<p>We are looking for a Bilingual Spanish Customer Experience Specialist to join a non-profit organization based in Miami, Florida. In this Contract-to-permanent role, you will play a pivotal part in providing direct support and guidance to clients facing financial challenges, while connecting them with essential resources to promote stability and self-sufficiency. This position offers an exciting opportunity to make a meaningful impact in the lives of individuals and families within the community.</p><p><br></p><p>Responsibilities:</p><p>• Offer assistance to clients experiencing financial difficulties, guiding them towards appropriate resources and solutions.</p><p>• Perform detailed assessments of client needs, challenges, and objectives to tailor support effectively.</p><p>• Create individualized service plans by linking clients with relevant community programs and support networks.</p><p>• Facilitate the application process for services, ensuring clients complete necessary paperwork and follow-ups.</p><p>• Maintain strict confidentiality while handling sensitive client information in adherence to ethical standards.</p><p>• Provide tax preparation assistance at the organization's designated site during tax season.</p><p>• Educate clients about available resources and empower them to navigate systems independently for long-term success.</p><p>• Stay informed about current financial topics and resources to better advise and support clients.</p><p>• Plan and conduct workshops, group sessions, or meetings focused on financial literacy, housing assistance, and other client concerns.</p>

• Previous experience in customer service, ideally within a call center environment.<br>• Proficiency in managing multiple web browsers and handling email correspondence.<br>• Strong skills in customer success and resolving connectivity issues.<br>• Familiarity with Microsoft Excel for data organization and reporting.<br>• Ability to assist with customer accounts and resolve related inquiries.<br>• Excellent communication and problem-solving abilities.<br>• Commitment to maintaining client confidentiality and adhering to ethical standards.<br>• Experience in organizing workshops or group sessions is a plus.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>