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19 results for Project Engineer in Washington, DC

Project Manager
  • Washington, DC
  • onsite
  • Temporary / Contract
  • 65 - 74 USD / Hourly
  • <p><strong>Senior Technical Project Manager</strong></p><p><strong>Location:</strong> (Must reside in the Gaithersburg, MD / Washington, DC Metro Area)</p><p><strong>Employment Type:</strong> Full-Time 26-Week Contract with Potential Extension or Conversion</p><p><strong>Clearance Requirement:</strong> Must currently hold or have the ability to obtain a U.S. Government Public Trust clearance</p><p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>Senior Technical Project Manager</strong> to lead the planning, execution, and successful delivery of Salesforce CRM and Contact Center modernization initiatives supporting a Federal government program. This role requires advanced program and project management expertise within an IT framework, along with a strong technical background in contact center platforms and Salesforce-based solutions.</p><p>The ideal candidate brings a blend of hands-on technical leadership, solution architecture experience, and the ability to manage complex, cross-functional initiatives in a remote environment. This position plays a key role in driving innovation, continuous improvement, and operational excellence across customer engagement technologies.</p><p>Position Overview</p><p>We are seeking a <strong>Senior Technical Project Manager</strong> to lead Salesforce CRM and Contact Center modernization efforts supporting a Federal government program. This role requires strong technical project and program management experience, along with hands-on knowledge of Salesforce platforms and cloud-based contact center technologies. The ideal candidate will bring solution architecture expertise, Agile leadership, and a continuous-improvement mindset to drive high-quality, customer-focused outcomes.</p><p><strong>K</strong>Key Responsibilities</p><ul><li>Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization initiatives</li><li>Engage with external stakeholders to understand mission needs, goals, and requirements</li><li>Coordinate across cross-functional teams, including business owners, IT leadership, and vendors</li><li>Oversee Salesforce implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics) in compliance with federal and FedRAMP standards</li><li>Manage Contact Center technology deployments (e.g., NICE CXone, Amazon Connect, or equivalent CCaaS platforms), including IVR, call routing, self-service automation, and CRM integrations</li><li>Gather and document functional and technical requirements; translate requirements into user stories and technical specifications</li><li>Facilitate Agile ceremonies, including daily stand-ups and backlog refinement</li><li>Manage scope, schedules, budgets, labor estimates, and project documentation</li><li>Drive continuous improvement by identifying technical solutions that improve performance and customer experience</li><li>Monitor contact center quality metrics and operational performance</li><li>Develop solution architectures for CCaaS, CRM, telephony, and related platforms</li><li>Provide weekly project status reporting to internal and external stakeholders</li><li>Support training, onboarding, and staffing activities for contact center operations as needed</li></ul>
  • 2026-04-09T00:00:00Z
Infrastructure Engineer
  • Ashburn, VA
  • onsite
  • Temporary / Contract
  • 30 - 48 USD / Hourly
  • <p>This is a Tuesday through Saturday shift, 10am to 6pm in Ashburn, leading infrastructure and operations for a data center site. There is opportunity for long term contract and possible conversion to permanent </p><p>·        Manages infrastructure installation requests from initiation to closure</p><p>·        Reports to the Infrastructure Manager.</p><p>·        Supports building Power Downs/Single Sided Events.</p><p>·        Certify infrastructure network connections and peripherals prior to handing off to DCS.</p><p>·        Interface with the BAU team to provide any additional infrastructure</p><p>·        Interface with the BU’s, Hines engineering.</p><p>·        Coordinates work requests with electrical contractor to ensure all Service Levels are met.</p><p>·        Provides detailed estimates of assigned projects, documents requirements through direct communication with other members of IT or Project Management team as well as interpretation of schematics and drawings.</p><p>·        Create Tickets/TCMs &amp; monitor for approval, Closeout/Cancel them once work is complete.</p><p>·        Coordinate power remediation from start to completion.</p><p>·        Assist with rack level capacity management and MOA monitoring.</p><p>·        Participate in any and all meetings pertaining to BAU or projects INF work.</p><p>·        Provides Root Cause Analysis reports regarding power issues.</p><p>·        Understanding of the Power and Cooling of a 2N+1 Data Center.</p><p>·        Management of M&amp;E Vendors.</p><p>·        RPP surveys for Single sided events.</p><p>·        Creation of GPC notifications.</p><p>·        Incident Management</p><p>·        Coordinate the Infrastructure Installs including but not limited to the following:</p><ul><li>Survey for Power installs.</li><li>Infrastructure &amp; Rack installs.</li><li>Survey for Infrastructure Cabling (Fiber and copper).</li><li>New Data Center Build-outs.</li><li>Responsible for the ordering of all infrastructure materials.</li><li>Responsible for tracking Purchase Orders.</li><li>Tracking Infrastructure Stock.</li><li>Storeroom Management.</li></ul>
