<p>Robert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be responsible for providing Tier III level remote and desk-side "white glove" support, ensuring effective resolution of backend system tickets and successful performance of infrastructure and server maintenance. You will liaise with clients, improving their technical systems and ensuring their complete satisfaction. Candidates need experience working at an MSP with a proven track record of responding to a high-volume of tickets.</p><p>Responsibilities:</p><ol><li>Respond to and resolve backend system tickets including but not limited to physical disk status, event log errors, virtual disk space, DHCP/DNS management.</li><li>Perform infrastructure/server maintenance tasks including firewall firmware updates, switch updates, Dell Lifecycle, ESXi upgrades, and server patching.</li><li>Provide seamless support for Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, and PSAs such as Autotask or Connectwise.</li><li>Familiarize with Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, and Datto RMM/LogMeIn.</li><li>Use relevant programming languages for automation scripting tasks, manage VoIP systems, and gain experience with industry-specific applications in law, architecture, and finance.</li></ol><p><br></p>
We are looking for a detail-oriented and self-motivated Staff Accountant to join our team in New York, New York. This long-term contract position requires someone who can independently manage day-to-day accounting tasks with minimal oversight. The ideal candidate will have hands-on experience with Microsoft Dynamics 365 Business Central Finance and a strong background in general ledger management and reconciliations.<br><br>Responsibilities:<br>• Manage the general ledger, including preparing journal entries, reconciliations, and trial balances.<br>• Oversee the month-end close process, ensuring accuracy and completeness of financial records.<br>• Organize and maintain vendor and customer master data, including names, addresses, and payment terms.<br>• Validate retained earnings and account balances before and after data loads to ensure consistency.<br>• Review and clean accounting data to ensure timely and accurate financial reporting.<br>• Prepare sales tax returns and other compliance-related filings as needed.<br>• Handle accounts payable (AP) and accounts receivable (AR) processes efficiently.<br>• Support the implementation and stabilization of Microsoft Dynamics 365 Business Central Finance.<br>• Collaborate with the controller to review and finalize financial data as required.<br>• Ensure the accuracy of all accounting data feeding into the system.
Key Responsibilities<br>Act as a trusted IT advisor to New York office employees, providing expert support and guidance across all levels.<br>Deliver responsive and effective support for Windows 11, Office 365, and collaboration tools including Microsoft Teams.<br>Administer and maintain Microsoft cloud services including Azure, Intune, Exchange Online, Defender, and Entra ID.<br>Manage service desk tickets, ensuring timely resolution and high-quality user experience.<br>Monitor and maintain the performance and availability of servers, storage, databases, and communication systems.<br>Troubleshoot and resolve LAN/WAN connectivity issues; escalate to vendors when necessary.<br>Support Cisco networking infrastructure and ensure reliable network operations.<br>Maintain IT security protocols, including firewall management, anti-virus protection, and access control.<br>Perform patch management, system installations, and configuration of Windows servers and desktops.<br>Maintain accurate technical documentation and contribute to IT policy and procedure updates.<br>Lead inventory management for IT assets, ensuring accurate records and best practices.<br>Required Skills & Experience<br>2–4 years of experience in IT operations or system administration.<br>Proficiency in:<br>Windows 11, Office 365, Azure, Intune, Exchange Online, Defender, Entra ID<br>Cisco Networking, LAN/WAN infrastructure<br>Network protocols including TCP/IP, DNS, DHCP<br>Strong troubleshooting and diagnostic skills across hardware, software, and cloud environments.<br>Excellent communication and customer service skills, with the ability to support executive-level users.<br>Experience with firewall technologies (SonicWALL preferred) and endpoint protection.<br>Ability to work independently and collaboratively in a fast-paced, detail oriented environment.
