<p>We are looking for an experienced Cisco Voice Engineer to join our team in Philadelphia, Pennsylvania. In this role, you will design, implement, and maintain advanced voice and network solutions for our organization’s infrastructure. This position is a Contract-to-permanent opportunity, ideal for someone who thrives in a hands-on environment and can work independently to troubleshoot and optimize systems. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement high-level voice, video, and network solutions to meet organizational needs.</p><p>• Install, configure, and maintain Cisco Call Manager systems, including Call Manager Express and Unity Voice Mail.</p><p>• Monitor and troubleshoot backend systems to identify and resolve issues related to call trades, translations, and vocalizations.</p><p>• Ensure the seamless integration of voice gateways with other systems, including Express E (Edge) and Webex.</p><p>• Perform routine upgrades, apply patches, and maintain system security to optimize performance and functionality.</p><p>• Support and manage agent recording systems, such as Verba, ensuring compliance and operational efficiency.</p><p>• Collaborate with vendors to maintain and manage inventories for system support and maintenance.</p><p>• Research and implement strategies to improve network redundancy and performance within the data center and disaster recovery environments.</p><p>• Provide mentoring and knowledge transfer to network administrators and technicians as needed.</p><p>• Assess and mitigate security risks by implementing best practices and technical countermeasures for collaboration systems.</p>

• Bachelor’s Degree in Computer Science, Networking, or a related field.<br>• At least four years of experience in voice and networking systems management and implementation, or equivalent education and training.<br>• Strong expertise in Cisco voice technologies, including Cisco Call Manager, UCCX, Cisco WebEx, and Cisco Jabber.<br>• Hands-on experience with API development and system integration.<br>• Proven ability to troubleshoot complex voice, video, and data network issues.<br>• Familiarity with collaboration security protocols and best practices.<br>• Valid Commonwealth of Pennsylvania Driver's License.<br>• Cisco Certified Network certification or equivalent knowledge is highly desirable.

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