<p>We are seeking an experienced Systems Engineer to join our team on a long-term contract in Hartford, Connecticut. In this position, you will design, implement, and manage complex IT systems, ensuring their reliability and efficiency. The ideal candidate will possess a strong background in server management, virtualization, and cloud technologies, along with demonstrated ability to solve technical challenges and optimize system performance.</p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and maintain Active Directory, Azure Active Directory, and Group Policy to ensure secure and efficient access management.</p><p>• Manage Windows Server environments, including setup, monitoring, and troubleshooting.</p><p>• Implement and support virtualization solutions using VMware and Citrix technologies.</p><p>• Administer 365 Enterprise applications, including Exchange, Intune, and Defender, to enhance productivity and security.</p><p>• Develop and execute disaster recovery plans to safeguard critical systems and data.</p><p>• Perform root cause analysis to address technical issues and implement long-term solutions.</p><p>• Utilize PowerShell and Infrastructure as Code tools for automating system configurations and deployments.</p><p>• Monitor system performance using Azure Monitor and optimize costs for cloud-based services.</p><p>• Create and maintain technical documentation to provide clear guidelines for system operations.</p><p>• Collaborate with teams to ensure compliance with data governance policies.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users.<br><br>Responsibilities:<br>• Provide first-line technical support to resolve issues related to hardware, software, and applications.<br>• Manage service desk tickets, ensuring timely resolution and documentation of solutions.<br>• Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications.<br>• Administer Active Directory and Azure Active Directory accounts, including configurations and updates.<br>• Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance.<br>• Collaborate with team members to improve application functionality and system performance.<br>• Conduct basic troubleshooting for network connectivity and SQL Server-related issues.<br>• Assist with the deployment and configuration of new software applications and updates.<br>• Maintain accurate records of technical support activities and provide reports to management.<br>• Offer training and guidance to end users on system usage and best practices.
<p>The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>• Provide end-to-end client support via a ticketing system for local and remote users</p><p>• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access</p><p>• Support Office 365 administration, including user setup and ongoing maintenance</p><p>• Administer Exchange Online, including mailbox management and licensing</p><p>• Manage Intune and mobile device administration for laptops, tablets, and phones</p><p>• Support current and legacy Windows operating systems</p><p>• Administer Active Directory and Group Policy in a multi-domain organization</p><p>• Perform computer imaging, deployment, and lifecycle support</p><p>• Add, configure, and maintain workstations, laptops, and mobile devices</p><p>• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication</p><p>• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN</p><p>• Respond to system alerts and provide coverage for senior systems administration functions as needed</p><p>• Support conference room audio and video technology</p><p>• Assist with building security systems and local network connectivity in coordination with IT</p><p>• Support network printers and office automation systems</p><p>• Provide mobile device and endpoint support for both office-based and remote users</p>
We are looking for an experienced Business Systems Analyst to join our team on a contract with the possibility of becoming a permanent position. This role is centered on managing and optimizing key business platforms, including Microsoft Dynamics 365 Business Central, Salesforce, and Service Protocol. Located in Webster, Texas, this position involves ensuring data accuracy, streamlining processes, and driving system improvements to enhance operational efficiency across various business functions.<br><br>Responsibilities:<br>• Ensure data accuracy and consistency across platforms by cleaning, validating, and enhancing business datasets.<br>• Analyze operational and financial data to deliver actionable insights and recommendations for improvements.<br>• Identify opportunities for process automation and optimization using tools like Power Platform, Salesforce, and Business Central workflows.<br>• Develop and maintain user-friendly documentation such as workflows, standard operating procedures, and self-service guides.<br>• Provide training and ongoing support to users, fostering system enablement and adoption.<br>• Create and manage dashboards, KPIs, and performance reports to support data-driven decision-making.<br>• Oversee the maintenance and support of business systems, escalating issues when necessary.<br>• Lead the scoping, configuration, and implementation of new system features or modules.<br>• Evaluate system-related costs and recommend initiatives for cost optimization, including licensing and vendor solutions.<br>• Collaborate with cross-functional teams to streamline workflows and improve overall productivity.
