Hannah Savage with Robert Half is working with an excellent client who's looking for a proactive and people‑focused Service Supervisor to lead day‑to‑day activities within their service department. This role oversees a team of service professionals and technicians, ensuring that customer needs are addressed efficiently, schedules are managed effectively, and service standards remain consistently high. The ideal candidate is an organized leader with strong communication skills, a knack for problem‑solving, and the ability to guide a team through fast‑paced operational demands. Key Responsibilities<ul><li>Oversee the daily workflow of the service team, ensuring tasks are completed accurately, safely, and on schedule.</li><li>Provide leadership, coaching, and support to technicians and service staff to promote professional growth and strong performance.</li><li>Coordinate service requests, technician assignments, and job schedules to maximize efficiency and meet customer expectations.</li><li>Review work orders, documentation, and reports to ensure accuracy and completion.</li><li>Serve as a primary point of contact for customer concerns, ensuring timely, courteous, and effective resolution.</li><li>Partner with internal teams—including operations, parts, sales, and administration—to support seamless service delivery.</li><li>Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are well-documented and performed in accordance with department policies and objectives</li><li>Monitor department performance metrics, identify improvement opportunities, and implement process enhancements.</li><li>Ensure compliance with company policies, safety standards, and operational best practices.</li><li>Assist with training new team members and reinforcing established procedures.</li></ul>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch directly!

<ul><li>Technical education or equivalent training and experience </li><li>5+ years’ experience with maintenance and repair of pumps or other types of rotating equipment highly preferred </li><li>Strong written and verbal communication skills </li><li>Supervisory experience preferred</li><li>Proficient with mobile devices and computers; advanced proficiency with Excel preferred </li><li>Must be able to pass background and reference checks; as well as drug test (will test for THC due to Federal Contracts)</li><li>Must maintain active driver’s license with clean driving record</li></ul>

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Rochester, NY
onsite
Permanent
72800.00 - 93600.00 USD / Yearly
Hannah Savage with Robert Half is working with an excellent client who's looking for a proactive and people‑focused Service Supervisor to lead day‑to‑day activities within their service department. This role oversees a team of service professionals and technicians, ensuring that customer needs are addressed efficiently, schedules are managed effectively, and service standards remain consistently high. The ideal candidate is an organized leader with strong communication skills, a knack for problem‑solving, and the ability to guide a team through fast‑paced operational demands. Key Responsibilities<ul><li>Oversee the daily workflow of the service team, ensuring tasks are completed accurately, safely, and on schedule.</li><li>Provide leadership, coaching, and support to technicians and service staff to promote professional growth and strong performance.</li><li>Coordinate service requests, technician assignments, and job schedules to maximize efficiency and meet customer expectations.</li><li>Review work orders, documentation, and reports to ensure accuracy and completion.</li><li>Serve as a primary point of contact for customer concerns, ensuring timely, courteous, and effective resolution.</li><li>Partner with internal teams—including operations, parts, sales, and administration—to support seamless service delivery.</li><li>Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are well-documented and performed in accordance with department policies and objectives</li><li>Monitor department performance metrics, identify improvement opportunities, and implement process enhancements.</li><li>Ensure compliance with company policies, safety standards, and operational best practices.</li><li>Assist with training new team members and reinforcing established procedures.</li></ul>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch directly!
2026-02-03T20:08:39Z

Service Supervisor Job in Rochester, NY | Robert Half