<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required! </strong></p><p><br></p><p><strong>Shift: Tuesday - Friday 3:00pm - 2:00am EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This position plays a key role in delivering exceptional service to our customers while supporting business operations. As part of a non-profit organization, you will have the opportunity to make a meaningful impact while working in a dynamic, collaborative environment. This is a Long-term Contract position.<br><br>Responsibilities:<br>• Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively.<br>• Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly.<br>• Prepare and deliver monthly reports to management, providing accurate data and insights.<br>• Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery.<br>• Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively.<br>• Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions.<br>• Ensure department files and records are organized and current, adhering to best practices.<br>• Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships.<br>• Suggest and implement process improvements to enhance customer service operations.<br>• Handle sensitive data and information with discretion and confidentiality.
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Sunday through Thursday 10 AM-7 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 9 AM - 6 PM *</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Sunday through Thursday 7 AM - 4 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Member Services Representative to join our team in Carmel, Indiana. This is a Contract to permanent position that offers an excellent opportunity to contribute to a fast-paced environment within the insurance industry. The ideal candidate will be meticulous, efficient, and able to handle interruptions while maintaining high standards of accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Process and input data quickly and accurately to meet organizational standards.</p><p>• Address and resolve member inquiries in a thorough and timely manner.</p><p>• Manage multiple tasks simultaneously in a fast-paced setting.</p><p>• Maintain organized and up-to-date filing systems for member documentation.</p><p>• Communicate effectively with team members and other departments via email and phone.</p><p>• Perform routine administrative tasks, including copying and document handling.</p><p>• Utilize Microsoft Word and Microsoft Excel to create and manage documents and reports.</p><p>• Ensure all member information is handled with confidentiality and care</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Customer Service Manager to lead and oversee a team of customer service professionals. In this role, you will ensure the seamless execution of the order process from initiation to fulfillment, while fostering a high level of customer satisfaction. The ideal candidate will bring strong leadership skills and a deep understanding of customer service operations.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and manage a team customer service representatives, providing guidance and support to meet performance goals.</p><p>• Oversee the entire order process, ensuring accuracy and timely fulfillment to meet customer expectations.</p><p>• Address and resolve customer inquiries and issues promptly, maintaining high levels of satisfaction.</p><p>• Implement and monitor customer service protocols to ensure consistent delivery of quality service.</p><p>• Train and mentor team members to enhance their skills and improve overall team performance.</p><p>• Collaborate with other departments to streamline processes and enhance operational efficiency.</p><p>• Analyze customer service metrics to identify areas for improvement and implement corrective actions.</p><p>• Handle escalated customer service issues with professionalism and poise.</p><p>• Ensure compliance with company policies and procedures across all customer service activities.</p>
<p>We are looking for a dedicated Customer Success Agent to join our team in Greenwood, Indiana. This long-term contract role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs. This position is an on-site role with one of our clients located in Greenwood, Indiana. Monday-Friday 8AM-5PM, on-site parking provided. </p><p><br></p><p>Responsibilities:</p><p>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.</p><p>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.</p><p>• Personalize customer interactions to minimize effort and ensure a seamless experience.</p><p>• Analyze and resolve customer issues independently, offering timely and effective solutions.</p><p>• Troubleshoot technical challenges using self-help tools and resources.</p><p>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.</p><p>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.</p><p>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.</p><p>• Deliver elite experiences to customers by consistently exceeding expectations.</p>
<p>We are looking for a personable and organized Receptionist to join our team in Fishers, Indiana. This is a long-term contract position, offering an excellent opportunity for someone who thrives in a detail-oriented and welcoming environment. The ideal candidate will bring a positive attitude and a commitment to providing excellent service to clients and staff.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Greet and assist visitors, ensuring they feel welcomed and directed to the appropriate staff or location.</p><p>• Answer and manage calls on a multi-line phone system, providing accurate information and transferring calls as needed.</p><p>• Maintain and restock office supplies, ensuring seamless day-to-day operations.</p><p>• Place orders for office supplies and coordinate delivery schedules.</p><p>• Perform general office tasks such as filing, data entry, and organizing documents.</p><p>• Support staff with administrative needs, helping maintain a productive work environment.</p><p>• Ensure the reception area remains clean, organized, and presentable at all times.</p><p>• Handle inbound calls, addressing inquiries with efficiency and professionalism.</p><p>• Collaborate with team members to maintain smooth communication and workflow processes.</p>
We are looking for an experienced and detail-oriented Collections Specialist to join our team in Fishers, Indiana. This Contract to permanent position requires a candidate who thrives in a fast-paced environment and is committed to meeting deadlines while adhering to established procedures. The role offers flexibility in hours and the potential for hybrid work after demonstrating strong performance during the initial onsite phase.<br><br>Responsibilities:<br>• Manage accounts receivable processes, ensuring accurate and timely collections.<br>• Utilize accounting software systems, SAP, and CRM tools to track and manage collections.<br>• Handle inbound calls and inquiries related to billing and claims administration.<br>• Coordinate commercial collections, maintaining professionalism and efficiency.<br>• Administer claims and resolve disputes to ensure smooth payment processing.<br>• Execute billing functions with precision and attention to detail.<br>• Follow established collection processes to recover outstanding payments.<br>• Collaborate with team members and management to meet departmental goals.<br>• Maintain accurate records and documentation of all collection activities.<br>• Provide excellent customer service while addressing payment-related issues.
We are looking for a skilled Deployment Engineer to join our team in Lafayette, Indiana. In this role, you will play a key part in ensuring the successful implementation, calibration, and optimization of gas metrology systems. You will collaborate closely with cross-functional teams to meet industry standards and improve product performance.<br><br>Responsibilities:<br>• Provide technical expertise in the design and calibration of gas meters to ensure accuracy, reliability, and compliance with industry standards.<br>• Collaborate with hardware and mechanical design teams to optimize meter performance for cost efficiency, pressure loss, and long-term durability.<br>• Enhance calibration processes by refining standards, equipment selection, and procedural methodologies.<br>• Work with software development teams to align digital functionality with physical meter performance, ensuring precise calibration.<br>• Serve as a company representative in discussions with regulatory authorities and certification bodies to maintain compliance with U.S. and international standards.<br>• Address customer concerns regarding meter measurement and calibration, providing expert-level support and solutions.<br>• Drive continuous improvement initiatives in testing methods, calibration processes, and related equipment.<br>• Support manufacturing operations by streamlining meter calibration and testing workflows.<br>• Adhere to EH& S policies, IT security protocols, and other applicable regulations.
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