<p>Remote Food Distribution Company is looking for an experienced Full Charge Bookkeeper to join their team in Century City, California on a part-time (20hrs) basis. This contract position requires a detail-oriented individual to manage financial operations for a high-volume bulk food distribution business. The ideal candidate will excel at handling accounts payable and receivable, reconciling accounts, and maintaining accurate financial records. This role can be remote and is temporary with the chance to become permanent for the right candidate.</p><p><br></p><p>Responsibilities:</p><p>• Oversee full-cycle accounts payable (AP) and accounts receivable (AR) processes, including weekly reconciliations and journal entries.</p><p>• Manage the accounts receivable process to ensure accuracy and timely postings.</p><p>• Handle bookkeeping tasks related to a high-volume distribution operation, tracking shipments and associated financial transactions.</p><p>• Record and monitor both routine and non-routine business expenses.</p><p>• Perform accruals, non-cash accounting entries, and manage fixed asset schedules.</p><p>• Collaborate with management on Microsoft Dynamics 365 implementation, including data input, testing, and workflow optimization.</p><p>• Conduct monthly and weekly reconciliations and assist with generating reports.</p><p>• Ensure compliance with accounting standards and maintain robust internal controls.</p>
We are looking for an experienced AI Consultant to join our team on a long-term contract basis. In this role, you will design and implement AI-driven solutions to streamline workflows, integrate systems, and enhance data reporting within a Microsoft environment. Based in San Diego, California, this position offers an exciting opportunity to work on advanced automation projects and leverage cutting-edge AI technologies.<br><br>Responsibilities:<br>• Design and implement automation workflows to reduce manual processes and improve operational efficiency.<br>• Develop and maintain Power BI dashboards and reports to provide actionable insights.<br>• Integrate Microsoft Copilot and AI agents with external systems using APIs to enhance functionality.<br>• Deploy and manage AI agents across Microsoft 365 platforms, including Teams and SharePoint, to optimize daily tasks.<br>• Connect and centralize data from various systems to enable comprehensive reporting and analysis.<br>• Automate key business workflows, such as payroll data transfers and time-off request approvals, ensuring seamless integration with existing systems.<br>• Create advanced HR dashboards by integrating tools like PerformYard and other relevant platforms.<br>• Enable AI-powered features for task tracking, meeting notes, and follow-ups to improve team productivity.<br>• Collaborate on the development of role-specific AI agents tailored for different functions, such as project management or engineering.<br>• Enhance and maintain AI agents trained on industry-specific data to provide accurate insights.
<p>We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams. <strong>This role is ONSITE IN GREEN BAY, WISCONSIN!</strong></p><p><br></p><p>This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)</p><p>Diagnose and resolve hardware and software issues, implementing effective corrective solutions</p><p>Participate in IT documentation and knowledge base updates to support team efficiency</p><p>Assist with system imaging, equipment deployment, and lifecycle management</p><p>Support system changes, upgrades, and rollouts affecting end users</p><p>Collaborate with third-party IT vendors providing equipment and support services</p><p>Respond promptly to system outages and service disruptions to minimize downtime</p><p>Partner with team members to deliver consistent, high-quality IT support</p><p><br></p><p><strong>Qualifications</strong></p><p>Bachelor’s degree in Computer Science, Computer Engineering, or 2+ years of direct IT support experience</p><p>Experience with Microsoft operating systems, Active Directory, and domain environments</p><p>Hands-on experience with Windows OS and Microsoft 365 suite</p><p>Strong troubleshooting and problem-solving skills</p><p><br></p><p><strong>Preferred</strong></p><p>Experience supporting Apple devices</p><p>Exposure to manufacturing or operational environments</p><p><br></p><p><strong>What We’re Looking For</strong></p><p>Strong customer service mindset and communication skills</p><p>Ability to work onsite and collaborate directly with end users</p><p>Organized and detail-oriented approach to documentation and processes</p><p>Willingness to learn and grow within IT operations</p>
<p>We are looking for a skilled JR Systems Administrator to join our team in Ada, Michigan. This contract-to-permanent position offers an exciting opportunity to manage and optimize endpoint devices, network security, and cloud infrastructure. The ideal candidate will have hands-on experience with system administration tools and a strong commitment to enhancing network performance and security.</p><p><br></p><p>Responsibilities:</p><p>• Manage endpoint monitoring, patching, and automation tasks across Windows and macOS environments using NinjaOne.</p><p>• Oversee user provisioning, group policies, and application assignments within JumpCloud directory administration.</p><p>• Assist with device enrollment workflows, compliance policies, and configuration troubleshooting in Microsoft Intune.</p><p>• Respond to security alerts from CrowdStrike Falcon Complete, document findings, and support threat containment efforts.</p><p>• Deploy and update Cloudflare One policies, including client configurations and gateway rules.</p><p>• Review and modify firewall rules on FortiGate and Meraki platforms following structured change processes.</p><p>• Monitor threat intelligence dashboards and escalate compromise indicators to senior engineers.</p><p>• Administer Microsoft 365 tenants, handling mailbox setups, Teams configurations, SharePoint permissions, and license assignments.</p><p>• Support Azure virtual machine management and basic networking tasks under senior engineer guidance.</p><p>• Maintain accurate client documentation, including network diagrams, asset inventories, and operational procedures.</p>
