<p><strong>Preferred:</strong></p><ul><li>Experience with Office 365 tenant migrations.</li><li>Troubleshooting experience with Fortinet products</li><li>Previous support of executive-level staff.</li></ul><p>Key Responsibilities:</p><ul><li>Provide hands-on desktop and application support for local Florida office users and remote employees in other regions.</li><li>Act as an escalation point for Level 1 support on issues involving accounts, networking, and systems troubleshooting.</li><li>Support, configure, and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams).</li><li>Assist with Active Directory user management, permissions, and group policies.</li><li>Troubleshoot and configure Fortinet products, including FortiGate firewalls, FortiSwitches, and FortiWAPs.</li><li>Perform basic networking tasks: VLANs, firewall policies, opening ports, connectivity troubleshooting, and minor cabling issues.</li></ul><p><br></p><p><br></p>

<p>Qualifications:</p><ul><li>3–5 years of desktop or IT support experience (Level 2 or equivalent).</li><li>Strong knowledge of Microsoft Windows OS, Active Directory, and Microsoft 365 administration.</li><li>Hands-on experience with Fortinet products (FortiGate, FortiSwitch, FortiWAP); understanding of VLANs, firewall rules, and policies.</li><li>Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, cabling).</li></ul><p><br></p>

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