We are looking for a dedicated Call Center/Customer Service Specialist to join our team at an HVAC company. This is a contract to hire opportunity in Plano, Texas. In this role, you will handle customer inquiries, provide solutions to issues, and ensure a positive experience for customers interacting with our manufacturing products. This position requires excellent communication skills and a passion for delivering exceptional customer service in a fast-paced call center environment. Responsibilities:• Respond promptly to incoming customer calls, addressing inquiries, processing orders, and resolving technical issues related to company products.• Identify and prioritize urgent customer concerns, escalating them to the appropriate department or supervisor as needed.• Maintain detailed and accurate records of all customer interactions, including inquiries and complaints.• Follow up with customers to confirm that their issues have been resolved and gather feedback on their experience.• Stay informed about product updates and industry trends to provide knowledgeable support.• Collaborate with team members and other departments to enhance customer satisfaction and streamline processes.• Utilize customer service software and tools efficiently to manage inquiries and provide timely solutions.• Assist customers in navigating product features and troubleshooting common issues.• Contribute to improving overall customer experience by sharing insights and suggestions with the team.

• High school diploma or equivalent; a college degree is preferred. • Minimum of 5 years of proven experience in customer service within a call center or similar environment. • Exceptional verbal and written communication skills. • Strong problem-solving capabilities and keen attention to detail. • Ability to multitask effectively and maintain productivity in a fast-paced setting. • Familiarity with customer service software and computer systems. • Knowledge of HVAC systems or manufacturing products is advantageous. • Demonstrated commitment to delivering outstanding customer support and satisfaction.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Plano, TX
onsite
Temporary
28.00 - 34.00 USD / Hourly
We are looking for a dedicated Call Center/Customer Service Specialist to join our team at an HVAC company. This is a contract to hire opportunity in Plano, Texas. In this role, you will handle customer inquiries, provide solutions to issues, and ensure a positive experience for customers interacting with our manufacturing products. This position requires excellent communication skills and a passion for delivering exceptional customer service in a fast-paced call center environment. Responsibilities:• Respond promptly to incoming customer calls, addressing inquiries, processing orders, and resolving technical issues related to company products.• Identify and prioritize urgent customer concerns, escalating them to the appropriate department or supervisor as needed.• Maintain detailed and accurate records of all customer interactions, including inquiries and complaints.• Follow up with customers to confirm that their issues have been resolved and gather feedback on their experience.• Stay informed about product updates and industry trends to provide knowledgeable support.• Collaborate with team members and other departments to enhance customer satisfaction and streamline processes.• Utilize customer service software and tools efficiently to manage inquiries and provide timely solutions.• Assist customers in navigating product features and troubleshooting common issues.• Contribute to improving overall customer experience by sharing insights and suggestions with the team.
2025-10-12T20:43:41Z