  • 2026-04-07T00:00:00Z
Principal Software Engineer
  • Bowie, MD
  • remote
  • Permanent / Full Time
  • 170000 - 180000 USD / Yearly
  • We are looking for an experienced Principal Software Engineer to design, develop, and optimize large-scale systems while ensuring high availability and performance. This role requires expertise in cloud-based platforms and distributed architectures, along with a commitment to secure coding practices and innovative problem-solving. Based in Bowie, Maryland, this position offers an exciting opportunity to contribute to cutting-edge software solutions.<br><br>Responsibilities:<br>• Develop and maintain large-scale, always-on data systems using Kotlin/Java, C#, and JavaScript.<br>• Design and implement distributed systems and high-availability architectures on cloud-based platforms.<br>• Utilize Infrastructure as Code to manage both managed and unmanaged services effectively.<br>• Optimize performance, conduct profiling, and execute tuning for complex systems to ensure efficiency.<br>• Build and maintain large data warehouse systems such as Snowflake or BigQuery.<br>• Implement DevOps practices, including the development and management of CI/CD pipelines.<br>• Ensure adherence to security best practices and secure coding standards across projects.<br>• Engineer software solutions capable of processing and managing extensive volumes of data.<br>• Collaborate with cross-functional teams to understand and adapt to new problem spaces.<br>• Communicate technical concepts effectively to diverse audiences, both in writing and verbally.
  • 2026-04-21T00:00:00Z
Cloud Engineer
  • Falls Church, VA
  • onsite
  • Temporary / Contract
  • 60 - 110 USD / Hourly
  • <p>We are seeking a Cloud Engineer to support the design, deployment, and maintenance of cloud infrastructure across our environments. This role focuses on building reliable, secure, and scalable cloud solutions while assisting development and IT teams with day‑to‑day cloud operations.</p><p><strong>Responsibilities</strong></p><ul><li>Deploy, configure, and manage cloud resources in AWS/Azure/GCP.</li><li>Maintain CI/CD pipelines and automate infrastructure tasks using tools such as Terraform, CloudFormation, or similar.</li><li>Monitor system performance, reliability, cost, and security posture across cloud workloads.</li><li>Support containerized applications (Docker/Kubernetes) and troubleshoot environment issues.</li><li>Implement cloud security best practices, including IAM, logging, patching, and network controls.</li><li>Assist with incident response, cloud migrations, and environment optimization.</li><li>Collaborate with engineering and IT teams to support application deployments and cloud operations.</li></ul><p><br></p>
  • 2026-04-10T00:00:00Z
Cloud Engineer
  • Bethesda, MD
  • onsite
  • Temporary / Contract
  • 60 - 110 USD / Hourly
  • <p>We are seeking a Cloud Engineer to support the design, deployment, and maintenance of cloud infrastructure across our environments. This role focuses on building reliable, secure, and scalable cloud solutions while assisting development and IT teams with day‑to‑day cloud operations.</p><p><strong>Responsibilities</strong></p><ul><li>Deploy, configure, and manage cloud resources in AWS/Azure/GCP.</li><li>Maintain CI/CD pipelines and automate infrastructure tasks using tools such as Terraform, CloudFormation, or similar.</li><li>Monitor system performance, reliability, cost, and security posture across cloud workloads.</li><li>Support containerized applications (Docker/Kubernetes) and troubleshoot environment issues.</li><li>Implement cloud security best practices, including IAM, logging, patching, and network controls.</li><li>Assist with incident response, cloud migrations, and environment optimization.</li><li>Collaborate with engineering and IT teams to support application deployments and cloud operations.</li></ul><p><br></p>
  • 2026-04-10T00:00:00Z
Cloud Engineer
  • Baltimore, MD
  • onsite
  • Temporary / Contract
  • 60 - 110 USD / Hourly
  • <p>We are seeking a Cloud Engineer to support the design, deployment, and maintenance of cloud infrastructure across our environments. This role focuses on building reliable, secure, and scalable cloud solutions while assisting development and IT teams with day‑to‑day cloud operations.</p><p><strong>Responsibilities</strong></p><ul><li>Deploy, configure, and manage cloud resources in AWS/Azure/GCP.</li><li>Maintain CI/CD pipelines and automate infrastructure tasks using tools such as Terraform, CloudFormation, or similar.</li><li>Monitor system performance, reliability, cost, and security posture across cloud workloads.</li><li>Support containerized applications (Docker/Kubernetes) and troubleshoot environment issues.</li><li>Implement cloud security best practices, including IAM, logging, patching, and network controls.</li><li>Assist with incident response, cloud migrations, and environment optimization.</li><li>Collaborate with engineering and IT teams to support application deployments and cloud operations.</li></ul><p><br></p>