<p>Robert Half is hiring! We are looking for a skilled Help Desk Analyst II to join our team in the Upstate of South Carolina. In this role, you will play a vital part in ensuring smooth day-to-day operations by providing technical support and resolving issues related to hardware, software, and user accounts. This position offers the opportunity to work with a variety of technologies and contribute to the overall efficiency of the organization's IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Deliver prompt and effective desktop support for users, including assistance with Windows 10/11, printers, and applications.</p><p>• Diagnose and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Manage Microsoft 365 accounts, including Exchange, Teams, SharePoint, and Entra ID.</p><p>• Assist with onboarding and offboarding tasks, such as password resets and permissions management.</p><p>• Escalate unresolved or complex issues to higher-level IT staff or engineers.</p><p>• Document resolutions and maintain clear communication with clients and internal teams.</p><p>• Apply critical thinking to address unfamiliar or challenging problems.</p><p>• Utilize ticketing systems to manage and prioritize support requests efficiently.</p><p>• Provide remote desktop support to ensure user accessibility and functionality.</p><p>• Collaborate with team members to improve processes and enhance service delivery.</p>
<p>Are you a tech-savvy professional with expertise in Level I & II desktop support? Do you thrive in fast-paced environments and enjoy solving a variety of technical challenges? Our Oakland client is seeking a Desktop Support Specialist to assist them as they complete a critical network migration project. This 1-month contract role offers an exciting opportunity to utilize your skills while working onsite in a collaborative and dynamic team environment - all while handling a backlog of tickets.</p><p> </p><p>This role is a contract role, onsite 5 days a week in Oakland (City Center).</p><p><br></p><p><strong>Key Responsibilities</strong></p><p> </p><ul><li>Provide desktop support to resolve Level I & II IT tickets during the network migration project.</li><li>Address approximately 50 tickets in the backlog, covering various technical challenges.</li><li>Troubleshoot issues related to Windows 11, including remote troubleshooting using Bomgar.</li><li>Perform software installations (e.g., Adobe Acrobat, Office 365), including privilege escalation as needed.</li><li>Configure and support printers and other peripherals.</li><li>Assist with mobile device management in Microsoft Intune, including disenrollment/re-enrollment of devices.</li><li>Handle tasks related to Okta, such as enrolling identities and setting up QR codes for users.</li><li>Collaborate with end users to resolve technical issues in a Windows and Office 365 environment.</li><li>Note: No Active Directory (AD) tasks required.</li></ul>
<p><strong>Preferred:</strong></p><ul><li>Experience with Office 365 tenant migrations.</li><li>Troubleshooting experience with Fortinet products</li><li>Previous support of executive-level staff.</li></ul><p>Key Responsibilities:</p><ul><li>Provide hands-on desktop and application support for local Florida office users and remote employees in other regions.</li><li>Act as an escalation point for Level 1 support on issues involving accounts, networking, and systems troubleshooting.</li><li>Support, configure, and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams).</li><li>Assist with Active Directory user management, permissions, and group policies.</li><li>Troubleshoot and configure Fortinet products, including FortiGate firewalls, FortiSwitches, and FortiWAPs.</li><li>Perform basic networking tasks: VLANs, firewall policies, opening ports, connectivity troubleshooting, and minor cabling issues.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Project Engineer to join our team in Washington, District of Columbia. In this role, you will work with a variety of Microsoft and cloud technologies to design, implement, and support IT solutions for our clients. The ideal candidate will have strong technical expertise and a proven ability to manage projects effectively while delivering exceptional service.<br><br>Responsibilities:<br>• Administer and troubleshoot Microsoft 365 services, including SharePoint, Teams, Exchange Online, Entra ID, Intune, and related platforms.<br>• Deploy, configure, and manage Azure services such as Azure Compute, Azure Networking, Azure Virtual Desktop, Windows 365, and Entra ID.<br>• Configure and monitor Microsoft Defender to ensure optimal security measures.<br>• Perform application packaging and manage patches for both applications and operating systems.<br>• Support SharePoint migrations, Entra ID migrations, and Microsoft Intune implementations, including Mobile Device Management.<br>• Set up, manage, and maintain firewalls, network switches, and wireless access points (WAPs).<br>• Assist in onboarding new clients by implementing IT solutions tailored to their needs.<br>• Monitor for security incidents, recommend remediation actions, and implement solutions.<br>• Draft, edit, and interpret IT policies and procedural documentation.<br>• Provide help desk support as needed to ensure seamless client operations.
