We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. This position involves assisting customers with inquiries while delivering outstanding service and demonstrating empathy. As part of a government-focused role, you will handle housing-related queries and ensure customer satisfaction through attentive and precise communication.<br><br>Responsibilities:<br>• Address incoming calls promptly and efficiently, aiming to resolve inquiries during the initial conversation.<br>• Provide accurate responses to customer inquiries related to Low Income Public Housing and the Housing Choice Voucher Program.<br>• Conduct follow-ups on transferred calls to ensure all customer concerns are fully resolved.<br>• Uphold customer satisfaction by adhering to established service quality standards.<br>• Participate in mandatory training sessions to stay informed about updated policies and practices.<br>• Utilize approved scripts and guidelines to assess situations and determine whether issues can be resolved immediately or require escalation.<br>• Accurately input call details into the organization's computer system for documentation purposes.

• Proven experience in call center or customer service roles.<br>• Strong communication skills with a focus on empathy and professionalism.<br>• Ability to manage inbound and outbound calls effectively.<br>• Proficient in order entry and maintaining accurate records.<br>• Knowledge of housing programs and government services is a plus.<br>• Capable of working within established processes and scripts.<br>• Adept at handling multiple tasks while maintaining attention to detail.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>