<p><strong>CONTROLLER - Family-owned Manufacturer just South of Atlanta</strong></p><p><br></p><p>We are looking for an experienced <strong>Controller </strong>to oversee and optimize our financial operations in Fairburn, Georgia. This role requires a strategic leader who can ensure efficient cash management, financial reporting, and contract administration while maintaining compliance with statutory regulations. The ideal candidate will bring expertise in accounting processes and a proactive approach to supporting organizational goals.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee all accounting, finance, and treasury operations, including general ledger, AP/AR, payroll, monthly close, and financial reporting.</li><li>Lead budgeting, forecasting, cash flow management, and variance analysis.</li><li>Maintain and continuously strengthen internal controls, ensuring compliance with GAAP and all regulatory standards.</li><li>Prepare monthly, quarterly, and annual financial statements and present results to ownership/leadership.</li><li>Analyze financial performance, develop actionable insights, and make recommendations for business improvements and cost control.</li><li>Manage relationships with external partners, including banks, auditors, and tax advisors.</li><li>Supervise and mentor a small team (or oversee outsourced functions, as needed).</li><li>Participate in strategic planning, capital investment analysis, and major business initiatives.</li><li>Oversee and optimize the use of accounting/ERP software.</li><li>Support operational teams with inventory accounting, job costing, and margin analysis.</li></ul><p><br></p>
<p>Roseann Mabry from Robert Half is working once again with a client to grow their company! I am placing a <u>MASTER SCHEDULER </u>on a direct hire basis. The full time position as <u>MASTER SCHEDULER</u> is a key position for the manufacturing facility to hit production forecasts, oversee inventory levels, and collaborate with multiple departments within the company to align priorities and plan for the future of production domestic and internationally. The <u>MASTER SCHEDULER </u>will be degreed, had worked in supply chain, been a Master Scheduler or in a senior level planning role. APICS, CPIM or CSCP certification is preferred. If you are a numbers Nerd, love analytics and working puzzles this is the position for you! Advanced Excel, Netsuite, Smartsheets or Tableau are softwares that will help you get the job done. This position will have 2 direct reports and report to the Director of Supply Chain. This position can work <u>REMOTE</u> one day a week. The fast paced position for a <u>MASTER SCHEDULER</u> will pay up to 95K annually. Send your resume directly to Roseann Mabry at Robert Half. Look me up on Linked In! </p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain production schedules to meet forecast demands and ensure timely delivery of manufactured products.</p><p>• Monitor inventory levels and implement strategies to optimize stock, prevent shortages, and maintain adequate supply.</p><p>• Collaborate with various departments to align operational priorities and improve overall efficiency.</p><p>• Lead efforts in supply chain planning and strategy, ensuring seamless integration across global operations.</p><p>• Utilize analytical tools such as NetSuite, Excel, and Tableau to generate reports and enhance data-driven decision-making.</p><p>• Supervise a team of two direct reports and provide mentorship to enhance their performance and growth.</p><p>• Implement and oversee lean manufacturing practices to streamline operations and reduce waste.</p><p>• Conduct inventory analysis and forecasting to support production planning and business objectives.</p><p>• Drive continuous improvement initiatives to enhance manufacturing processes and operational methodologies.</p><p>• Ensure compliance with industry standards, certifications, and best practices within the supply chain and production processes.</p>
<p>Our client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global user base. The role oversees incident management, service requests, and user support to ensure high customer satisfaction and operational efficiency. You’ll work with technology, security, and business teams to resolve escalations, track performance metrics, and implement process improvements. This position is responsible for supervising service desk staff, managing support tools, and fostering a culture of accountability and continuous improvement.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Planning and Execution</p><ul><li>Oversee the daily operations of the service desk, driving timely resolution of incidents and service requests.</li><li>Establish and manage problem management to identify, analyze, and resolve the root causes of recurring or significant incidents.</li><li>Develop and maintain service desk procedures, knowledge bases, and escalation protocols aligned with operational standards.</li><li>Monitor service performance metrics and implement strategies to improve response times, resolution rates, and user satisfaction.</li><li>Collaborate with Technology leadership to align service desk operations with broader IT strategies and initiatives.