<p>We are seeking a dedicated and experienced Systems Administrator to join our dynamic IT team. The prospective candidate will be responsible for managing Windows servers, including Office 365, Intune and Azure Cloud. Qualified candidates must have a minimum of 3 years of experience in a similar role.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Plan, implement, oversee and maintain server and network infrastructures and projects.</li><li>Manage and administer Windows servers and Office 365 platform.</li><li>Configure, manage and support Windows systems and associated software.</li><li>Set up, management and enforcement of system and security policies via Intune and Azure Cloud.</li><li>Provide technical support for both hardware and software issues our users encounter.</li><li>Oversee the operation of server systems and ensure their efficiency and performance.</li><li>Manage the configuration and operation of client-based computer operating systems.</li><li>Create and verify backups of data and regularly conduct system audits to ensure the functioning of the system.</li><li>Respond to and resolve help desk requests in a timely manner.</li><li>Improve existing infrastructure systems and processes to ensure optimal performance and user satisfaction.</li><li>Develop, implement, and oversee disaster recovery and backup procedures.</li></ul><p><br></p>
<p>We are looking for an experienced IT Director to lead and oversee global information systems operations in Spokane, Washington. This role will guide strategic initiatives, optimize technology solutions, and ensure the implementation of robust cybersecurity measures across the organization. The ideal candidate will be a forward-thinking leader with a strong background in IT management and a passion for driving innovation.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the operation of global information systems, including PCs, servers, virtual servers, and cloud-based technologies.</p><p>• Identify opportunities for innovation by reviewing operations and implementing technology solutions to enhance organizational performance.</p><p>• Lead and guide global IS teams to ensure effective use of IT systems in supporting business processes.</p><p>• Develop and manage budgets, capital expenditures, and cost-saving initiatives for IT operations.</p><p>• Establish and enforce cybersecurity policies, training, and tools to safeguard organizational assets and promptly resolve potential threats.</p><p>• Create and execute enterprise-wide disaster recovery and business continuity plans to ensure operational resilience.</p><p>• Collaborate with leadership to develop short- and medium-term IT strategies that align with business goals.</p><p>• Oversee the development and optimization of internal applications and business intelligence systems.</p><p>• Partner with legal counsel on global data protection initiatives and ensure compliance with data security standards.</p><p>• Stay informed on emerging IT trends, technologies, and practices to advise executives and management on their potential impact.</p><p><br></p><p>Benefits:</p><p><br></p><p>M/D/V</p><p>Life</p><p>401K</p><p>3 weeks vacation to start</p><p>Profit sharing after 1 year</p><p><br></p><p><br></p>
We are looking for a skilled Infrastructure Project Engineer to join our team in Jacksonville, Florida. In this Contract-to-Permanent position, you will be responsible for leading IT infrastructure projects that involve server deployments, network configurations, and Office 365 migrations. This role requires a proactive, hands-on approach to delivering technical solutions while collaborating directly with clients to ensure project success.<br><br>Responsibilities:<br>• Lead and manage IT infrastructure projects such as server installations, upgrades, and domain migrations.<br>• Configure and deploy Office 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Design and implement secure network solutions, including firewalls, switches, wireless systems, and VPN configurations.<br>• Troubleshoot complex system issues and perform technical upgrades as part of project execution.<br>• Work closely with clients to gather requirements, create implementation plans, and deliver tailored solutions.<br>• Provide guidance and mentorship to entry-level engineers during project tasks and implementations.<br>• Maintain detailed documentation of configurations, processes, and project outcomes in appropriate systems.<br>• Ensure all projects are completed on schedule, within defined scope, and aligned with client objectives.
