We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative in Phoenix, Arizona. In this long-term contract position, you will play a vital role in supporting homeowners by addressing inquiries, resolving issues, and ensuring excellent service. This is an exciting opportunity to become part of a collaborative environment where your contributions help deliver outstanding customer experiences.<br><br>Responsibilities:<br>• Provide courteous and attentive support to homeowners, ensuring their concerns and inquiries are promptly addressed.<br>• Handle a variety of inbound customer requests related to website assistance, escrow processes, payoff procedures, and more.<br>• Collaborate with the Originations department by referring eligible homeowners for refinancing opportunities.<br>• Conduct outbound collection efforts on accounts with varying levels of delinquency, including those less than 30 days past due.<br>• Escalate complex customer issues appropriately by identifying the correct internal teams and routing calls accordingly.<br>• Consistently meet or exceed performance targets and service expectations.<br>• Utilize internal software systems effectively and contribute suggestions for system improvements.<br>• Maintain a positive and adaptable approach when interacting with customers of diverse personalities.<br>• Demonstrate a commitment to teamwork and uphold company values in all interactions.

• At least one year of experience in a customer-facing role, preferably in a call center environment.<br>• Previous experience in mortgage servicing, including tasks such as property tax, insurance, collections, or customer service, is highly preferred.<br>• A high school diploma or equivalent is required; a college degree is preferred.<br>• Flexible availability to work varying hours, including part-time and long-term shifts.<br>• Strong customer focus and the ability to adapt to different communication styles.<br>• Willingness to learn and effectively use proprietary servicing software.<br>• Background in mortgage servicing within a call center environment is highly desirable.<br>• Experience solely in mortgage servicing or call center roles will also be considered.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>