We are looking for a skilled Desktop Support Analyst to join our team in Taunton, Massachusetts. In this role, you will provide Level 2 technical support, ensuring seamless operation of desktop systems and related technology. This position requires a proactive approach to troubleshooting and resolving technical issues while delivering excellent service to end-users.<br><br>Responsibilities:<br>• Diagnose and resolve complex desktop-related technical issues, providing Level 2 support.<br>• Manage Active Directory accounts, including creating, modifying, and troubleshooting user profiles.<br>• Perform hardware installations, upgrades, and repairs for workstations and related peripherals.<br>• Configure and maintain Windows 10 operating systems to ensure optimal performance.<br>• Implement and manage desktop imaging processes to streamline deployment and maintenance.<br>• Deliver timely and detail-oriented support to end-users, addressing inquiries and technical problems.<br>• Collaborate with other IT team members to ensure cohesive and efficient system operations.<br>• Maintain accurate documentation of technical processes, solutions, and system configurations.<br>• Monitor and evaluate system performance, identifying opportunities for improvement.<br>• Stay updated on emerging technologies to enhance support services and system functionality.

• Minimum of 3 years' experience in desktop support or a related technical role.<br>• Proficiency in managing and troubleshooting PC workstations and desktop hardware.<br>• Strong knowledge of Active Directory for user and system management.<br>• Expertise in configuring and maintaining Windows 10 operating systems.<br>• Experience with desktop imaging processes and tools.<br>• Excellent problem-solving skills, with the ability to identify and resolve technical issues independently.<br>• Strong communication skills to effectively interact with end-users and team members.<br>• Familiarity with service industry IT needs is a plus.

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