  • 2026-04-10T00:00:00Z
Cloud Engineer
  • Washington, DC
  • onsite
  • Temporary / Contract
  • 60 - 110 USD / Hourly
  • <p>We are seeking a Cloud Engineer to support the design, deployment, and maintenance of cloud infrastructure across our environments. This role focuses on building reliable, secure, and scalable cloud solutions while assisting development and IT teams with day‑to‑day cloud operations.</p><p><strong>Responsibilities</strong></p><ul><li>Deploy, configure, and manage cloud resources in AWS/Azure/GCP.</li><li>Maintain CI/CD pipelines and automate infrastructure tasks using tools such as Terraform, CloudFormation, or similar.</li><li>Monitor system performance, reliability, cost, and security posture across cloud workloads.</li><li>Support containerized applications (Docker/Kubernetes) and troubleshoot environment issues.</li><li>Implement cloud security best practices, including IAM, logging, patching, and network controls.</li><li>Assist with incident response, cloud migrations, and environment optimization.</li><li>Collaborate with engineering and IT teams to support application deployments and cloud operations.</li></ul><p><br></p>
  • 2026-04-10T00:00:00Z
Project/Program Manager III
  • Hanover, MD
  • remote
  • Temporary / Contract
  • 65 - 70 USD / Hourly
  • <p><strong>Project / Program Manager III </strong></p><p><strong>Employment Type: </strong>7-Months | Full‑Time Contract, Potential for Extension, or Conversion </p><p><strong>Schedule:</strong> Typically 9:00 AM – 5:00 PM with flexibility required for evening work (as late as 6–9 PM); occasional overtime, weekend, or holiday support (up to 8 hours/week)</p><p><strong>Travel:</strong> Required; assigned a home base location as close as possible to supported sites</p><p><strong>Position Overview</strong></p><p>The Project / Program Manager III is responsible for coordinating and delivering complex engineering and integration projects within active operational environments. This role partners closely with engineering, operations, vendors, and on‑site stakeholders to ensure successful execution of retrofit initiatives across multiple locations.</p><p>The position focuses on managing schedules, milestones, risks, and vendor performance while ensuring engineering deliverables are completed on time and with minimal disruption to ongoing operations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee end‑to‑end project and program execution, including planning, scheduling, scope control, and milestone tracking.</li><li>Coordinate and manage retrofit projects across multiple active sites, including conveyor system and automated material handling upgrades.</li><li>Manage vendor performance on‑site through deployment phases, ensuring adherence to scope, quality standards, and timelines.</li><li>Proactively identify and mitigate project risks to prevent delays and operational disruption.</li><li>Travel regularly to assigned sites to monitor progress, validate quality of work, and confirm milestone completion.</li><li>Partner with on‑site stakeholders, including engineering, reliability, maintenance, and operations teams, to ensure alignment and smooth execution.</li><li>Review engineering documentation and technical deliverables to support successful system integration.</li><li>Manage temporary systems and transition plans during retrofit and deployment activities.</li><li>Prepare and deliver regular status updates and reporting for management and leadership.</li><li>Coordinate activities across up to 12 sites, ensuring execution targets are met by year‑end.</li><li>Lead and influence cross‑functional teams without direct people management authority.</li><li>Perform additional project and program management duties as needed.</li></ul>
  • 2026-04-21T00:00:00Z
Project Assistant
  • Bethesda, MD
  • onsite
  • Temporary / Contract
  • 22 - 25 USD / Hourly
  • <p>Our company is seeking a highly organized and resourceful Project Assistant to support our project management team and ensure seamless execution of ongoing initiatives. This role offers the opportunity to gain hands-on experience with cross-functional projects and make a tangible impact on our operations. This role requires excellent coordination and communication skills.</p><p> </p><p> Responsibilities:</p><p> • Assist with project documentation, timelines, and deliverables.</p><p> • Coordinate communication between project team members.</p><p> • Track progress and update project management systems.</p><p> • Prepare meeting notes and assist with reporting and analysis.</p><p> • Support procurement and logistical needs.</p><p> </p><p> </p>
  • 2026-04-01T00:00:00Z
