Provide analysis of benchmarking, contributions, data analytics, network disruption, as applicable</li><li>Applies underwriting as needed for trend analysis, high-cost claim analysis, contribution strategy, etc.</li><li>Monitor administrative costs of benefit plans and programs. Recommend cost containment strategies, including alternative methods for administration and funding.</li><li>Work with internal team regarding negotiations with carriers</li><li>Manage outsourcing of vendors and ensure reporting and other service needs are met</li><li>Build custom financial/utilization reports as needed and update monthly or as needed. Provide written and oral summary of findings.</li><li>Stays abreast of market competitiveness, carrier products and services, rate trends as well as State and Federal laws and regulations.</li><li>Supports data audits.</li><li>Updates financial summary and benefit highlight comparisons with all final renewal negotiation results</li><li>Complies with agency management system CRM standards. Saves and documents work product.</li><li>Will work primarily with medium to large clients who are fully insured and self-funded. Will also assist with the small group book of business on an as needed basis.</li></ul>
<p>We are looking for a Help Desk Technician 1 to join our team in Paradise, Pennsylvania. This Contract-to-permanent position offers an excellent opportunity to provide technical support and assist users with troubleshooting hardware, software, and network issues. The ideal candidate will have a customer-focused approach, strong problem-solving skills, and a willingness to collaborate with team members to enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and troubleshoot basic hardware, software, and network connectivity issues to ensure timely resolution.</p><p>• Document user issues and resolutions in the help desk ticketing system to maintain accurate records.</p><p>• Escalate complex technical problems to higher-level support teams when necessary.</p><p>• Set up, install, and configure computer systems, peripherals, and software for end users.</p><p>• Offer training and guidance to users on software applications and tools.</p><p>• Create and maintain a knowledge base of common technical issues and solutions for reference.</p><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
We are looking for a skilled Desktop Support Analyst to join our team in Neenah, Wisconsin. In this long-term contract position, you will play a critical role in providing exceptional technical support and ensuring smooth operations for end-users. If you have a strong background in desktop support and a customer-focused approach, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver responsive and detail-oriented customer service while addressing technical issues and resolving end-user concerns.<br>• Configure and deploy new laptops, including imaging and setup, ensuring compatibility with Windows 11.<br>• Manage and resolve support tickets using Fresh Service or similar ticketing systems.<br>• Perform password resets and troubleshoot login-related issues efficiently.<br>• Install, organize, and maintain cabling to ensure a clean and presentable workspace for users.<br>• Assist with troubleshooting desktop hardware and software issues, including Microsoft Office Suite and Teams.<br>• Support Active Directory tasks, including account management and updates.<br>• Collaborate with team members to ensure timely resolution of technical problems and system updates.<br>• Conduct basic troubleshooting for Intune and other Microsoft technologies as needed.<br>• Provide training and guidance to users on system functionalities and best practices.
We are looking for a skilled Senior Help Desk Analyst to join our team in Cherry Hill, New Jersey. This position is an excellent opportunity for a proactive and detail-oriented individual with strong technical expertise to provide exceptional support and resolve IT-related issues efficiently. If you have a passion for problem-solving and assisting end-users, we encourage you to apply. This will be hourly for the first 4 weeks and then convert to a Direct hire/ permanent placement position. <br> Responsibilities: • Provide first-level technical support to end-users by resolving hardware, software, and network issues. • Manage and troubleshoot Azure Active Directory accounts, including password resets and user permissions. • Diagnose and resolve issues related to Windows 10/11 and other Microsoft applications. • Handle service desk tickets promptly, ensuring accurate documentation and resolution. • Collaborate with other IT team members to address complex problems and escalate when necessary. • Offer guidance to users on basic troubleshooting techniques and IT best practices. • Maintain comprehensive records of incidents and solutions for future reference. • Ensure all support activities align with company standards and procedures. • Test and verify system functionality after implementing fixes or updates.
We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
IT Helpdesk Technician<br><br>Position Overview:<br>We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued.<br><br>Key Responsibilities:<br><br>Provide first-level technical support to end-users via phone, email, and in-person interactions.<br>Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary.<br>Install, configure, and maintain computer systems, software, printers, and other peripherals.<br>Assist users with password resets, software navigation, and general technology-related inquiries.<br>Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system.<br>Perform regular system updates, patches, and backups as directed by the IT team.<br>Educate end-users on best practices for hardware and software usage to minimize recurring issues.<br>Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base.<br>Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency.<br>Qualifications:<br><br>Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).<br>Previous experience in an IT support or helpdesk role preferred.<br>Strong knowledge of Windows and MacOS operating systems.<br>Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals.<br>Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs.<br>Proficiency in Microsoft Office 365 and common business software.<br>Exceptional communication and interpersonal skills with a customer-oriented mindset.<br>Ability to work both independently and collaboratively in a fast-paced environment.<br>Strong organizational skills with attention to detail and the ability to prioritize tasks.<br>Additional Requirements:<br><br>Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades.<br>Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.<br>This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization’s day-to-day operations.
Desktop Support Analyst (Long-Term Contract) Location: Lexington, Ohio We’re seeking a knowledgeable and customer-focused Desktop Support Analyst to join our team in Lexington, OH. This long-term contract position offers the opportunity to support a large-scale, Microsoft-based IT environment within a dynamic manufacturing setting. The ideal candidate will be experienced in both onsite and remote support and enjoy working in a fast-paced, team-oriented atmosphere. Key Responsibilities: Troubleshoot and resolve issues involving workstations, hardware, software, and peripheral equipment. Provide Tier 1–3 support for Microsoft technologies, including Windows OS, Active Directory, and Microsoft Office 365. Set up, configure, and maintain desktop and peripheral devices, including system imaging and scanner management. Deliver detail oriented, responsive support to a diverse user base, ensuring a high level of customer satisfaction. Document technical procedures, troubleshooting steps, and system configurations to support efficient operations. Assist with onsite deskside support and contribute to technical projects as needed. Support a large user base (approx. 4,600 employees) across multiple sites. Assist with the administration of backup solutions and configuration management systems. Provide basic support for Apple devices and user guidance when necessary.
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are looking for an Accounting Analyst. In this role, you will play a crucial part in ensuring the accuracy of billing processes by handling vessel documents and contracts with precision. This position requires strong analytical skills, attention to detail, and proficiency in advanced Excel functions to manage invoicing and resolve discrepancies effectively.</p><p><br></p><p>Responsibilities:</p><p>• Review and verify vessel documentation and contracts to ensure billing accuracy.</p><p>• Input and upload data into systems for invoicing purposes while maintaining a high level of precision.</p><p>• Investigate and resolve discrepancies or missing information in billing records.</p><p>• Collaborate with internal teams to streamline accounts receivable processes.</p><p>• Utilize advanced Excel functions to analyze and organize financial data.</p><p>• Maintain and update records using tools such as QuickBooks and SharePoint.</p><p>• Monitor billing procedures to ensure compliance with company policies.</p><p>• Prepare and manage bills of lading and other shipping-related documents.</p><p>• Communicate effectively with stakeholders to address billing inquiries and issues.</p><p>• Adapt to evolving tasks and priorities in a fast-paced environment.</p>
<p>Position Summary</p><p>We are seeking a Help Desk Analyst to provide technical support to end users, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.</p><p>Key Responsibilities</p><ul><li>Respond to Tier 1 and Tier 2 support requests via phone, email, and ticketing system.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Manage user accounts, password resets, and access permissions.</li><li>Document issues, solutions, and escalation steps.</li><li>Train users on basic IT practices and applications.</li></ul><p><br></p>
