<p>This is a 2nd Shift weekend opportunity (2-days off during the week), 5 days a week 8-hour shifts.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide hands-on technical support for desktops, laptops, mobile devices, printers, scanners, RF guns, and other warehouse-related equipment.</li><li>Install, configure, and troubleshoot Windows operating systems, Microsoft Office applications, and enterprise software.</li><li>Support barcode scanners, label printers, handheld RF devices, and other logistics technology critical to warehouse operations.</li><li>Perform routine maintenance, upgrades, and patching of hardware and software.</li><li>Troubleshoot network connectivity issues (wired and wireless) within the distribution center environment.</li><li>Ensure proper user account setup, password resets, and access control in Active Directory and other enterprise systems.</li><li>Assist with imaging, deployment, and replacement of hardware equipment.</li><li>Document incidents, resolutions, and technical procedures using the company’s ticketing system.</li><li>Partner with warehouse leadership and IT teams to resolve issues that may impact order fulfillment and productivity.</li><li>Provide training and end-user support to staff as needed.</li></ul><p><br></p>

<p>Qualifications</p><ul><li>2+ years of desktop support or IT helpdesk experience, preferably in a warehouse or distribution environment.</li><li>Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.</li><li>Experience supporting RF scanners, label printers, and warehouse management systems (WMS) preferred.</li><li>Familiarity with network troubleshooting (basic LAN/WAN, Wi-Fi connectivity).</li><li>Ability to prioritize tasks and resolve technical issues in a fast-paced, production-driven environment.</li><li>Strong customer service, communication, and problem-solving skills.</li><li>Ability to lift and move equipment (up to 40 lbs) as required.</li></ul><p>Preferred Certifications</p><ul><li>CompTIA A+, Network+, or Microsoft certifications (MCP/MCSA) a plus.</li><li>ITIL Foundation certification a plus.</li></ul><p><br></p>

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