We are looking for a dedicated Customer Experience Specialist to join our team in Phoenix, Arizona on a contract basis. This role is ideal for someone who thrives in administrative support and customer service environments, particularly within the insurance or claims sector. You will play a vital role in ensuring smooth operations for the claims team through data entry, handling claimant inquiries, and performing other essential administrative tasks.<br><br>Responsibilities:<br>• Accurately input data into claims systems to maintain up-to-date records and ensure operational efficiency.<br>• Provide administrative support to the claims team, including organizing documents and managing correspondence.<br>• Respond to claimant inquiries professionally via phone and email, ensuring a positive customer experience.<br>• Draft well-written letters and other communications as needed to assist with claims processing.<br>• Utilize Microsoft Word and Excel to create and manage documents, spreadsheets, and reports.<br>• Collaborate with team members to address issues and improve overall workflow.<br>• Maintain organized workspaces and ensure desk management practices are followed.<br>• Demonstrate strong customer service skills while interacting with claimants and other stakeholders.<br>• Apply insurance knowledge, preferably from previous experience, to better understand and communicate claims-related processes.

• Ability to type efficiently, with a speed of 40+ words per minute.<br>• Proficiency in Microsoft Word and Excel for document creation and data management.<br>• Strong attention to detail and analytical skills to ensure accuracy in all tasks.<br>• Excellent customer service abilities, including clear communication with the public.<br>• Well-organized and capable of managing multiple tasks effectively.<br>• Self-motivated with a proactive approach to work responsibilities.<br>• Interpersonal skills that foster collaboration and positive interactions.<br>• Previous experience in an insurance office or familiarity with insurance terminology is highly preferred.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>