<p><strong>IT Operations Manager</strong></p><p><br></p><p><strong><u>Position Summary:</u></strong></p><p>The IT Operations Manager is responsible for overseeing all technology operations across the organization. This role provides strategic leadership, ensures system reliability and security, and manages day-to-day IT operations. The IT Manager will lead internal IT staff, manage vendors, and ensure alignment between technology and business needs.</p><p></p><p><strong><u>Duties and Responsibilities:</u></strong></p><p>• Lead and manage the organization’s IT operations and strategy</p><p>• Oversee Microsoft 365 environment, including security, access, and configuration</p><p>• Manage IT staff, including support personnel and future hires</p><p>• Develop and enforce IT policies, procedures, and security standards</p><p>• Ensure cybersecurity best practices, including MFA, endpoint protection, and monitoring</p><p>• Manage vendor relationships (internet, phone systems, software providers)</p><p>• Oversee onboarding/offboarding processes and system access controls</p><p>• Monitor system performance and ensure uptime and reliability</p><p>• Manage IT budget, forecasting, and cost optimization</p><p>• Lead IT projects and system improvements</p><p>• Ensure compliance with regulatory and organizational requirements</p><p>• Maintain documentation of systems, processes, and configurations</p><p>• Provide escalation support for complex technical issues</p><p>• Communicate IT performance and initiatives to executive leadership</p><p>• Maintain a positive, service-oriented relationship with all staff</p><p>• Support organizational mission and operational needs</p><p></p><p><strong><u>Core Systems focus:</u></strong></p><p>• Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)</p><p>• Identity and access management</p><p>• Endpoint/device management</p><p>• Security tools and monitoring systems</p><p>• Vendor-managed infrastructure (network, internet, etc.)</p><p> </p><p><strong><u> Qualifications:</u></strong></p><p>• 5+ years of experience in IT operations or systems administration</p><p>• 2+ years in a leadership or senior-level role</p><p>• Strong experience with Microsoft 365 administration and security</p><p>• Experience managing vendors and IT projects</p><p>• Strong understanding of cybersecurity best practices</p><p>• Excellent problem-solving and decision-making skills</p><p>• Strong communication skills with both technical and non-technical staff</p><p></p><p><strong><u>Preferred:</u></strong></p><p>• Experience in healthcare or regulated environments</p><p>• Familiarity with endpoint management and security tools</p><p>• Experience building or scaling IT operations</p><p><br></p><p><strong><u>Education:</u></strong></p><p>• Bachelor’s degree in IT-related field or equivalent experience</p>
<p><em>The salary range for this position is $130,000 - $140,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><b>Job Description:</b></p><ul><li>Lead the month-end and year-end close processes, ensuring timely, accurate completion.</li><li>Review and approve journal entries, including revenue recognition, lease accounting, accruals, prepaids, and capitalized software.</li><li>Oversee general ledger maintenance and ensure accuracy and completeness of data in the accounting system.</li><li>Review and approve commission calculations for accuracy and capitalization in accordance with ASC 340.</li><li>Ensure revenue is recognized in compliance with US GAAP (ASC 606), including contract review and oversight of system updates (RightRev).</li><li>Review and approve payroll, commissions, bonus, and other compensation</li><li>Review and approve vendor check and electronic payments</li><li>Manage the preparation of monthly, quarterly, and annual financial statements and the monthly financial package for senior leadership.</li><li>Monitor and analyze operating results; investigate and present variance explanations to management.</li><li>Develop and maintain key SaaS performance metrics, providing actionable insights on the financial condition of the company.</li><li>Ensure all financial reporting deadlines are consistently met.</li><li>Oversee balance sheet account reconciliations, including daily bank reconciliations and subledger-to-GL reconciliations.</li><li>Review and approve reconciliations prepared by the team; resolve discrepancies and enforce internal controls.</li><li>Ensure account coding accuracy and completeness in line with budget.</li><li>Manage the annual financial statement audit; serve as the primary contact for third-party auditors, overseeing preparation of financial statements, footnotes, and audit schedules.</li><li>Ensure compliance with US GAAP reporting requirements and respond to auditor inquiries.</li><li>Oversee compliance with local, state, and federal tax and regulatory filing requirements; stay current with changes in tax laws and assess their impact on the company.</li><li>Identify and implement opportunities to streamline and automate accounting processes, reducing manual effort and improving accuracy.</li><li>Evaluate and incorporate AI-powered tools to enhance financial reporting, reconciliation, variance analysis, and close processes.</li><li>Champion the use of AI assistants and automation platforms to improve team efficiency and scalability.</li><li>Participate in ERP implementations via design, testing, and data conversion validation</li><li>Mentor and develop accounting staff, providing guidance on technical accounting matters and supporting professional growth.</li><li>Build strong cross-functional relationships with internal stakeholders across finance, operations, and sales.</li><li>Serve as a subject matter expert on US GAAP and SaaS accounting matters, advising internal teams as needed.</li></ul>