We are looking for a skilled Collections Specialist to join our team in Moore, South Carolina, on a contract basis. In this role, you will oversee account portfolios, analyze payment trends, and collaborate with internal teams to resolve customer payment issues. This position requires excellent communication and organizational skills, with the ability to de-escalate challenging situations and deliver effective solutions. The schedule includes remote work on Mondays and Fridays, with in-office attendance required from Tuesday through Thursday.<br><br>Responsibilities:<br>• Manage a portfolio of accounts to monitor payment activities and prioritize tasks in alignment with company objectives.<br>• Conduct account analyses to identify recurring issues, evaluate trends, and propose actionable solutions.<br>• Develop and execute weekly plans for customer communications, including calls, emails, and follow-up correspondence.<br>• Collaborate with internal teams such as sales and customer service to address payment discrepancies and billing concerns.<br>• Negotiate resolutions for payment disputes, balancing favorable outcomes for both the company and customers.<br>• Perform account reconciliations, including handling credit holds/releases, processing monthly statements, and recommending bad debt write-offs.<br>• Respond promptly to customer inquiries regarding billing errors, payment disputes, and related issues.<br>• Resolve short-payments, chargebacks, and credit memo discrepancies while maintaining accurate account records.<br>• Support colleagues by conducting research, reprinting invoices, gathering data, and assisting with additional collection-related tasks.

• Proven experience in collections or a related financial role.<br>• Strong communication skills, both verbal and written, for effective customer and internal interactions.<br>• Proficiency in account reconciliation and resolving payment discrepancies.<br>• Ability to analyze financial data and identify trends or issues.<br>• Skilled in negotiation and conflict resolution to manage disputes effectively.<br>• Familiarity with SAP R/3 or similar enterprise systems is preferred.<br>• Excellent organizational skills with attention to detail and the ability to manage multiple tasks.<br>• Experience in collaborating across departments to resolve complex customer concerns.

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