</li></ul><p>Team Supervision and Collaboration</p><ul><li>Lead and mentor a team of service desk analysts and support specialists, fostering a culture of responsiveness, accountability, and continuous learning.</li><li>Establish clear team roles, responsibilities, and performance standards to promote consistent service delivery across time zones and business units.</li><li>Partner with Functional Teams to align service desk support with evolving business priorities and technology strategies.</li><li>Manage and escalate incidents, implement preventative measures, and support compliance requirements.</li></ul><p>Operational Management and Delivery</p><ul><li>Manage service desk tools and platforms, including ticketing systems, remote support tools, and knowledge management systems.</li><li>Support user onboarding and offboarding (e.g., hardware provisioning).</li><li>Maintain up-to-date, accurate, and easily accessible service desk documentation to facilitate efficient issue resolution and promote knowledge sharing.</li><li>Provide regular reporting on service desk performance, trends, and improvement opportunities to company leadership.</li></ul><p>Process Optimization and Innovation</p><ul><li>Identify opportunities to automate and streamline support workflows, improving efficiency and scalability across the organization’s platforms.</li><li>Stay informed about ITSM best practices, tools, and trends to enhance service desk operations and user experience.</li><li>Lead initiatives to improve first-call resolution rates, reduce ticket volumes, and enhance self-service capabilities.</li><li>Gather feedback from users and stakeholders to refine support processes and align service delivery with strategic objectives.</li></ul>
<p>A growing company in San Diego is seeking a polished and resourceful <strong>Executive Assistant</strong> to support the C-Suite. This individual will handle confidential information, manage complex scheduling, and act as an extension of leadership in a professional setting.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage executive calendars, coordinate travel, and handle meeting logistics</li><li>Prepare presentations, reports, and correspondence on behalf of leadership</li><li>Serve as a liaison between executives, internal staff, and external partners</li><li>Assist with meeting follow-ups, action items, and strategic coordination</li><li>Support event planning, board materials, and special projects as needed</li></ul>
<p>We are currently looking for a qualified Executive Assistant to assist our clients’ frequent needs in the local area. In this position, you would be given various responsibilities that encompass managing and maintaining executive schedules, which include making travel plans, conference arrangements, setting appointments, and making changes when needed. Other duties will have you overseeing office management to guarantee that operations run smoothly and efficiently. You will also draft memos, letters, and other types of documents on behalf of senior management. The role includes planning and coordinating events, both internal and external. Amid all these tasks, it is crucial to handle all confidential information and data with utmost discretion. </p><p>The ideal candidate should possess a bachelor’s degree, with proven experience in an Executive Assistant, Personal Assistant, or similar role. Excellent written and verbal communication skills, superb multitasking capabilities, efficient time management, decision-making ability and sharp attention to detail are required traits. Proficiency skills in Microsoft Office Suite (Word, PowerPoint, and Excel), email scheduling tools, and team management software are vital to succeeding in this role. </p>
<p>We are looking for a highly organized and detail oriented Executive Assistant to support our client's senior leadership in Hartford, Connecticut. This contract position requires someone who excels in managing schedules, coordinating travel arrangements, and handling documentation with precision. The ideal candidate will represent the office with a high degree of attention to detail and be adept at multitasking in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage complex calendars and schedules, ensuring all appointments and meetings are efficiently organized.</p><p>• Coordinate domestic and international travel arrangements, including booking flights, accommodations, and transportation.</p><p>• Prepare and review documentation such as contracts, invoices, and meeting materials to ensure accuracy and completeness.</p><p>• Represent the executive's office with attention to detail in all interactions, including outreach and follow-ups.</p><p>• Monitor and prioritize incoming communications, responding or redirecting them as necessary.</p><p>• Facilitate executive meetings by preparing agendas, taking minutes, and ensuring follow-up actions are completed.</p><p>• Ensure the executive is informed and prepared for all engagements, cutting meetings short when needed to maintain the schedule.</p><p>• Maintain an organized system for documentation, ensuring easy access to important materials and records.</p><p>• Collaborate with internal and external stakeholders to support the executive's priorities and initiatives.</p><p>• Provide opportunities for growth by taking on additional tasks and responsibilities as needed.</p>