<p>We are seeking a detail-oriented and customer-focused IT Support Specialist to join our client in Coconut Creek. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li><li>VOIP support & administration </li><li>Server - VMware</li><li>Network support </li></ul><p><br></p>
<p>We are looking for a dedicated Technical Support Analyst to join our team in Minneapolis, Minnesota.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to end users by addressing escalated issues and delivering solutions with high efficiency.</p><p>• Collaborate with team members and external partners to troubleshoot and resolve complex technical problems.</p><p>• Document all work performed using tools like Atlassian Jira Service Management to ensure accurate tracking and reporting.</p><p>• Offer support for enterprise software systems, including Microsoft Windows, Mac OS, Office 365, Okta, SharePoint, Jamf, Apple iOS, and Android.</p><p>• Develop and maintain detailed knowledgebase articles and provide training to users and colleagues.</p><p>• Assist with vendor management efforts, ensuring optimal service delivery and adherence to contracts.</p><p>• Organize and lead technical project initiatives as required.</p><p><br></p>
We are looking for a skilled Database Administrator to join our team on a contract basis in Exton, Pennsylvania. In this role, you will play a key part in managing data systems, ensuring their accuracy and efficiency, and supporting system upgrades. This is an excellent opportunity for someone with strong attention to detail to contribute to critical database and IT initiatives.<br><br>Responsibilities:<br>• Analyze and assess existing data structures to ensure proper formatting and alignment with new systems.<br>• Support data migrations by validating, transforming, and integrating information into upgraded platforms.<br>• Perform database updates and assist with system implementation processes.<br>• Manage IT administrative tasks, including Microsoft 365 upgrades, hardware updates, and software installations.<br>• Enhance system security through two-factor authentication updates and implementation of cyber protection measures.<br>• Collaborate with teams to ensure seamless integration of data into new and existing systems.<br>• Troubleshoot and resolve database-related issues to maintain operational efficiency.<br>• Provide technical expertise during system upgrades and software implementations.<br>• Monitor and optimize database performance to meet organizational standards.
We are looking for an experienced ERP Project Manager to oversee critical initiatives within our organization in Lake Oswego, Oregon. This long-term contract opportunity requires someone with strong attention to detail, project management skills, financial acumen, and expertise in ERP systems. The ideal candidate will play a pivotal role in streamlining workflows, improving processes, and ensuring successful system implementation.<br><br>Responsibilities:<br>• Lead and manage ERP-related projects, ensuring timely delivery and adherence to allocated budgets.<br>• Collaborate with stakeholders to gather and define project requirements and objectives.<br>• Provide day-to-day support for ongoing ERP system operations and address project-related challenges.<br>• Conduct workflow reviews in areas such as accounts payable and accounts receivable to identify and implement process improvements.<br>• Oversee the migration to Microsoft Dynamics 365 Business Central, ensuring minimal disruption to operations.<br>• Monitor the financial impact of ERP changes and ensure cash flow sensitivities are addressed effectively.<br>• Develop strategies to optimize tool utilization and enhance end-user efficiency.<br>• Coordinate with internal teams to align project goals with organizational needs.<br>• Ensure compliance with project management standards and best practices.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Seattle, Washington. In this long-term contract role, you will provide essential technical support to address user issues, manage service tickets, and troubleshoot both hardware and software problems. This is an excellent opportunity to contribute to a fast-paced environment while expanding your expertise in IT support.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, ensuring timely resolution of technical issues.<br>• Troubleshoot hardware problems, including desktops, laptops, and peripherals, to maintain smooth operations.<br>• Provide effective software support for applications such as Microsoft Office 365, Adobe, and other specialized tools.<br>• Manage user accounts, including Active Directory tasks and password resets.<br>• Address and resolve issues related to Windows 10 operating systems.<br>• Collaborate with the team to support upcoming roll-outs and deployments, including company-wide AI integration.<br>• Offer creative solutions to unique challenges, especially when working with accounting-specific software like Caseware.<br>• Ensure consistent documentation of issues and resolutions to improve service desk efficiency.<br>• Work closely with third-party vendors to escalate and route calls when necessary.<br>• Maintain a high level of customer satisfaction by delivering attentive and courteous support.