Project Assistant
  • Hyattsville, MD
  • onsite
  • Temporary / Contract
  • 22 - 25 USD / Hourly
  • <p>Our company is seeking an organized and enthusiastic Project Assistant to join our team. In this role, you’ll provide critical support to project managers and contribute to the smooth execution of various initiatives. This is an excellent opportunity to gain hands-on experience in project coordination with opportunities for career advancement.</p><p><br></p><p>Responsibilities:</p><p> • Assist with project documentation, timelines, and deliverables.</p><p> • Coordinate communication between project team members.</p><p> • Track progress and update project management systems.</p><p> • Prepare meeting notes and assist with reporting and analysis.</p><p> • Support procurement and logistical needs.</p><p> </p><p> </p><p><br></p>
  • 2026-04-01T00:00:00Z
Project Assistant
  • Silver Spring, MD
  • onsite
  • Temporary / Contract
  • 22 - 25 USD / Hourly
  • <p>Our company is seeking a detail-oriented and proactive Project Assistant to support our team with the successful execution of multiple projects. This individual will collaborate closely with project managers and cross-functional teams, ensuring that all administrative tasks and project milestones are met on time. This role requires excellent coordination and communication skills.</p><p> </p><p> Responsibilities:</p><p> • Assist with project documentation, timelines, and deliverables.</p><p> • Coordinate communication between project team members.</p><p> • Track progress and update project management systems.</p><p> • Prepare meeting notes and assist with reporting and analysis.</p><p> • Support procurement and logistical needs.</p><p> </p><p> </p>
  • 2026-04-01T00:00:00Z
Project Assistant
  • Gaithersburg, MD
  • onsite
  • Temporary / Contract
  • 22 - 25 USD / Hourly
  • <p>Our company is seeking a highly organized and resourceful Project Assistant to support our project management team and ensure seamless execution of ongoing initiatives. This role offers the opportunity to gain hands-on experience with cross-functional projects and make a tangible impact on our operations.</p><p><br></p><p>Responsibilities:</p><p> • Assist with project documentation, timelines, and deliverables.</p><p> • Coordinate communication between project team members.</p><p> • Track progress and update project management systems.</p><p> • Prepare meeting notes and assist with reporting and analysis.</p><p> • Support procurement and logistical needs.</p><p> </p><p> </p>
  • 2026-04-01T00:00:00Z
Security Engineer
  • Falls Church, VA
  • onsite
  • Temporary / Contract
  • 57 - 95 USD / Hourly
  • <p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Security Engineer</strong> to design, implement, and support security controls across enterprise systems, cloud environments, and networks. This role focuses on threat detection, vulnerability management, incident response, and maintaining strong security posture across the organization. The ideal candidate has hands‑on experience with modern security tools, cloud platforms, and industry best practices.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Implement and maintain security tools including EDR, SIEM, vulnerability scanners, and identity security solutions.</li><li>Monitor security events, analyze alerts, and respond to potential threats.</li><li>Conduct security assessments, vulnerability scans, and remediation planning.</li><li>Support security operations including incident triage, investigations, and documentation.</li><li>Maintain and improve cloud and on‑prem security configurations (AWS, Azure, O365, firewalls, network appliances).</li><li>Develop and enforce security policies, standards, and technical controls.</li><li>Support IAM processes including MFA enforcement, privilege management, and access reviews.</li><li>Partner with Infrastructure, Cloud, and DevOps teams to ensure secure architectures.</li><li>Contribute to security automation, hardening, and continuous improvement initiatives.</li></ul><p><br></p>
  • 2026-04-10T00:00:00Z
Security Engineer
  • Washington, DC
  • onsite
  • Temporary / Contract
  • 57 - 92 USD / Hourly
  • <p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Security Engineer</strong> to design, implement, and support security controls across enterprise systems, cloud environments, and networks. This role focuses on threat detection, vulnerability management, incident response, and maintaining strong security posture across the organization. The ideal candidate has hands‑on experience with modern security tools, cloud platforms, and industry best practices.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Implement and maintain security tools including EDR, SIEM, vulnerability scanners, and identity security solutions.</li><li>Monitor security events, analyze alerts, and respond to potential threats.</li><li>Conduct security assessments, vulnerability scans, and remediation planning.</li><li>Support security operations including incident triage, investigations, and documentation.</li><li>Maintain and improve cloud and on‑prem security configurations (AWS, Azure, O365, firewalls, network appliances).</li><li>Develop and enforce security policies, standards, and technical controls.</li><li>Support IAM processes including MFA enforcement, privilege management, and access reviews.</li><li>Partner with Infrastructure, Cloud, and DevOps teams to ensure secure architectures.</li><li>Contribute to security automation, hardening, and continuous improvement initiatives.</li></ul><p><br></p>
