<p>We are looking for a dedicated Customer Service Representative to join our team outside of Short Pump, Virginia. This Contract to permanent position requires a detail-oriented individual to handle customer inquiries, process orders, and support the sales team effectively. The ideal candidate will play a vital role in ensuring customer satisfaction by providing timely assistance, maintaining order accuracy, and coordinating with internal departments.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries, providing detailed product information and solutions.</p><p>• Prepare and manage quotes for customers, ensuring accuracy and timely follow-up to secure business opportunities.</p><p>• Process sales orders for various products, including attachments, parts, and warranty-related items, while ensuring all customer specifications are met.</p><p>• Coordinate with shipping and production teams to ensure orders are fulfilled accurately and delivered on time.</p><p>• Assist with overdue accounts by supporting collections efforts and following up on past-due balances.</p><p>• Facilitate returns and exchanges by processing Return Goods Authorizations (RGAs) with necessary documentation.</p><p>• Maintain effective communication with customers and sales representatives to address order details and delivery timelines.</p><p>• Monitor open orders and drop-ship items, ensuring timely processing and updating stakeholders as needed.</p><p>• Review and revise orders as required, ensuring updated details are accurately communicated to all relevant teams.</p><p>• Track shipments and containers in transit, providing updates to keep all parties informed.</p>
<p>We are looking for a dedicated Client Support Specialist to join our team in Glen Allen, Virginia on a contract to hire basis. In this role, you will play a pivotal part in delivering exceptional service to clients within the chemicals manufacturing industry. This is a Contract to permanent position, offering an excellent opportunity to grow professionally while contributing to a rapidly evolving call center environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle comprehensive client transactions while adhering to company policies and standards.</p><p>• Deliver prompt, accurate, and friendly customer service to ensure client satisfaction.</p><p>• Manage daily cash-handling tasks and other financial transaction processes.</p><p>• Resolve complex customer inquiries through detailed research and effective communication.</p><p>• Collaborate with clients and internal teams to address their needs and build strong relationships.</p><p>• Utilize advanced Microsoft Office tools to organize data and streamline workflows.</p><p>• Navigate multiple systems and applications effectively to access necessary information.</p><p>• Identify and solve customer concerns with professionalism and integrity.</p>
We are looking for a detail-oriented Shareholder Servicing Agent to join our team in Richmond, Virginia. In this role, you will be responsible for supporting financial and administrative processes within the Transfer Agency department. This position is ideal for someone who has a strong background in accounting tasks and enjoys working in a dynamic environment.<br><br>Responsibilities:<br>• Process accounts payable and accounts receivable transactions accurately and efficiently.<br>• Utilize QuickBooks to manage financial records and ensure proper documentation.<br>• Perform precise data entry to maintain up-to-date information in company systems.<br>• Handle invoice processing tasks, including verification and reconciliation.<br>• Collaborate with team members to support the Transfer Agency department's activities.<br>• Assist in resolving discrepancies related to financial transactions or shareholder accounts.<br>• Generate reports and summaries to support decision-making processes.<br>• Maintain compliance with company policies and financial regulations.<br>• Provide high-quality service to shareholders by addressing inquiries and concerns.<br>• Support other administrative tasks as needed to facilitate smooth operations.