<p>Robert Half Technology is seeking a skilled Systems Administrator to support and maintain a mixed Linux and Windows infrastructure in a dynamic, multi-environmental client. </p><p><br></p><p><strong>Duration:</strong> Contract opportunity, with potential to extend </p><p><strong>Schedule:</strong> Monday-Friday (8AM-5PM)</p><p><strong>Location:</strong> Seattle, Washington</p><p><br></p><p>This role will be responsible for infrastructure operations, cloud and identity management, networking, and security compliance, while also contributing to ongoing system improvements and documentation.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and maintain Linux (RHEL/Ubuntu) and Windows server environments </li><li>Manage Microsoft 365 tenant, including Exchange Online, Entra ID (Azure AD), Conditional Access, and endpoint policies </li><li>Support and maintain network infrastructure, including firewalls, VPNs, and segmentation </li><li>Perform storage administration and support ongoing infrastructure projects </li><li>Manage patching, system updates, and vulnerability remediation across servers and endpoints </li><li>Support security and compliance initiatives, including documentation, access control, and audit readiness </li><li>Administer source control systems and assist with migrations as needed </li><li>Respond to helpdesk tickets and provide end-user support across multiple environments </li><li>Maintain and improve technical documentation, runbooks, and knowledge base articles </li><li>Participate in on-call rotation for critical system support </li></ul>
<p>We are seeking a detail-oriented and customer-focused Help Desk Technician to join our client in Delray Beach. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first and second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li></ul>
We are looking for a skilled Help Desk/Desktop Support Analyst to provide efficient technical assistance to end users in both onsite and remote settings. This role is based in Turtle Creek, Pennsylvania, and offers a long-term contract opportunity. Ideal candidates will have hands-on experience in troubleshooting, system administration, and IT support within a Windows environment.<br><br>Responsibilities:<br>• Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration.<br>• Manage user accounts in Active Directory and Office 365, maintaining security and accessibility.<br>• Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely.<br>• Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges.<br>• Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity.
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. <br> Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
We are looking for an experienced Systems Administrator to join our team in New York, New York. This role is vital to ensuring smooth IT operations, supporting end-users, and maintaining system functionality across various platforms. You will play a key role in providing technical support, managing systems, and collaborating with cross-functional teams to uphold operational excellence.<br><br>Responsibilities:<br>• Act as the primary point of contact for IT support, addressing desktop, hardware, mobile device, and application issues with advanced troubleshooting.<br>• Provide tailored IT assistance to senior leadership and executives, ensuring high levels of discretion and professionalism.<br>• Facilitate onboarding and offboarding processes, deliver user training, and offer guidance on IT systems and tools.<br>• Support and maintain audio/visual technologies for meetings and conference rooms, including platforms like Microsoft Teams and Zoom.<br>• Deploy, configure, and maintain end-user devices such as desktops, laptops, mobile devices, and printers, ensuring compliance with security standards.<br>• Administer user accounts, mailboxes, licenses, and permissions through Microsoft 365 and Entra ID.<br>• Manage shared folder permissions and file system access controls to ensure proper data governance.<br>• Monitor endpoint performance, apply patches, and address security compliance issues in line with organizational policies.<br>• Document system configurations, procedures, and operational standards to maintain accurate records.<br>• Collaborate with vendors and service providers for escalations, licensing, and hardware repairs.
<p>We are seeking an IT Site Support Specialist/Junior Infrastructure Administrator to support our local environment. Responsible for maintaining day-to-day IT operations, systems, network, and handling user support tickets. If you are technically savvy and able to operate independently in a fast-paced, fluid environment, please apply: </p><p>Responsibilities:</p><ul><li>Handle IT trouble tickets (Level I/II) - track and resolve</li><li>Provide Windows Desktop support</li><li>Support Active Directory (Level I/II) - Access Controls, Group Membership, Security</li><li>Assist with Microsoft Exchange (Level I/II) - user management</li><li>Microsoft 365 support, including Teams calling</li><li>Troubleshoot File & Print Servers</li><li>Manage software repository and deployment (Windows Deployment Services)</li><li>Deploy hardware (computers, printers, etc.)</li><li>Troubleshoot workstations and third-party applications</li><li>Maintain IT asset register</li><li>Develop and organize technical documentation</li><li>Manage network cabling/patching</li><li>Participate in IT Projects</li><li>Deliver end user technical training as needed</li><li>Provide backup support for site-based IT team members</li></ul><p><br></p>
We are looking for an experienced Accounts Payable Clerk to join our team in Houston, Texas. In this role, you will handle full-cycle accounts payable processes, ensuring accuracy and efficiency in managing financial transactions. The ideal candidate brings a strong attention to detail, excellent organizational skills, and the ability to work collaboratively with vendors and internal teams.<br><br>Responsibilities:<br>• Process invoices, including matching, batching, coding, and ensuring timely payments.<br>• Conduct regular check runs to verify accurate disbursement of funds.<br>• Manage vendor relationships, addressing inquiries and resolving payment discrepancies.<br>• Maintain accurate financial records and documentation for auditing purposes.<br>• Utilize Excel and Dynamics 365 Business Central to track and manage accounts payable functions.<br>• Collaborate with internal teams to streamline accounts payable processes.<br>• Ensure compliance with company policies and accounting regulations.<br>• Provide support for month-end and year-end closing activities.<br>• Identify and implement improvements to enhance the efficiency of accounts payable operations.
