We are looking for an experienced Business Analyst to join our team in West Des Moines, Iowa. This is a long-term contract position where you will play a pivotal role in analyzing business processes, identifying gaps, and recommending solutions to enhance operational efficiency. The ideal candidate will bring strong expertise in Agile methodologies and tools like Atlassian Jira, along with a proven track record of successful collaboration across teams.<br><br>Responsibilities:<br>• Conduct comprehensive business analysis to identify process improvement opportunities and address operational gaps.<br>• Collaborate with stakeholders to gather and document requirements, ensuring alignment with project goals.<br>• Review and analyze documentation to validate accuracy and completeness.<br>• Utilize Agile Scrum methodologies to facilitate project planning and delivery.<br>• Perform gap analysis to identify discrepancies between current and desired business processes.<br>• Work closely with cross-functional teams to define solutions and implement changes.<br>• Manage and track project progress using tools like Atlassian Jira.<br>• Provide clear and concise reports and updates to stakeholders to ensure transparency and alignment.<br>• Act as a liaison between technical teams and business units to translate requirements effectively.<br>• Support quality assurance efforts by validating solutions against business requirements.

• Minimum of 5 years of experience in business analysis or a related field.<br>• Proficiency in Agile Scrum methodologies and tools such as Atlassian Jira.<br>• Strong skills in document review and requirement gathering.<br>• Proven ability to perform gap analysis and recommend actionable solutions.<br>• Familiarity with SAP systems is highly desirable.<br>• Exceptional communication skills for effective collaboration with stakeholders and teams.<br>• Detail-oriented with strong analytical and problem-solving abilities.<br>• Experience in customer service or call center environments is a plus.

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