We are looking for an experienced Sr. Customer Service Representative to join our team in Roseville, Minnesota. As part of a non-profit organization, this Contract position involves engaging directly with volunteers and ensuring seamless support throughout their seasonal campaign. This role is ideal for someone with strong communication skills and a knack for organization. Responsibilities:• Manage incoming calls from volunteers, assisting with sign-ups, resolving inquiries, and providing necessary information.• Search volunteer profiles and assign them to appropriate shifts based on availability and requirements.• Register and cancel volunteers as needed, ensuring accurate records are maintained.• Handle conflict resolution and address issues such as missing supplies or scheduling concerns.• Provide administrative support including mailing, creating holiday cards, and updating electronic documents.• Assist with recruitment by reaching out to previous volunteers to encourage participation in seasonal campaigns.• Develop marketing materials such as flyers and thank-you cards to support volunteer initiatives.• Direct messages and inquiries to appropriate departments or Salvation Army locations.• Utilize technology to learn new databases and efficiently schedule and manage volunteer shifts.• Contribute to special projects during downtime, such as updating maps or organizing electronic files.

• Proven experience in customer service or call center environments. • Proficiency in Microsoft Excel and Outlook. • Strong organizational skills with the ability to manage multiple tasks simultaneously. • Comfortable working with databases and learning new systems. • Excellent communication skills, both written and verbal. • Ability to handle conflict resolution and maintain professionalism under pressure. • Experience in volunteer recruitment or management is preferred. • A proactive attitude and willingness to contribute to various administrative tasks.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Roseville, MN
onsite
Temporary
20.59 - 23.84 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to join our team in Roseville, Minnesota. As part of a non-profit organization, this Contract position involves engaging directly with volunteers and ensuring seamless support throughout their seasonal campaign. This role is ideal for someone with strong communication skills and a knack for organization. Responsibilities:• Manage incoming calls from volunteers, assisting with sign-ups, resolving inquiries, and providing necessary information.• Search volunteer profiles and assign them to appropriate shifts based on availability and requirements.• Register and cancel volunteers as needed, ensuring accurate records are maintained.• Handle conflict resolution and address issues such as missing supplies or scheduling concerns.• Provide administrative support including mailing, creating holiday cards, and updating electronic documents.• Assist with recruitment by reaching out to previous volunteers to encourage participation in seasonal campaigns.• Develop marketing materials such as flyers and thank-you cards to support volunteer initiatives.• Direct messages and inquiries to appropriate departments or Salvation Army locations.• Utilize technology to learn new databases and efficiently schedule and manage volunteer shifts.• Contribute to special projects during downtime, such as updating maps or organizing electronic files.
2025-10-03T14:38:50Z