We are looking for an IT Project Manager to lead client-facing initiatives in the service industry. This role is ideal for a proactive and detail-oriented individual who can guide complex projects from planning through delivery while maintaining strong communication with stakeholders and ensuring high-quality outcomes. The successful candidate will balance competing priorities, support process improvements, and foster trusted client partnerships in environments that require sound judgment and adaptability.<br><br>Responsibilities:<br>• Direct complex IT projects through all phases, establishing timelines, priorities, and deliverables that align with client and business objectives.<br>• Serve as the primary point of coordination for clients and internal teams, resolving issues promptly and maintaining productive working relationships.<br>• Facilitate project planning activities, including scope definition, resource coordination, risk identification, and ongoing status tracking.<br>• Lead cross-functional teams in fast-paced environments, keeping work on schedule while managing shifting priorities and deadlines.<br>• Drive process optimization efforts by identifying inefficiencies, recommending practical improvements, and supporting organizational change initiatives.<br>• Prepare clear project documentation, meeting summaries, status reports, and follow-up actions to ensure visibility and accountability across stakeholders.<br>• Support customer education and training efforts to promote successful adoption of project deliverables and operational processes.<br>• Use project management and collaboration tools such as Microsoft Project, Jira, Visio, Excel, Word, Outlook, and PowerPoint to monitor execution and communicate progress.<br>• Travel as needed to meet with clients, support project milestones, and strengthen business relationships.
We are looking for an IT Administrator to support and strengthen day-to-day technology operations in Ohio. This role is ideal for a systems specialist who can manage core infrastructure, resolve technical issues efficiently, and maintain a secure, reliable user environment. The position requires strong hands-on experience across Microsoft platforms, network support, virtualization, and security-focused administration.<br><br>Responsibilities:<br>• Administer and support Windows-based systems, Microsoft Office applications, and Outlook to ensure dependable performance for end users.<br>• Manage directory services and virtual infrastructure, including user access, system configuration, and ongoing platform maintenance.<br>• Diagnose and resolve workstation and server issues using established Windows troubleshooting methods and system analysis tools.<br>• Maintain network connectivity by addressing IP configuration problems and assisting with the setup and support of networking hardware.<br>• Troubleshoot wireless performance concerns by identifying signal disruption, coverage limitations, and interference-related issues.<br>• Contribute to infrastructure security by supporting device hardening, access controls, and compliance-aligned administrative practices.<br>• Assist with the configuration, support, and issue resolution of network equipment while helping preserve a secure operating environment.<br>• Participate in security testing activities, including vulnerability reviews and penetration testing support, to help identify and reduce risk.
<p>We are looking for an experienced IT Infrastructure Manager to lead the performance, reliability, and security of core technology environments supporting transport operations in Greater Cleveland, Ohio. This role oversees on-premises and cloud-based infrastructure, ensuring systems remain resilient, well-maintained, and aligned with operational needs. The ideal candidate brings a strong background in infrastructure administration, vendor coordination, disaster recovery planning, and continuous improvement across enterprise IT services.</p><p><br></p><p>Responsibilities:</p><p>• Direct the planning, deployment, upkeep, and retirement of infrastructure platforms that support daily IT operations.</p><p>• Oversee the stability and availability of physical servers, virtual machines, host environments, and storage systems across the organization.</p><p>• Manage cloud environments in platforms such as Microsoft Azure and Amazon Web Services to maintain secure, efficient, and scalable operations.</p><p>• Coordinate response activities for physical security events, escalating issues when appropriate and ensuring required reporting is completed.</p><p>• Administer enterprise storage, backup, and recovery solutions to protect data integrity and support restoration needs.</p><p>• Partner with external vendors and service providers to deliver ongoing infrastructure support and resolve operational issues effectively.</p><p>• Strengthen business continuity by developing, testing, and refining disaster recovery strategies and infrastructure safeguards.</p><p>• Lead initiatives that improve infrastructure standards, operational metrics, and service performance through established IT best practices.</p><p>• Work closely with internal stakeholders to address security concerns, operational risks, and long-term infrastructure priorities.</p><p>• Investigate complex technical issues, identify root causes, and implement sustainable corrective actions to prevent recurrence.</p>