<p>We are looking for a skilled Senior Project Engineer to lead technical project delivery and serve as a trusted advisor to our clients in Wenatchee, Washington. In this role, you will oversee the implementation of IT systems and infrastructure, working closely with Account Managers to ensure projects are completed on time, within budget, and to the satisfaction of our clients. This position requires a strong background in IT infrastructure and project leadership, along with excellent communication skills to collaborate with both technical and non-technical stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Lead client-facing technical projects, ensuring timely and successful delivery within budget.</p><p>• Collaborate with Account Managers to scope, plan, and execute IT infrastructure projects.</p><p>• Implement hardware and software solutions, including servers, networking devices, and security systems.</p><p>• Configure and manage firewalls, switches, and access points across various vendors.</p><p>• Oversee Microsoft 365 environments, including Azure, SharePoint, and Intune configurations.</p><p>• Provide technical expertise in server migration and hybrid cloud setups.</p><p>• Document processes and technical solutions with precision and clarity.</p><p>• Serve as a trusted advisor to clients, offering strategic guidance on IT systems.</p><p>• Manage multiple projects simultaneously while maintaining high-quality standards.</p><p>• Communicate effectively with both technical teams and non-technical clients.</p><p><br></p><p><strong><u>Core Benefits:</u></strong></p><ul><li>Medical/Dental/Vision insurance</li><li>HSA Account</li><li>Life Insurance</li><li>4% 401(k) Match</li><li>6 Paid Holidays </li><li>14 Days Paid Time Off</li><li>Annual Performance Reviews with Raises</li><li>Company Paid Employee Continued Education For Growth and Development</li></ul><p><br></p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois on a contract basis. This hybrid position involves providing technical support to internal users, including senior executives and attorneys. If you have strong communication skills, technical expertise, and enjoy delivering exceptional support, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide desktop support for internal users, ensuring smooth operation of systems such as Outlook, Teams, and NetDocs.</p><p>• Manage and troubleshoot issues related to Office 365 and Azure Active Directory.</p><p>• Offer technical assistance to senior executives and attorneys, maintaining a high level of professionalism.</p><p>• Configure, maintain, and support desktop hardware and software environments, including imaging PCs and workstations.</p><p>• Resolve technical issues related to Windows 10 in a timely and efficient manner.</p><p>• Collaborate with team members to implement solutions and improve user experience.</p><p>• Ensure all support tickets and requests are documented and addressed promptly.</p><p>• Maintain and update Active Directory accounts as needed for internal user access.</p><p>• Provide guidance and training to end-users to enhance their understanding of tools and systems.</p><p>• Monitor system performance and identify opportunities for improvement.</p>
<p>We are seeking a dedicated Customer Service Representative for our client in Baton Rouge, Louisiana. This is a long-term contract position, offering an excellent opportunity to provide outstanding support to our clients while collaborating with a dynamic team. The role involves a combination of customer interaction, administrative tasks, and technology-based responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing client inquiries and resolving concerns effectively.</p><p>• Manage outbound calls as needed to follow up with customers and ensure satisfaction.</p><p>• Utilize SAP software to update and retrieve customer data accurately.</p><p>• Perform data entry tasks to maintain organized and up-to-date records.</p><p>• Collaborate with team members to streamline customer service processes.</p><p>• Leverage Microsoft 365 tools to generate reports and manage communications.</p><p>• Shadow existing team members to familiarize yourself with workflows and procedures.</p><p>• Ensure all customer interactions align with company standards of professionalism and care.</p><p>• Assist in onboarding and training processes for new team members as needed.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Lafayette, Louisiana. This is a Contract-to-permanent position designed to offer long-term growth opportunities for the right candidate. The ideal individual will excel in troubleshooting and providing technical support across various platforms and devices, ensuring smooth operations for end-users.<br><br>Responsibilities:<br>• Provide technical support for desktop hardware and software, including Dell and Lenovo devices.<br>• Troubleshoot and resolve issues related to Microsoft 365 applications and services.<br>• Assist with the configuration and maintenance of Android and Apple devices.<br>• Utilize Cisco and Citrix technologies to address connectivity and network-related concerns.<br>• Perform remote support to diagnose and resolve technical problems efficiently.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Implement and oversee backup technologies to safeguard data integrity.<br>• Conduct hardware diagnostics and repairs for computer systems.<br>• Ensure proper documentation of issues and resolutions for future reference.<br>• Collaborate with team members to improve processes and enhance user experience.
