We are looking for a skilled Systems Administrator to support daily IT operations for a unique system that drives business processes. This role involves troubleshooting technical issues, maintaining system performance, and managing vendor relationships to ensure seamless operations. Based in Irving, Texas, this position requires flexibility and the ability to work independently in a small office environment.<br><br>Responsibilities:<br>• Provide technical support and troubleshooting for system issues, including hardware, software, and network-related problems.<br>• Respond promptly to operational disruptions, such as credit card machine failures or printing issues, to minimize downtime.<br>• Manage Active Directory, ensuring proper user access and system security.<br>• Oversee backup technologies to safeguard data and maintain system integrity.<br>• Collaborate with IT vendors to address network monitoring and maintenance needs.<br>• Monitor and maintain SonicWall firewalls to ensure secure and stable network connections.<br>• Identify and escalate network or server issues to appropriate vendors when necessary.<br>• Maintain and support computer hardware and software in a Windows-based environment.<br>• Be available for on-call support during evenings, weekends, or after-hours as needed.<br>• Work closely with a small team to ensure smooth day-to-day operations and long-term system reliability.

• At least 5 years of experience in IT systems administration or a related role.<br>• Strong knowledge of Microsoft Windows environments and Active Directory.<br>• Proficiency in managing and troubleshooting computer hardware, including desktops and peripherals.<br>• Familiarity with SonicWall firewalls and their configuration.<br>• Experience with data backup technologies and disaster recovery planning.<br>• Solid understanding of basic networking principles, including the ability to distinguish between server and network issues.<br>• Excellent interpersonal and communication skills to interact with vendors and troubleshoot issues effectively.<br>• Flexibility to work on-call hours, including evenings and weekends, as the sole IT specialist.

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