<p><strong>Responsibilities</strong></p><ul><li>Configure and install new computers, ensuring users adapt to their systems smoothly.</li><li>Configure, install, and deploy servers throughout the environment.</li><li>Configure, deploy, and troubleshoot network infrastructure (switches, firewalls, APs).</li><li>Configure, deploy, and troubleshoot wireless networking systems supporting daily operations.</li><li>Configure, deploy, and support plant data centers, including servers, power, and cooling.</li><li>Configure, deploy, and support access control and security systems (RFID, door locks, cameras).</li><li>Support internal telecommunications infrastructure (RingCentral, MS Teams).</li><li>Configure, deploy, and support mobile technology (scanners, tablets, MDM software).</li><li>Log and track all support calls in the Help Desk Ticketing System to ensure timely resolution.</li><li>Collaborate with Operations teammates to identify problems and develop technical solutions (PLCs, HMIs, automation devices).</li><li>Troubleshoot, support, and recommend enhancements to Operational Technology Infrastructure (OT network backbone).</li><li>Maintain IT asset inventory by tracking serial numbers to ensure accountability.</li><li>Support, configure, and deploy print management infrastructure.</li><li>Maintain software management solutions.</li><li>Provide 24x7 on-call support during assigned weeks, serving as a secondary/tertiary point of contact for high-priority issues.</li></ul><p><br></p><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Associate degree with 5 years of IT support/infrastructure experience, or Bachelor’s degree with 3 years.</li><li>2–3 years of experience leading direct reports preferred.</li><li>Server hardware installation, maintenance, and troubleshooting experience (RAID, VMware, File Backup/Recovery).</li><li>Proficiency with Microsoft systems and applications: Active Directory, Intune, SharePoint, Office 365, Teams.</li><li>Strong knowledge of networking concepts (LAN, WAN, TCP/IP, VLAN, Wi-Fi, DHCP, DNS, Ethernet).</li><li>Ability to make fast, independent decisions when remote supervision is not available, with clear communication of rationale to management.</li><li>Excellent interpersonal skills and patience working with users of varying technical abilities.</li><li>Strong multitasking skills with the ability to manage multiple assignments effectively.</li><li>Analytical and creative problem-solving skills to deliver efficient, cost-effective solutions.</li><li>Flexibility to handle unscheduled projects and issues as they arise.</li><li>Professional certifications (Microsoft, Cisco) are a plus.</li></ul><p><br></p>

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