We are looking for a motivated IT Support Specialist to join our team in Willmar, Minnesota. In this role, you will provide essential technical assistance to end users, ensuring smooth operations across various systems and platforms. This position is ideal for early-career IT professionals eager to expand their skills in troubleshooting, documentation, and system support.<br><br>Responsibilities:<br>• Respond promptly to support requests by managing the IT ticketing system and prioritizing tasks based on urgency.<br>• Troubleshoot and resolve Tier 1 technical issues related to Windows 10/11, Microsoft 365, printers, and business applications.<br>• Handle user account setups, password resets, and access management to ensure seamless operations.<br>• Configure and deploy workstations, peripherals, and audiovisual equipment for end users.<br>• Address user access and printing issues within enterprise systems, such as Sage X3.<br>• Create and maintain IT documentation, including standard operating procedures and a knowledge base.<br>• Monitor and maintain IT assets, support patching and security updates, and coordinate equipment repairs with vendors.<br>• Communicate effectively with end users, delivering clear and empathetic assistance to resolve technical challenges.
<p>We are looking for a skilled Security Engineer to join our team on a long-term contract basis in Niles, IL. In this role, you will collaborate closely with business stakeholders and IT teams to ensure robust security measures across various platforms and systems. As part of a regulated industry, you will actively contribute to compliance efforts and play a key role in maintaining secure configurations and device images.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with architecture teams to represent security interests and ensure systems are designed with robust security measures.</p><p>• Manage day-to-day security configurations for Azure and Microsoft 365 platforms.</p><p>• Investigate security incidents, identify root causes, and implement solutions to prevent future breaches.</p><p>• Ensure adherence to security policies and procedures across teams and projects.</p><p>• Provide technical expertise for compliance-driven configuration management and device imaging.</p><p>• Work hands-on with tools such as ProofPoint, Sentinel One Identity, Azure, and M365.</p><p>• Monitor and assess security risks, recommending proactive measures to mitigate vulnerabilities.</p><p>• Support training initiatives to promote awareness of security protocols and best practices.</p><p>• Drive continuous improvement in security processes through collaboration and innovation.</p><p>• Partner with IT teams to maintain alignment with industry standards and regulatory requirements.</p>
<p>We are looking for a dedicated Receptionist to join our team in Palm Beach Gardens, Florida. This position offers an excellent opportunity to contribute to a dynamic office environment while showcasing your organizational and administrative skills. The ideal candidate will play a key role in ensuring smooth daily operations and delivering exceptional support to staff and visitors.</p><p><br></p><p>Responsibilities:</p><p>• Receive and sign for overnight mail deliveries, ensuring accurate logging and distribution to recipients.</p><p>• Open, log, and process incoming mail, delivering it to the appropriate person or department.</p><p>• Sort and scan mail to designated file locations for organized record-keeping.</p><p>• Track incoming checks and maintain accurate logs for financial documentation.</p><p>• Post outgoing mail using the postage machine and ensure timely dispatch.</p><p>• Monitor office supply inventory, placing orders when stock levels are low.</p><p>• Prepare and assemble meeting packets as directed by management.</p><p>• Perform general filing duties to maintain an organized and efficient workspace.</p>
We are looking for an ERP/CRM Developer to design and implement cutting-edge solutions using Microsoft 365 technologies. This role focuses on streamlining internal workflows and enhancing collaboration by leveraging tools such as the Microsoft Power Platform, SharePoint Online, and AI-driven Copilot features. The position is based in Henderson, Nevada, and offers the opportunity to work closely with cross-functional teams in a dynamic environment.<br><br>Responsibilities:<br>• Develop and maintain automated workflows using Power Automate to streamline approvals, notifications, and data synchronization across systems.<br>• Build custom applications using Power Apps, including both canvas and model-driven apps, to address specific business needs.<br>• Design and customize SharePoint Online sites and pages to improve team collaboration and project management.<br>• Create and integrate AI-powered Copilot agents and flows to automate tasks and enhance user productivity.<br>• Manage and configure connectors to integrate Microsoft 365 solutions with external systems, databases, and APIs, ensuring adherence to IT security standards.<br>• Enforce governance standards for low-code solutions, including environment management and approval workflows for new tools.<br>• Test and document all solutions to ensure reliability, while also providing training and user guides for employees.<br>• Monitor the performance of deployed solutions, troubleshoot issues, and update tools as new Microsoft 365 features become available.<br>• Collaborate with business teams to gather requirements and translate them into effective technical solutions.
