Opening for a Member Support Specialist at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business. Location: Blue Lagoon area of Miami (near Miami Airport)Schedule: 2 days Remote & 3 In-office (after 90 day training period)Hours: Mon-Fri 8:30-5:00 Salary: $22-$25 p/hr. with Salaried BenefitsBenefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office. Company and Role Overview: This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service. And able to work in a smaller customer support unit and team. The company offers future career development in a variety of other departments and sectors as they are available. Keys to this Role: <ul><li>2 years of call center or customer support experience </li><li>Experience managing business relationships</li><li>Ability to navigate company website and guide customers on inquiries </li><li>Manage multiple tasks simultaneously </li></ul>Member Support Specialist, Responsibilities:• Responds promptly to franchisee owner inquiries via phone, email, and other communication channels.• Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries.• Provides detailed information about available services and offerings to franchisees.• Troubleshoots and handles escalated or special needs efficiently.• Monitor and follows up on unresolved issues to guarantee timely solutions.• Maintains accurate records of interactions and resolutions using internal systems.• Collaborates with various departments to ensure franchisee needs are met effectively.• Uphold high levels of customer satisfaction by delivering attentive and courteous support.• Identify opportunities to improve service processes and suggest actionable recommendations.

• Minimum of 2 years of experience in a Call Center or Customer support role.• Strong communication skills, both written and verbal, with a detail-oriented approach.• Proficiency in using customer relationship management (CRM) systems.• Ability to handle multiple tasks efficiently in a fast-paced environment.• Detail-oriented approach with excellent problem-solving skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Miami, FL
onsite
Permanent
45800.00 - 52150.00 USD / Yearly
Opening for a Member Support Specialist at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business. Location: Blue Lagoon area of Miami (near Miami Airport)Schedule: 2 days Remote & 3 In-office (after 90 day training period)Hours: Mon-Fri 8:30-5:00 Salary: $22-$25 p/hr. with Salaried BenefitsBenefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office. Company and Role Overview: This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service. And able to work in a smaller customer support unit and team. The company offers future career development in a variety of other departments and sectors as they are available. Keys to this Role: <ul><li>2 years of call center or customer support experience </li><li>Experience managing business relationships</li><li>Ability to navigate company website and guide customers on inquiries </li><li>Manage multiple tasks simultaneously </li></ul>Member Support Specialist, Responsibilities:• Responds promptly to franchisee owner inquiries via phone, email, and other communication channels.• Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries.• Provides detailed information about available services and offerings to franchisees.• Troubleshoots and handles escalated or special needs efficiently.• Monitor and follows up on unresolved issues to guarantee timely solutions.• Maintains accurate records of interactions and resolutions using internal systems.• Collaborates with various departments to ensure franchisee needs are met effectively.• Uphold high levels of customer satisfaction by delivering attentive and courteous support.• Identify opportunities to improve service processes and suggest actionable recommendations.
2025-10-03T14:48:57Z