<p>We are seeking a polished and proactive Executive Assistant to support the CEO of a leading architecture firm specializing in high-end projects. The ideal candidate will possess outstanding organizational, communication, and problem-solving skills, with experience providing executive-level support in a fast-paced, creative professional environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage complex calendars, coordinate meetings, and schedule domestic and international travel for the CEO.</li><li>Serve as a liaison between the CEO, clients, vendors, staff, and external partners, maintaining professionalism and confidentiality at all times.</li><li>Prepare and edit reports, presentations, and correspondence, often related to client proposals, project timelines, and firm initiatives.</li><li>Organize high-profile events, client meetings, and presentations, including on-site coordination when required.</li><li>Support the CEO in executing firm-wide initiatives, communicating priorities, and ensuring timely follow-up on action items.</li><li>Handle confidential documents and sensitive information with discretion.</li><li>Assist in workflow automation, CRM updates, and process improvements as applicable.</li><li>Prepare expense reports, manage invoices, and help facilitate project billing and financial documentation.</li><li>Monitor and respond to emails and calls on behalf of the CEO, prioritizing and redirecting communication as needed.</li><li>Conduct research and compile briefing materials for meetings, presentations, and client engagements.</li></ul><p><br></p>
<p>80,000 - 85,000</p><p><br></p><p>Benefits:</p><ul><li>paid time off</li><li>health insurance</li></ul><p><br></p><p>Key Responsibilities:</p><ul><li>Oversee daily office operations, ensuring a well-organized and efficient work environment</li><li>Manage accounts payable/receivable, payroll, and expense tracking using QuickBooks</li><li>Support budgeting and financial reporting processes</li><li>Coordinate meetings, travel arrangements, and internal communications</li><li>Maintain office inventory and vendor relationships</li><li>Assist with onboarding new employees and maintaining HR records</li><li>Serve as a point of contact for internal staff and external clients</li></ul><p><br></p>
<p>On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company in Schaumburg, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction.</p><p><br></p><p>7:30am-4:00pm</p><p>Compensation: $80k-$100k + 0%-20% of the base salary based on performance </p><p>3 days in office 2 days WFH </p><p>Medical, Dental, Vision, 401k </p><p>15 Days PTO</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships</p><p>• Monitor and manage customer credit in collaboration </p><p>• Supervise customs declarations and clearance processes</p><p>• Lead and manage the assigned product team</p><p>• Review sales contracts and purchase orders</p><p>• Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork.</p><p>• Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms.</p><p>• Identify and recommend improvements to operational procedures </p>
<p>Our company is seeking a proactive and organized Facilities Coordinator to support our growing start-up team by ensuring a safe, efficient, and engaging workspace. The ideal candidate will manage daily office operations, vendor relationships, and facility maintenance to create an environment where our employees can thrive.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee daily office operations including space planning, equipment setup, and supply management.</li><li>Coordinate facilities requests and resolve issues related to HVAC, lighting, office repairs, and IT infrastructure.</li><li>Manage relationships with building management, maintenance vendors, and service providers.</li><li>Support health, safety and environmental compliance procedures in the office.</li><li>Organize employee workspaces, meeting rooms, and common areas to promote productivity and collaboration.</li><li>Assist with office moves, renovations, and workstation setups as needed.</li><li>Track facilities expenses and support budgeting for supplies and improvements.</li><li>Help implement sustainability initiatives and promote eco-friendly office practices.</li><li>Respond promptly to employee requests related to facilities, equipment, and amenities.</li><li>Maintain accurate records for office keys, security badges, and building access.</li></ul><p><br></p>
