We are looking for a dedicated and experienced Customer Service Manager to join our team in Richmond, Virginia. This role is vital in ensuring customer satisfaction, managing a dynamic customer service team, and overseeing order processing and compliance with regulatory standards. The ideal candidate will be detail-oriented, proactive, and committed to delivering high-quality service in a fast-paced wholesale distribution environment.<br><br>Responsibilities:<br>• Lead and manage the customer service team to maintain a positive and efficient work environment.<br>• Provide training and development opportunities for new and existing team members.<br>• Conduct annual performance evaluations to assess and enhance team effectiveness.<br>• Handle customer inquiries, complaints, and return authorizations with professionalism and promptness.<br>• Process purchase orders for domestic and international clients accurately and efficiently.<br>• Prepare invoices and support monthly billing activities.<br>• Ensure adherence to regulatory standards, including ISO 9001 requirements, in all order processing.<br>• Collaborate with sales, pricing, and other internal departments to address and fulfill customer needs.<br>• Assist with annual inventory activities, including reconciliation tasks.<br>• Support pricing updates and assist the Sales Department with generating customer reports.

• At least 5 years of experience in customer service management, preferably in a manufacturing or wholesale distribution environment.<br>• Strong problem-solving skills with the ability to develop creative solutions under pressure.<br>• Exceptional organizational and multitasking abilities to manage various responsibilities simultaneously.<br>• Proficiency in Microsoft Office, particularly Excel, and familiarity with proprietary databases.<br>• Resourceful and flexible team player with critical thinking skills.<br>• Experience with order fulfillment and distribution processes in manufacturing or warehouse settings.<br>• Ability to ensure compliance with regulatory standards and maintain operational excellence.<br>• Excellent communication and interpersonal skills to effectively manage customer relationships and team dynamics.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>