We are looking for a dedicated Systems Administrator to join our team in Pleasant Prairie, Wisconsin. In this Contract-to-Permanent position, you will oversee and maintain a multi-location network and telecommunications infrastructure, ensuring seamless connectivity, security, and optimal performance. This role offers an opportunity to collaborate with a dynamic team while supporting end-users and managing critical IT systems.<br><br>Responsibilities:<br>• Monitor, maintain, and optimize network performance to ensure uninterrupted access across multiple locations.<br>• Diagnose hardware issues and coordinate with vendors for timely repairs or replacements.<br>• Develop and implement solutions to enhance network security, efficiency, and cost-effectiveness.<br>• Provide Tier 3 technical support for IT and telephony networks, ensuring timely resolution of issues in compliance with service level agreements.<br>• Manage user access rights and network server backups to maintain data security and disaster recovery readiness.<br>• Install, configure, and upgrade computer hardware and software as required.<br>• Troubleshoot network-related issues and assist end-users with hardware and software challenges.<br>• Ensure compliance with software licensing requirements for all organizational applications.<br>• Document and adhere to established network management procedures, contributing to process improvements.<br>• Collaborate on the evaluation and integration of new technologies to enhance system operations.

• Proficiency in Cisco networking, including routers, switches, and Meraki firewalls.<br>• Experience with telecommunications systems, such as RingCentral and Dedicated Internet Access.<br>• Strong knowledge of Microsoft Server, Office 365, and Active Directory administration.<br>• Hands-on experience with SAN (Storage Area Network) and Hyper-V technologies.<br>• Familiarity with backup systems such as Unitrends and cloud disaster recovery solutions.<br>• A Cisco CCNA certification is preferred.<br>• Excellent problem-solving skills and the ability to prioritize tasks in high-pressure situations.<br>• Strong interpersonal and communication skills for effective collaboration and user support.

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