To provide overall logistical support for all conferences and meetings, including the biannual leadership conference and boules produced. Coordinates and/or assist all planning aspects of conferences, meetings and events including pre-planning, onsite execution and post event wrap-up within guidance provided by Assistant Director of Conferences & Meeting Planning. Manages a master calendar and project timelines related to all meetings Assists with Departmental critical deadlines and deliverables schedule. Discretion and the ability to maintain confidentiality with sensitive information. Maintains AMEX log and receipts via Concur Expense System. Post meeting invoice review and reconciliation. Disseminates meeting/conferences notifications. Prepares Meeting Announcements. Monitoring of Meeting Planning Inbox Coordinates housing, audio-visual, food & beverage and transportation requirements for assigned meetings. Provides on-site staff support for assigned meetings.<br><br>Required Skills: Excellent verbal and written communication skills. Ability to manage multiple projects as well as people, multi-tasking skills Ability to prioritize, manage time and to work independently. Strong interpersonal skills and the ability to work with challenging personalities. Detail-oriented and very organized. Discretion and the ability to maintain confidentiality with sensitive information. Advanced computer skills including Word, Excel and Access Minimum 3 years working experience in meetings planning/events Basic accounting skills needed and some college. Experience in planning meetings for an organization of comparable size with excellent knowledge of meeting industry terminology and housing processes. They should have excellent organizational and communication skills, be able to multitask, and have a strong attention to detail. They should also be able to work under pressure, solve problems creatively, and respond to problems in a calm and helpful manner.<br><br>Software Experience: Sap Concur – Intermediate, MS Office – Intermediate, Cvent -Intermediate
<p>We are looking for a diligent and detail-oriented Office Assistant to join our team in Kentucky. As part of a leading services company, you will play a vital role in clerical support tasks, ensuring smooth operations and high-quality service delivery. This is a fantastic opportunity to contribute to a long-term contract position within a dynamic and meticulous environment.</p><p><br></p><p>Responsibilities:</p><p>• Organize, copy, and file legal documents to maintain accurate records.</p><p>• Prepare files and materials for shipping in compliance with company standards.</p><p>• Update and maintain reports to ensure accuracy and timely availability of information.</p><p>• Handle document preparation and scanning tasks with precision and attention to detail.</p><p>• Perform general clerical duties to support daily office operations.</p><p>• Utilize the company's internal system to track and manage files effectively.</p><p>• Collaborate with team members to ensure smooth workflow and adherence to deadlines.</p><p>• Support legal documentation processes by ensuring proper handling and organization of files.</p>
<p>We are seeking a polished and proactive Executive Assistant to support the CEO of a leading architecture firm specializing in high-end projects. The ideal candidate will possess outstanding organizational, communication, and problem-solving skills, with experience providing executive-level support in a fast-paced, creative professional environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage complex calendars, coordinate meetings, and schedule domestic and international travel for the CEO.</li><li>Serve as a liaison between the CEO, clients, vendors, staff, and external partners, maintaining professionalism and confidentiality at all times.</li><li>Prepare and edit reports, presentations, and correspondence, often related to client proposals, project timelines, and firm initiatives.</li><li>Organize high-profile events, client meetings, and presentations, including on-site coordination when required.</li><li>Support the CEO in executing firm-wide initiatives, communicating priorities, and ensuring timely follow-up on action items.</li><li>Handle confidential documents and sensitive information with discretion.</li><li>Assist in workflow automation, CRM updates, and process improvements as applicable.</li><li>Prepare expense reports, manage invoices, and help facilitate project billing and financial documentation.</li><li>Monitor and respond to emails and calls on behalf of the CEO, prioritizing and redirecting communication as needed.</li><li>Conduct research and compile briefing materials for meetings, presentations, and client engagements.</li></ul><p><br></p>
<p>We are looking for an experienced Office Manager/Bookkeeper to join our team in Moody, Alabama. This role requires a versatile individual who thrives on handling a variety of responsibilities and approaches every task with a positive, can-do attitude. As the backbone of our office operations, you will oversee key financial processes, support HR functions, and assist with general office management.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts payable processes, including cutting checks, processing invoices, and handling purchase orders.</p><p>• Oversee accounts receivable tasks, such as invoicing customers, posting payments, and managing collections.</p><p>• Record journal entries, accruals, and general ledger adjustments.</p><p>• Support month-end close, financial reporting, and audit processes.</p><p>• Manage and update vendor and customer master data in ERP/accounting systems.</p><p>• Handle light purchasing duties, including ordering supplies and managing purchase requests.</p><p>• Provide HR support by assisting with open enrollment for benefits and addressing workplace disputes when necessary.</p><p>• Perform general office functions to ensure smooth day-to-day operations.</p><p>• Collaborate with plant staff, including sales representatives and the plant manager, to align office and production needs.</p><p>• Utilize Sage 100 software to manage accounting tasks and streamline operations.</p><p>• Coordinate with corporate office for financial oversight and compliance.</p>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