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
<p>We are looking for an experienced Azure Cloud Engineer to join our team North Houston. In this role, you will leverage your expertise to manage cloud infrastructure, ensure system reliability, and collaborate with team members on key projects. This position requires a strong background in Azure administration and Infrastructure as Code (IaC) tools, along with a commitment to delivering high-quality solutions.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage Azure cloud infrastructure to support business needs.</p><p>• Utilize tools such as Terraform and Ansible to develop and maintain Infrastructure as Code (IaC) solutions.</p><p>• Collaborate with team members to maintain Office 365, Exchange Online, Intune, and Active Directory systems.</p><p>• Ensure the scalability and reliability of cloud-based systems by implementing auto-scaling solutions.</p><p>• Regularly assess and optimize cloud environments to enhance performance and security.</p><p>• Provide on-site support five days a week, with half-day Fridays.</p><p>• Travel to Midland quarterly to participate in team collaborations and align on project objectives.</p><p>• Maintain documentation for cloud processes and configurations to ensure clarity and compliance.</p><p>• Work closely with stakeholders to identify and address technical challenges.</p><p>• Support and contribute to the development of cloud strategies aligned with organizational goals.</p>
We are looking for a detail-oriented NOC Technician to join our team in East Lansing, Michigan. In this role, you will monitor and maintain network infrastructure, respond to incidents, and ensure optimal performance across all systems. This position offers an exciting opportunity to work with cutting-edge technologies and collaborate with a dynamic team.<br><br>Responsibilities:<br>• Monitor the performance and health of routers, switches, firewalls, servers, and other network devices using advanced monitoring tools.<br>• Respond promptly to network incidents, troubleshoot issues, and implement solutions within established protocols.<br>• Manage the lifecycle of network incidents, including documentation, triage, and escalation when necessary.<br>• Configure and maintain network devices, including applying updates and patches in line with change management policies.<br>• Assist with the setup and testing of new network deployments based on engineering specifications.<br>• Analyze network performance trends, identify potential bottlenecks, and share findings with the engineering team.<br>• Maintain accurate records of network changes, configurations, and incidents for reporting purposes.<br>• Support the administration and maintenance of Linux and Microsoft back-office systems, including Office 365 and Active Directory.<br>• Collaborate with internal teams to resolve service-impacting issues and improve network efficiency.<br>• Provide guidance and support to Tier 1 staff for network-related queries and escalations.
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently.<br>• Manage and prioritize incoming service tickets, adapting to changing priorities as needed.<br>• Diagnose and resolve technical problems related to hardware, software, and network systems.<br>• Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools.<br>• Collaborate with internal and external resources to address complex incidents and provide timely solutions.<br>• Communicate updates and resolutions to users regarding open service requests.<br>• Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations.<br>• Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
We are looking for a skilled Desktop Support Analyst to join our team in Wartburg, Tennessee. In this long-term contract role, you will be responsible for providing comprehensive technical support, troubleshooting issues, and ensuring seamless connectivity for users. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to maintaining efficient IT operations.<br><br>Responsibilities:<br>• Provide hands-on desktop support, including device management, software installations, and hardware troubleshooting.<br>• Diagnose and resolve issues related to network connectivity, including LAN and WAN technologies.<br>• Perform break-fix support for docking stations, PCs, and other hardware components.<br>• Troubleshoot and resolve problems associated with Office 365 applications and services.<br>• Manage and document tickets in the support system, ensuring timely resolution of user issues.<br>• Utilize network monitoring tools to identify and address network performance or equipment issues.<br>• Configure and maintain network hardware, including switches and infrastructure components.<br>• Assist with desktop imaging and operating system installations to ensure systems are up-to-date.<br>• Support Active Directory environments by managing user accounts and permissions.<br>• Collaborate with team members to enhance IT processes and deliver superior user support.