  • 2026-04-10T00:00:00Z
Security Engineer
  • Chevy Chase, MD
  • onsite
  • Temporary / Contract
  • 57 - 92 USD / Hourly
  • <p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Security Engineer</strong> to design, implement, and support security controls across enterprise systems, cloud environments, and networks. This role focuses on threat detection, vulnerability management, incident response, and maintaining strong security posture across the organization. The ideal candidate has hands‑on experience with modern security tools, cloud platforms, and industry best practices.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Implement and maintain security tools including EDR, SIEM, vulnerability scanners, and identity security solutions.</li><li>Monitor security events, analyze alerts, and respond to potential threats.</li><li>Conduct security assessments, vulnerability scans, and remediation planning.</li><li>Support security operations including incident triage, investigations, and documentation.</li><li>Maintain and improve cloud and on‑prem security configurations (AWS, Azure, O365, firewalls, network appliances).</li><li>Develop and enforce security policies, standards, and technical controls.</li><li>Support IAM processes including MFA enforcement, privilege management, and access reviews.</li><li>Partner with Infrastructure, Cloud, and DevOps teams to ensure secure architectures.</li><li>Contribute to security automation, hardening, and continuous improvement initiatives.</li></ul><p><br></p>
  • 2026-04-10T00:00:00Z
Security Engineer
  • Baltimore, MD
  • onsite
  • Temporary / Contract
  • 57 - 92 USD / Hourly
  • <p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Security Engineer</strong> to design, implement, and support security controls across enterprise systems, cloud environments, and networks. This role focuses on threat detection, vulnerability management, incident response, and maintaining strong security posture across the organization. The ideal candidate has hands‑on experience with modern security tools, cloud platforms, and industry best practices.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Implement and maintain security tools including EDR, SIEM, vulnerability scanners, and identity security solutions.</li><li>Monitor security events, analyze alerts, and respond to potential threats.</li><li>Conduct security assessments, vulnerability scans, and remediation planning.</li><li>Support security operations including incident triage, investigations, and documentation.</li><li>Maintain and improve cloud and on‑prem security configurations (AWS, Azure, O365, firewalls, network appliances).</li><li>Develop and enforce security policies, standards, and technical controls.</li><li>Support IAM processes including MFA enforcement, privilege management, and access reviews.</li><li>Partner with Infrastructure, Cloud, and DevOps teams to ensure secure architectures.</li><li>Contribute to security automation, hardening, and continuous improvement initiatives.</li></ul><p><br></p>
  • 2026-04-10T00:00:00Z
HR Project Manager
  • Baltimore, MD
  • onsite
  • Temporary to Hire
  • 50 - 60 USD / Hourly
  • We are looking for a dedicated HR Project Manager in Baltimore, Maryland, to join our team on a contract with the potential for a long-term position. This role is pivotal in streamlining compliance-based operations and optimizing integration efforts to align with organizational objectives. The ideal candidate will bring expertise in HR compliance and process improvement, ensuring adherence to federal, state, and local regulations while driving efficiency.<br><br>Responsibilities:<br>• Maintain in-depth knowledge of HR and healthcare regulations to ensure compliance across all human capital processes.<br>• Monitor and evaluate the progress of integration projects, ensuring they meet strategic business goals.<br>• Develop and implement detailed plans for process optimization and compliance audits.<br>• Analyze current workflows and identify areas for improvement to enhance operational efficiency.<br>• Create training materials and documentation to support compliance initiatives and educate team members.<br>• Provide training and guidance on new systems and processes to ensure seamless adoption.<br>• Manage credentialing practices, ensuring licenses, certifications, and registrations remain up-to-date and compliant with regulatory standards.<br>• Collaborate with cross-functional teams to address integration challenges and foster effective communication.<br>• Lead special projects focused on compliance and process improvement, ensuring alignment with organizational objectives.
