<p>The Help Desk Technician serves as the first point of contact for users seeking technical assistance across a wide range of hardware, software, and network issues. This role requires strong problem-solving skills, excellent communication, and the ability to work independently or as part of a team to ensure timely resolution of issues and high customer satisfaction.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to help desk tickets, phone calls, emails, and walk-ins in a timely and professional manner.</li><li>Diagnose and resolve hardware, software, printer, and network connectivity issues.</li><li>Provide support for Windows, macOS, and mobile operating systems.</li><li>Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.</li><li>Maintain accurate documentation of issues, troubleshooting steps, and resolutions in the ticketing system.</li><li>Escalate complex issues to appropriate IT staff or vendors when necessary.</li><li>Support remote users via remote desktop tools and VPN troubleshooting.</li><li>Perform routine maintenance tasks such as software updates, patching, and backups.</li><li>Maintain inventory of IT assets and assist with equipment tracking and deployment.</li><li>Educate users on best practices for security, software use, and self-service tools.</li></ul>

<p><br></p><ul><li>Associate’s degree in Information Technology or related field (or equivalent experience).</li><li>1+ years of experience in a help desk or technical support role.</li><li>Strong knowledge of Microsoft Office Suite, Windows OS, and basic networking concepts.</li><li>Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).</li><li>Excellent interpersonal and communication skills.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Customer-focused with a proactive attitude toward problem-solving.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>