<p>Join an innovative biotech team as an Executive Assistant, where you’ll provide vital support to senior leadership and help drive operational excellence in a fast-paced, research-driven environment. You will be directly supporting the CEO with additional support to other C-Suite executives as needed. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage executive calendars, coordinate meetings, and arrange travel with a focus on efficiency and confidentiality.</li><li>Prepare and organize presentation materials, reports, and sensitive documentation for leadership and stakeholders.</li><li>Serve as a liaison between executives, internal teams, and external partners.</li><li>Handle communication, emails, and correspondence with professionalism.</li><li>Assist in planning company events and conferences relevant to the biotech sector.</li><li>Uphold best practices in data privacy, compliance, and company policy.</li></ul><p><br></p>
<p>We are looking for an experienced Executive Assistant to join our team on a contract basis in Englewood, Colorado. This role requires a highly organized and detail-oriented individual who thrives in a dynamic environment and is adept at managing changing priorities with precision. You will play a pivotal role in supporting executive operations, ensuring seamless communication, scheduling, and event coordination.</p><p><br></p><p>Responsibilities:</p><p>• Manage dynamic schedules and coordinate complex calendars for faculty, physician assistants, and candidates for on-site interviews.</p><p>• Facilitate cross-departmental communication, maintaining a high standard during interactions with students and stakeholders.</p><p>• Prepare and review detailed documents under tight deadlines, ensuring accuracy and compliance.</p><p>• Take comprehensive meeting minutes during student-related discussions, safeguarding legal and compliance requirements.</p><p>• Organize and coordinate meetings across campuses, including setting up Zoom sessions and arranging candidate itineraries.</p><p>• Support logistics for students graduating off-cycle, ensuring degree completion processes are handled efficiently.</p><p>• Assist with site visits and events, managing logistics, food orders, and attendance tracking.</p><p>• Handle confidential information with discretion and maintain a high standard in all front-facing responsibilities.</p><p>• Proactively adapt to shifting priorities throughout the day, ensuring tasks are completed effectively.</p>
<p>Robert Half is partnering with a growing company in DTC to add an experienced Executive Assistant to their team. This is an excellent oppportunity and great company! The Executive Assistant is responsible for:</p><p><br></p><p><strong>Executive Support & Strategic Partnership</strong></p><ul><li>Act as the CEO’s primary support, ensuring preparation, follow-up, and focus on priorities.</li><li>Provide research, analysis, and materials to inform decision-making.</li><li>Draft communications, presentations, and briefings.</li><li>Represent the CEO in select meetings and initiatives.</li><li>Oversee executive office operations.</li></ul><p><strong>Governance & Board Support</strong></p><ul><li>Plan and coordinate board and committee meetings.</li><li>Develop and deliver board materials.</li><li>Support governance best practices and onboarding.</li><li>Serve as a point of contact between leadership and the board.</li></ul><p><strong>Strategic Alignment & Execution</strong></p><ul><li>Drive execution of strategic initiatives and track progress.</li><li>Ensure leadership activities align with organizational goals.</li><li>Lead or support high-visibility projects.</li></ul><p><strong>Leadership & Culture</strong></p><ul><li>Strengthen internal communications and cascade CEO priorities.</li><li>Build trusted relationships with staff, board, and stakeholders.</li><li>Model collaborative and mission-driven leadership.</li></ul><p><strong>Supervisory Responsibilities</strong></p><ul><li>Oversee staff as assigned, including hiring, training, performance management, and professional development.</li></ul><p><br></p>
