We are looking for a dedicated Customer Service Supervisor to join our team on a contract basis in Piedmont, California. In this role, you will lead and manage customer service operations, ensuring efficient workflows, high-quality service delivery, and effective team supervision. This position requires exceptional leadership skills and a strong focus on maintaining customer satisfaction while driving operational success. Responsibilities: • Oversee day-to-day operations of the customer service team, ensuring timely and effective responses to client inquiries. • Implement strategies to enhance customer satisfaction and improve service quality. • Train, mentor, and support customer service representatives to achieve performance goals. • Monitor team activities and provide constructive feedback to improve individual and team performance. • Address escalated customer concerns and resolve issues promptly to maintain positive client relationships. • Develop and maintain efficient workflows and processes to optimize team productivity. • Collaborate with other departments to ensure seamless communication and service delivery. • Prepare and analyze reports on team performance and customer feedback to identify areas for improvement. • Ensure compliance with company policies and procedures in all customer interactions. • Foster a positive and organized work environment that encourages teamwork and continuous improvement.

• Proven experience in a supervisory role within customer service or a call center environment. • Strong leadership and team management skills, with the ability to motivate and guide employees. • Excellent communication and interpersonal skills for effectively interacting with clients and team members. • Ability to handle customer complaints and resolve conflicts with attention to detail. • Familiarity with customer service software and tools to streamline operations. • Strong organizational skills to manage multiple tasks and prioritize effectively. • Analytical mindset with the ability to interpret performance metrics and implement improvements. • High level of reliability, dedication, and commitment to customer satisfaction.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Piedmont, CA
onsite
Temporary
26.00 - 37.00 USD / Hourly
We are looking for a dedicated Customer Service Supervisor to join our team on a contract basis in Piedmont, California. In this role, you will lead and manage customer service operations, ensuring efficient workflows, high-quality service delivery, and effective team supervision. This position requires exceptional leadership skills and a strong focus on maintaining customer satisfaction while driving operational success. Responsibilities: • Oversee day-to-day operations of the customer service team, ensuring timely and effective responses to client inquiries. • Implement strategies to enhance customer satisfaction and improve service quality. • Train, mentor, and support customer service representatives to achieve performance goals. • Monitor team activities and provide constructive feedback to improve individual and team performance. • Address escalated customer concerns and resolve issues promptly to maintain positive client relationships. • Develop and maintain efficient workflows and processes to optimize team productivity. • Collaborate with other departments to ensure seamless communication and service delivery. • Prepare and analyze reports on team performance and customer feedback to identify areas for improvement. • Ensure compliance with company policies and procedures in all customer interactions. • Foster a positive and organized work environment that encourages teamwork and continuous improvement.
2025-10-30T23:58:45Z