<p>ERSEA Enrollment & Administrative Support Specialist</p><p><strong>Schedule:</strong> Mon–Fri, 8:00 a.m.–4:30 p.m.; occasional evenings/overtime; weekends as needed based on agency needs</p><p><strong>Department:</strong> ERSEA (Eligibility, Recruitment, Selection, Enrollment & Attendance)</p><p><br></p><p>Summary</p><p>Provide high-touch administrative and enrollment support to the ERSEA Department by answering phones, scheduling enrollment appointments, completing and tracking applications, following up with families on missing health documentation, entering and maintaining accurate data in the agency database, uploading records, monitoring attendance, and assisting with application approvals.</p><p>Key Responsibilities</p><ul><li>Answer high-volume phone lines; triage inquiries and route calls/messages promptly.</li><li>Schedule and manage enrollment appointments; send reminders and confirmations.</li><li>Conduct ongoing follow-up with parents/guardians for missing health documentation (e.g., immunizations, IHPs, medical statements).</li><li>Prepare, review, and complete enrollment applications; verify eligibility information.</li><li>Perform accurate data entry and document uploads into the agency database.</li><li>Track application status and support approvals in line with ERSEA policies.</li><li>Monitor attendance data and escalate concerns in accordance with guidelines.</li><li>Maintain organized electronic and paper files; protect confidential information.</li><li>Collaborate with ERSEA and site staff to resolve enrollment and documentation issues.</li><li>Provide general front-office support (copies, scans, forms, mail, reception coverage).</li></ul><p><br></p>

<p>• Minimum of 2 years of experience in accounts payable, particularly within a benefits-focused role.</p><p>• Proficiency in ADP Workforce Now, Ceridian, and other HRMS platforms.</p><p>• Strong attention to detail and ability to manage multiple tasks effectively.</p><p>• Familiarity with auditing processes and resolving payment discrepancies.</p><p>• Excellent communication skills, both written and verbal.</p><p>• Ability to work independently and as part of a team in a fast-paced environment.</p><p>• Prior experience in a non-profit organization is a plus.</p><p>• Commitment to maintaining confidentiality and handling sensitive information responsibly.Qualifications</p><ul><li>1–2+ years of administrative, front-desk, or customer service experience in a fast-paced setting.</li><li>Strong attention to detail with proven accuracy in data entry and records management.</li><li>Professional phone etiquette and excellent written/verbal communication.</li><li>Ability to manage multiple priorities, meet deadlines, and follow standardized procedures.</li><li>Proficiency with MS Office/Google Workspace; aptitude for learning databases quickly.</li><li>Knowledge of ERSEA/Head Start processes a plus (not required).</li><li>Bilingual Spanish</li></ul><p>Special Requirements</p><ul><li>Live Scan clearance <strong>required prior to start</strong> (voucher provided; cost paid by Crystal Stairs, Inc.).</li><li>Reliable transportation; valid California Driver License in good standing.</li><li>Current auto liability insurance.</li></ul><p><br></p>

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