  • 2026-04-27T00:00:00Z
Software Engineer (C++ / Java / Microservices))
  • Gaithersburg, MD
  • onsite
  • Temporary / Contract
  • 70 - 75 USD / Hourly
  • <p>We are seeking a Software Engineer to support the design, development, and delivery of modern application solutions within an Agile environment. This role is ideal for a technically strong engineer who thrives in fast‑paced settings and is comfortable working with evolving technologies, including AI‑assisted development tools.</p><p>The ideal candidate is a self‑starter with solid engineering fundamentals, experience working across C++ and Java ecosystems, and exposure to microservices architecture. This role requires adaptability, strong problem‑solving skills, and the ability to collaborate effectively across teams while maintaining high standards of code quality and delivery.</p><p><br></p><p>Key Responsibilities</p><p>Application Development &amp; Engineering</p><ul><li>Design, develop, and maintain applications using C++ and/or Java.</li><li>Contribute to development of microservices‑based architectures and distributed systems.</li><li>Deliver high‑quality, maintainable code using Agile methodologies.</li></ul><p>AI‑Augmented Development</p><ul><li>Leverage AI and coding assistant tools to improve efficiency and accelerate development workflows.</li><li>Evaluate and refine outputs from AI tools to ensure code quality, correctness, and maintainability.</li></ul><p>Agile Delivery &amp; Collaboration</p><ul><li>Participate in Agile ceremonies including sprint planning, standups, and retrospectives.</li><li>Collaborate with cross‑functional teams to understand and translate requirements into technical solutions.</li><li>Continuously adapt to changing priorities and evolving requirements.</li></ul>
  • 2026-04-28T00:00:00Z
Software Engineering IV
  • Washington, DC
  • onsite
  • Temporary / Contract
  • 44 - 51 USD / Hourly
  • <p>Role Overview</p><p>We are seeking experienced <strong>Mail Engineers</strong> to support enterprise‑level messaging and mobile device management services within a <strong>highly regulated, government‑facing environment</strong>. This role is responsible for the <strong>design, configuration, integration, testing, release, maintenance, and operational support</strong> of Microsoft O365 and Exchange platforms. The engineer will collaborate closely with service desk, engineering, infrastructure, and customer stakeholders to ensure the reliability, security, and availability of mail and MDM services.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, configure, integrate, test, release, maintain, and support <strong>Microsoft O365 Cloud services</strong>, including:</li><li>Exchange Online</li><li>Outlook</li><li>OneDrive for Business</li><li>Azure Active Directory</li><li>Microsoft Intune with Apple Business Manager</li><li>Microsoft Security &amp; Compliance tools</li><li>Support <strong>Enterprise Messaging and MDM services</strong> in a production, regulated environment</li><li>Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams</li><li>Manage incidents and service requests according to <strong>urgency, impact, priority, and SLAs</strong>, including:</li><li>Assessment and assignment</li><li>Queue monitoring</li><li>Resolution and closure</li><li>Coordinate <strong>change and release management</strong> activities for mail and MDM services, including:</li><li>Architecture and configuration planning</li><li>Risk and impact analysis</li><li>Scheduling and staffing</li><li>Testing, implementation, and post‑release monitoring</li><li>Troubleshoot outages, performance issues, and defects through <strong>root‑cause analysis</strong>, applying workarounds and permanent fixes</li><li>Partner with infrastructure teams and third‑party vendors to resolve complex technical issues</li><li>Assess and respond to security incidents and vulnerabilities; implement patches, upgrades, and email‑blocking remediation</li><li>Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement</li><li>Maintain technical documentation including:</li><li>System designs and architectures</li><li>Standard operating procedures (SOPs)</li><li>Work instructions and knowledge articles</li><li>Licensing and support agreements</li><li>Deliver daily operational reporting and communicate status, risks, and expectations to stakeholders</li></ul><p><br></p>
  • 2026-04-11T00:00:00Z