We are looking for a dedicated Customer Service Representative based in the Columbus, OH with remote flexibility. This is a long-term contract position where you will play a critical role in supporting health care professionals and patients with questions. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training. Responsibilities:• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.• Handle a minimum of 60-80 calls per day to maintain productivity standards.• Utilize computer systems to track and manage scheduling data effectively.• Collaborate with experienced employees during training and transition to working independently.• Maintain professionalism while managing interruptions and prioritizing tasks.• Apply medical knowledge to assist patients and enhance scheduling processes.• Demonstrate familiarity with healthcare systems and EMR data coordination.• Ensure adherence to business casual dress code while engaging with patients and team members.• Provide excellent customer service to address patient inquiries and concerns.• Follow established protocols and guidelines to meet organizational goals.

Requirements• Proven experience in customer service or scheduling roles (3+ years)• Strong proficiency in computer systems for data tracking and management.• Familiarity with medical terminology and healthcare processes is highly preferred.• Ability to handle a high call volume efficiently and with attention to detail.• Excellent communication skills, both verbal and written.• Capacity to work independently after training while managing interruptions.• Knowledge of healthcare systems such as EMR (NextGen, EPIC, eClinical etc.) is a plus.

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Worthington, OH
remote
Temporary
15.00 - 18.00 USD / Hourly
We are looking for a dedicated Customer Service Representative based in the Columbus, OH with remote flexibility. This is a long-term contract position where you will play a critical role in supporting health care professionals and patients with questions. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training. Responsibilities:• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.• Handle a minimum of 60-80 calls per day to maintain productivity standards.• Utilize computer systems to track and manage scheduling data effectively.• Collaborate with experienced employees during training and transition to working independently.• Maintain professionalism while managing interruptions and prioritizing tasks.• Apply medical knowledge to assist patients and enhance scheduling processes.• Demonstrate familiarity with healthcare systems and EMR data coordination.• Ensure adherence to business casual dress code while engaging with patients and team members.• Provide excellent customer service to address patient inquiries and concerns.• Follow established protocols and guidelines to meet organizational goals.
2025-11-03T16:28:59Z

Medical Customer Service Job in Worthington | Robert Half