<p>We are looking for a skilled Help Desk Manager to oversee and improve service desk operations within our organization. This role requires strong leadership abilities, technical expertise, and a proactive approach to ensuring efficient support for users. Based in northern Fairfield County, Connecticut, you will play a key role in managing the team and enhancing IT service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Supervise the daily operations of the service desk, ensuring timely resolution of support tickets and customer satisfaction.</p><p>• Manage and maintain Active Directory, including user accounts, permissions, and group policies.</p><p>• Develop and implement strategies to improve service desk processes and performance.</p><p>• Monitor and analyze service desk metrics to identify trends and areas for improvement.</p><p>• Lead and mentor the service desk team, providing guidance and fostering a collaborative work environment.</p><p>• Coordinate deskside support activities to address hardware and software issues.</p><p>• Ensure compliance with IT service management (ITSM) standards and practices.</p><p>• Collaborate with other departments to align IT support with organizational goals.</p><p>• Handle escalated technical issues and provide expert guidance for resolution.</p><p>• Maintain documentation of procedures, policies, and troubleshooting steps for the service desk.</p>
<p>We are looking for a Facilities Coordinator to help us maintain a secure and well-functioning work environment. In this role you will help coordinate with external vendors, such as cleaners and insurance agents, and conduct cost analyses when purchasing new systems or services. To be successful in this role, you should be well-organized and able to prioritize multiple issues. You should also have good knowledge of basic office equipment. Ultimately, you’ll help clients, customers and guests get the most out of the facilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Arrange for regular maintenance of equipment and internal systems (e.g. heating system, alarms, security cameras)</li><li>Check rooms and furniture to identify needs for repairs or renovations</li><li>Restock office and kitchen supplies</li><li>Design and oversee the schedule for cleaning and disinfecting the building</li><li>Monitor activities that happen outside the building, such as proper waste disposal and recycling</li><li>Fix minor malfunctions in office equipment</li><li>Coordinate office and parking space allocation</li><li>Keep track of regular and ad-hoc facility expenses</li><li>Conduct market research and compare costs and benefits when evaluating new vendors</li><li>Maintain an updated record of invoices from external partners (e.g. suppliers, insurance agents, security guards)</li><li>Research new services and appliances to facilitate operations</li><li>Ensure compliance with health and safety regulations</li></ul><p><br></p>
<p>We are looking for an experienced Customer Service Manager to oversee daily operations of a 15 person call center, and ensure exceptional service delivery within our organization. This position requires strong leadership skills and a commitment to enhancing customer satisfaction. Located in Oakland, California, this is a fully onsite role with the potential for contract-to-permanent employment, providing an excellent opportunity for career growth.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and lead customer service teams to ensure efficient and high-quality service.</p><p>• Develop and implement strategies to improve customer account management processes.</p><p>• Monitor call center performance and provide guidance to meet service benchmarks.</p><p>• Coordinate and schedule workflows to optimize productivity and client satisfaction.</p><p>• Ensure adherence to company policies and procedures in all customer interactions.</p><p>• Utilize computer-aided dispatch systems to streamline operations and improve communication.</p><p>• Address and resolve customer concerns promptly to maintain positive relationships.</p><p>• Provide training and support to team members, fostering attention to detail and growth.</p><p>• Prepare reports and analyze data to identify areas for improvement.</p><p>• Collaborate with other departments to enhance overall service delivery.</p>
<p>We’re searching for a professional, highly organized <strong>Executive Assistant</strong> to support senior leadership in Mechanicsburg, PA. If you’re a master of multitasking, communication, and anticipating needs before they even arise, this role is built for you.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage executive calendars, appointments, travel, and meetings</li><li>Prepare and edit documents, presentations, and reports</li><li>Serve as the primary point of contact between executives and internal/external stakeholders</li><li>Coordinate meetings, take minutes, and follow up on action items</li><li>Handle confidential information with professionalism and discretion</li><li>Support special projects and assist with operational tasks as needed</li></ul><p><br></p>
