We are looking for an experienced IT Operations Analyst to join our team in Naperville, Illinois. This is a long-term contract position offering the opportunity to work in a dynamic, hybrid environment. The ideal candidate will play a key role in ensuring efficient IT operations, delivering exceptional technical support, and contributing to impactful infrastructure projects. Responsibilities:• Manage and prioritize ticket queues in Jira and Freshservice to ensure timely resolution of support requests.• Oversee onboarding and offboarding processes, including Azure Entra ID account setup, Microsoft 365 licensing, and device logistics.• Maintain and update standard operating procedures (SOPs) and knowledge base documentation to support team efficiency.• Lead incident and change management activities, including facilitating Change Advisory Board reviews and tracking metrics such as change success rates.• Execute infrastructure and operations projects, such as system rollouts and migrations, ensuring alignment with business objectives.• Provide advanced technical support and escalation services for Microsoft 365, Azure Entra ID, Citrix, and endpoint devices.• Administer and optimize Microsoft 365 tools, including Exchange, Teams, SharePoint, and OneDrive.• Create dashboards and reports to monitor service metrics and support audit readiness.• Drive service improvements through automation and ensure compliance with governance policies.• Collaborate with project teams to deliver solutions aligned with organizational best practices and timelines.

• Bachelor’s degree in Information Technology or a related field, or equivalent relevant experience. • A minimum of 7 years of experience in IT operations and service management. • Proficiency with Jira, Freshservice, Azure Entra ID, and Microsoft 365 platforms. • Strong skills in administering Microsoft 365 tools and managing Azure Active Directory identity lifecycle processes. • Familiarity with networking, endpoint security, and cloud technologies such as Amazon Web Services (AWS) and Azure. • Demonstrated success in incident resolution and project coordination. • Preferred certifications in IT service management frameworks, such as ITIL v4. • Experience with workflow automation tools and hardware/software asset management systems.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Naperville, IL
onsite
Temporary
45.60 - 52.80 USD / Hourly
We are looking for an experienced IT Operations Analyst to join our team in Naperville, Illinois. This is a long-term contract position offering the opportunity to work in a dynamic, hybrid environment. The ideal candidate will play a key role in ensuring efficient IT operations, delivering exceptional technical support, and contributing to impactful infrastructure projects. Responsibilities:• Manage and prioritize ticket queues in Jira and Freshservice to ensure timely resolution of support requests.• Oversee onboarding and offboarding processes, including Azure Entra ID account setup, Microsoft 365 licensing, and device logistics.• Maintain and update standard operating procedures (SOPs) and knowledge base documentation to support team efficiency.• Lead incident and change management activities, including facilitating Change Advisory Board reviews and tracking metrics such as change success rates.• Execute infrastructure and operations projects, such as system rollouts and migrations, ensuring alignment with business objectives.• Provide advanced technical support and escalation services for Microsoft 365, Azure Entra ID, Citrix, and endpoint devices.• Administer and optimize Microsoft 365 tools, including Exchange, Teams, SharePoint, and OneDrive.• Create dashboards and reports to monitor service metrics and support audit readiness.• Drive service improvements through automation and ensure compliance with governance policies.• Collaborate with project teams to deliver solutions aligned with organizational best practices and timelines.
2025-09-02T14:58:51Z