<p><strong>Join Our Team as a Tier 3 Help Desk Engineer – Onsite in Medford, OR</strong></p><p>We’re on the lookout for an experienced <strong>Tier 3 Help Desk Engineer</strong> to join our <strong>welcoming and collaborative team</strong> in <strong>Medford, OR</strong>. If you're passionate about solving complex technical issues and enjoy working in a supportive, team-first environment, we’d love to meet you!</p><p>What You'll Be Working On:</p><ul><li>Advanced troubleshooting and resolution of system and network issues</li><li>Administration and support of <strong>Microsoft Entra</strong>, <strong>Microsoft 365</strong>, and <strong>enterprise IT infrastructure</strong></li><li><strong>Networking, server, and systems administration</strong> across diverse environments</li><li>Providing expert-level support and guidance to both technical and non-technical users</li><li>Collaborating closely with internal teams and stakeholders to ensure top-tier IT performance</li></ul><p>What We’re Looking For:</p><ul><li>Proven experience in a <strong>Tier 3 support</strong> or senior technical role</li><li>Strong <strong>diagnostic and problem-solving skills</strong></li><li>Expertise in <strong>Microsoft technologies</strong> and modern IT infrastructure</li><li>Excellent <strong>communication and interpersonal skills</strong></li></ul><p>What You’ll Love:</p><ul><li><strong>Competitive salary</strong>: $70,000 – $95,000</li><li><strong>Excellent culture</strong> and benefits package</li><li>Work with a <strong>friendly, tight-knit team</strong></li><li><strong>Onsite position</strong> in beautiful <strong>Medford, Oregon</strong></li></ul><p>Ready to take the next step in your IT career? Apply now and join a team where your expertise is valued, and your growth is supported.</p><p><br></p>
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Help Desk Technicians for upcoming contract assignments to support our clients across the Charlotte market. These opportunities are ideal for recent IT graduates or candidates with 1–2 years of technical support experience who are eager to grow their careers in information technology.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot and resolve hardware, software, and network connectivity issues.</li><li>Log, track, and manage tickets in the help desk system.</li><li>Provide phone, email, and in-person support for end users.</li><li>Escalate unresolved issues to higher-level support teams as needed.</li><li>Assist with onboarding/offboarding, password resets, and system access.</li></ul>
We are looking for a detail-oriented Administrative Assistant to join our team in Portage, Michigan. In this role, you will provide essential administrative and accounting support while ensuring smooth day-to-day operations. The ideal candidate is organized, proactive, and skilled in managing multiple priorities effectively.<br><br>Responsibilities:<br>• Perform accurate data entry tasks to maintain and update records.<br>• Provide administrative support to team members, including scheduling meetings and managing correspondence.<br>• Utilize Microsoft 365 Enterprise tools to create documents, spreadsheets, and presentations.<br>• Coordinate and communicate effectively using Microsoft Teams for virtual collaboration.<br>• Answer and manage phone calls professionally, demonstrating excellent phone etiquette.<br>• Assist in basic accounting tasks, such as processing invoices and tracking expenses.<br>• Maintain organized filing systems to ensure easy retrieval of information.<br>• Handle general office tasks, such as ordering supplies and ensuring the workspace is well-maintained.<br>• Collaborate with other departments to support cross-functional activities.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a detail-oriented Accounting Clerk to join our team on a contract basis in Denver, Colorado. In this role, you will play a key part in supporting the finance department by handling payment processing, invoicing, and data entry tasks. This position requires accuracy, efficiency, and a strong understanding of accounting practices to ensure smooth financial operations.<br><br>Responsibilities:<br>• Process daily incoming wire and check payments, ensuring they are accurately posted to the correct customer accounts in Microsoft Dynamics 365 Finance & Operations.<br>• Identify and post unallocated credit card payments to the appropriate customer accounts.<br>• Sort and organize incoming customer check payments and ensure they are properly recorded.<br>• Generate invoices for local delivery orders and less-than-truckload (LTL) shipments as requested by the warehouse, completing tasks efficiently.<br>• Assist with invoicing based on requests from managers and supervisors.<br>• Maintain accurate records and ensure timely data entry into accounting systems.<br>• Support the finance department by performing additional tasks as assigned.<br>• Collaborate with team members to streamline payment processing and invoicing workflows.<br>• Ensure compliance with company policies and accounting standards during all financial transactions.
