We are looking for an experienced IT Manager to oversee end-user technology support and endpoint operations across our organization in Cleveland, Ohio. In this role, you will lead a team responsible for service desk operations, endpoint lifecycle management, and IT service management processes, ensuring optimal service quality and continuous improvement. This highly visible position offers the chance to directly enhance company efficiency and profitability while fostering a culture of responsiveness and innovation.<br><br>Responsibilities:<br>• Provide leadership and direction for the IT Operations team, including performance management and setting measurable objectives.<br>• Mentor team members to strengthen technical skills and improve service delivery.<br>• Supervise Tier 1 and Tier 2 end-user support across all company locations, ensuring timely issue resolution.<br>• Define, monitor, and report on key performance indicators such as response times, service quality, and compliance.<br>• Oversee the configuration and maintenance of the company’s IT service management platform, including workflows and reporting dashboards.<br>• Manage endpoint lifecycle processes, including deployment, provisioning, and compliance using Microsoft Intune and related technologies.<br>• Develop and implement automation strategies to enhance operational efficiency.<br>• Collaborate with cybersecurity teams on endpoint security and vulnerability remediation.<br>• Coordinate user access provisioning and deprovisioning to align with company policies.<br>• Maintain vendor relationships and assist with budgeting and lifecycle planning for hardware and software assets.
<p>We are looking for an experienced IT Infrastructure Manager to lead the stability, security, and performance of enterprise technology environments supporting transportation operations in Cleveland, Ohio. This role will oversee core infrastructure across on-premises and cloud platforms, ensuring reliable service delivery, resilient systems, and strong operational controls. The ideal candidate brings a hands-on leadership style, a strong background in infrastructure administration, and the ability to strengthen technical processes while partnering effectively with internal stakeholders and external providers.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, deployment, support, and retirement of infrastructure components that are critical to day-to-day IT operations.</p><p>• Oversee the health and availability of physical and virtual environments, including host systems, virtual machines, and enterprise storage platforms.</p><p>• Manage cloud-based infrastructure across platforms such as Microsoft Azure and Amazon Web Services to maintain performance, scalability, and uptime.</p><p>• Coordinate response efforts for physical security events, escalating issues appropriately and ensuring required incident documentation is shared with relevant parties.</p><p>• Administer backup and storage solutions to protect business data and support recovery objectives.</p><p>• Direct vendor and contractor partnerships to ensure effective operational support, service quality, and timely issue resolution.</p><p>• Establish and maintain disaster recovery capabilities that support business continuity and reduce operational risk.</p><p>• Promote infrastructure best practices by improving processes, performance metrics, and operational standards across the environment.</p><p>• Build strong working relationships with key stakeholders to address security concerns, operational needs, and long-term infrastructure priorities.</p><p>• Investigate complex technical issues, identify root causes, and implement corrective actions that prevent recurrence.</p>
We are looking for an IT Administrator to support and strengthen day-to-day technology operations in Ohio. This role is ideal for a systems specialist who can manage core infrastructure, resolve technical issues efficiently, and maintain a secure, reliable user environment. The position requires strong hands-on experience across Microsoft platforms, network support, virtualization, and security-focused administration.<br><br>Responsibilities:<br>• Administer and support Windows-based systems, Microsoft Office applications, and Outlook to ensure dependable performance for end users.<br>• Manage directory services and virtual infrastructure, including user access, system configuration, and ongoing platform maintenance.<br>• Diagnose and resolve workstation and server issues using established Windows troubleshooting methods and system analysis tools.<br>• Maintain network connectivity by addressing IP configuration problems and assisting with the setup and support of networking hardware.<br>• Troubleshoot wireless performance concerns by identifying signal disruption, coverage limitations, and interference-related issues.<br>• Contribute to infrastructure security by supporting device hardening, access controls, and compliance-aligned administrative practices.<br>• Assist with the configuration, support, and issue resolution of network equipment while helping preserve a secure operating environment.<br>• Participate in security testing activities, including vulnerability reviews and penetration testing support, to help identify and reduce risk.
<p>We are looking for a detail-oriented Property Manager to support a growing real estate portfolio in Beachwood, Ohio. This is Contract opportunity that begins on a part-time basis and offers the chance to contribute during a high-volume period of property onboarding and tenant support. The role is ideal for someone who communicates confidently, follows through on open items, and is comfortable working across property operations, billing coordination, and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate follow-up on utility accounts, payment activity, and other property-related administrative items to keep operations moving efficiently.</p><p>• Guide new tenants through payment portal setup and provide clear support during the registration process.</p><p>• Respond to tenant inquiries related to ownership updates, billing questions, and general property concerns with professionalism and urgency.</p><p>• Communicate with vendors to confirm account changes, billing updates, and service continuity across assigned properties.</p><p>• Track outstanding issues, gather missing information, and help move time-sensitive tasks to resolution.</p><p>• Assist with onboarding activities for newly assigned properties, including operational coordination and documentation follow-through.</p><p>• Maintain accurate records and use property management systems and Microsoft Office tools to organize daily work.</p><p>• Partner with internal stakeholders to troubleshoot issues and ensure a smooth experience for tenants, vendors, and property teams.</p>
<p>We are looking for a highly skilled Integration Manager to oversee system integrations and ensure seamless communication between various software platforms. This role requires a detail-oriented individual with a strong technical background and the ability to manage change effectively within a dynamic environment. Join our team in Greater Cleveland, Ohio, where you will play a key role in optimizing business processes and driving efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Manage the implementation and integration of systems to align with business goals.</p><p>• Collaborate with stakeholders to gather and document business requirements for system enhancements.</p><p>• Develop and maintain custom reports using tools like Crystal Reports and Microsoft SQL.</p><p>• Lead change management initiatives to ensure smooth transitions during system upgrades or modifications.</p><p>• Troubleshoot and resolve integration issues to maintain system performance and reliability.</p><p>• Provide detailed technical documentation and training to users on system functionalities.</p><p>• Coordinate with cross-functional teams to ensure alignment on integration objectives.</p><p>• Monitor and analyze system performance to identify areas for improvement.</p><p>• Stay updated on industry trends and best practices to enhance integration processes.</p>
We are looking for a dedicated Project Manager to join our team on a long-term contract basis in Cleveland, Ohio. The ideal candidate will excel in managing timelines, coordinating tasks, and delivering results while adapting quickly to new environments. This role requires a proactive individual who thrives in ambiguity and can operate independently after a brief ramp-up period.<br><br>Responsibilities:<br>• Oversee the successful implementation of software projects, ensuring all deliverables are completed on time and within scope.<br>• Coordinate tasks and activities across multiple teams, maintaining clear communication and alignment with stakeholders.<br>• Manage project timelines, identify risks, and implement solutions to address potential challenges.<br>• Facilitate Agile Scrum processes to promote iterative development and continuous improvement.<br>• Utilize tools like Atlassian Jira to track project progress and maintain transparency across teams.<br>• Collaborate with leadership to define project objectives and ensure alignment with organizational goals.<br>• Provide regular updates and reports on project status to stakeholders and management.<br>• Step into ambiguous situations and develop clear action plans to move projects forward.<br>• Build strong relationships with team members and stakeholders to foster trust and collaboration.<br>• Ensure all projects adhere to best practices and standards in project management.