We are looking for a dedicated Help Desk Analyst to join our team in West Des Moines, Iowa. In this long-term contract role, you will play a critical part in delivering technical support to end-users, ensuring smooth operation and prompt resolution of IT-related issues. Your expertise in troubleshooting and communication will contribute to maintaining high levels of customer satisfaction.<br><br>Responsibilities:<br>• Provide technical assistance for hardware, software, and mobile devices to business and IT users across multiple locations.<br>• Resolve issues and update service tickets in alignment with established SLAs.<br>• Document solutions and contribute to the team’s knowledge base to improve efficiency and future problem-solving.<br>• Identify and escalate complex issues while recommending process improvements.<br>• Communicate effectively with stakeholders about status updates, risks, and operational concerns.<br>• Handle break/fix incidents and execute move/add/change requests with proper documentation.<br>• Respond to inbound calls from users and perform Level 1 troubleshooting for technical issues.<br>• Prioritize and escalate incidents and service requests based on urgency and impact.<br>• Ensure positive customer experiences through effective resolution of technical problems.

• High school diploma is required; a bachelor’s degree or equivalent combination of education and experience is preferred.<br>• IT certifications such as CompTIA or Microsoft are considered an advantage.<br>• At least 1-3 years of relevant IT experience is preferred.<br>• Proficiency in troubleshooting PC hardware for laptops, desktops, and mobile devices.<br>• Strong knowledge of Microsoft Windows operating systems, including Windows 10.<br>• Experience with Active Directory and basic troubleshooting techniques.<br>• Excellent analytical and problem-solving skills.<br>• Strong communication abilities to interact effectively with users and team members.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>