<p>We are seeking a <strong>proactive and driven Customer Service Representative (CSR) Lead</strong> to join our client's team! This role is ideal for someone with strong leadership skills, a built-in sense of urgency, and the ability to work independently while managing multiple priorities. As the CSR Lead, you’ll act as the right hand to management, helping to streamline operations, monitor team performance, provide coaching, and tackle day-to-day challenges with initiative and efficiency.</p><p>You’ll be the go-to person for ensuring work is completed timely and effectively, backing up CSRs and dispatchers, and helping our team achieve its full potential. While this is not a supervisory role, you’ll function as a <strong>team lead</strong>, helping to manage stats, review calls, coach staff, and monitor key performance metrics to ensure goals are consistently met.</p><p>If you’re a natural problem-solver who thrives in a fast-paced environment and enjoys taking the reins to make impactful contributions, we’d love to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a <strong>right hand</strong> to management, taking ownership of tasks to relieve workload and ensure seamless operations.</li><li>Assist in <strong>backing up CSRs</strong> and dispatchers as needed, including handling overflow calls.</li><li>Function as a <strong>team lead</strong> by monitoring and tracking team performance metrics; compile and review stats to identify areas of improvement.</li><li>Review calls aided by <strong>AI integrations</strong>, monitor performance, and provide coaching for both AI-supported and internal staffing initiatives.</li><li>Ensure that metrics and goals are being consistently met; assist in <strong>motivating the team</strong> to reach high performance standards.</li><li>Handle <strong>day-to-day tasks</strong> independently with minimal oversight, including correcting issues as they arise and making sound decisions to address challenges.</li><li>Investigate and resolve issues such as incomplete invoices or missed payments by identifying the root cause and taking actionable next steps.</li><li>Foster a positive and collaborative team environment while helping develop a culture of accountability and urgency.</li></ul><p><br></p><p><strong>Any PERKS and BENEFITS? YES, absolutely!</strong></p><ul><li><strong>Performance-Based Bonuses</strong> – Your hard work pays off! Earn additional incentives for meeting and exceeding goals once you transition to a permanent role.</li><li><strong>Benefits </strong>– Enjoy comprehensive benefits including health, dental, vision, and retirement plans once you transition to a permanent role.</li><li><strong>Team Culture That Feels Like Family</strong> – Join a supportive, close-knit team where collaboration and respect are at the core of everything we do.</li><li><strong>Growth Opportunities</strong> – This contract-to-hire role is designed to help you build a long-term career with a company that values loyalty and development.</li><li><strong>Stability & Impact</strong> – Be part of a locally owned business where your contributions make a real difference every day.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Senior Customer Service Representative to join our team in Fairfield, Ohio. In this role, you will play a crucial part in ensuring smooth communication with suppliers and vendors, managing orders, and maintaining accurate data. This is a long-term contract position ideal for professionals dedicated to delivering outstanding service and operational excellence.<br><br>Responsibilities:<br>• Communicate effectively with suppliers and vendors to follow up on orders, pricing, and quantities.<br>• Accurately enter and update order information in the system.<br>• Ensure seamless data entry and management during system transitions.<br>• Maintain up-to-date records and ensure all information is accurate and readily accessible.<br>• Provide exceptional support and solutions to customer inquiries and concerns.<br>• Collaborate with internal teams to resolve issues and enhance customer satisfaction.<br>• Monitor and report on order progress to ensure timely delivery.<br>• Apply your expertise in customer service to exceed expectations and build positive relationships.<br>• Utilize Windows PC systems to manage data and support operations.
<p>We are looking for an experienced Help Desk Manager to lead and enhance the performance of our IT support team in Milwaukie, Oregon. This role combines strategic leadership with hands-on technical expertise to ensure efficient and effective support operations. The ideal candidate will excel in managing teams, improving processes, and fostering collaboration across multiple locations.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead and guide the helpdesk team, encouraging growth and ensuring accountability.</li><li>Develop and implement scheduling, staffing, and time management practices to optimize operational efficiency.</li><li>Collaborate with the IT Director to strengthen the helpdesk team's capabilities and reduce reliance on external vendors.</li><li>Coordinate with international helpdesk and onboarding teams to support growth and seamless integration.</li><li>Standardize helpdesk procedures, documentation, and escalation protocols across all sites.</li><li>Work closely with store teams and end-users to enhance communication and responsiveness.</li><li>Travel to various locations to provide on-site support and oversee team operations.</li><li>Offer hands-on assistance for escalated technical challenges when required.</li></ul>
