We are looking for a dedicated Customer Success Specialist to join our team in Garfield Heights, Ohio. This long-term contract position offers the opportunity to assist customers effectively, ensuring their needs are met and satisfaction is achieved. The role is ideal for someone who thrives in a fast-paced environment and has a passion for delivering exceptional service. Responsibilities: • Provide outstanding customer service through various communication channels, including phone, email, and online platforms. • Address connectivity issues and troubleshoot technical problems to ensure seamless customer experiences. • Manage scheduling tasks with a high level of accuracy and attention to detail. • Utilize Excel and other tools to track, analyze, and organize customer information efficiently. • Handle multiple priorities simultaneously while maintaining a high standard of organization. • Collaborate with team members to resolve customer inquiries and improve support processes. • Demonstrate excellent interpersonal skills to build trust and rapport with customers. • Maintain composure and efficiency under pressure to address urgent customer concerns. • Ensure all correspondence is precise, timely, and aligned with company standards. • Provide feedback and suggestions to enhance customer success strategies.

• Previous experience in customer service or call center environments. • Proficiency in Excel and familiarity with multi-browser usage. • Strong organizational skills and ability to manage schedules effectively. • Excellent communication skills, both written and verbal. • Ability to multitask and prioritize tasks in a dynamic setting. • Comfortable working under pressure while maintaining attention to detail. • Exceptional interpersonal and soft skills to engage effectively with customers. • Onsite availability in Garfield Heights, Ohio.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Garfield Hts, OH
onsite
Temporary
18.21 - 21.09 USD / Hourly
We are looking for a dedicated Customer Success Specialist to join our team in Garfield Heights, Ohio. This long-term contract position offers the opportunity to assist customers effectively, ensuring their needs are met and satisfaction is achieved. The role is ideal for someone who thrives in a fast-paced environment and has a passion for delivering exceptional service. Responsibilities: • Provide outstanding customer service through various communication channels, including phone, email, and online platforms. • Address connectivity issues and troubleshoot technical problems to ensure seamless customer experiences. • Manage scheduling tasks with a high level of accuracy and attention to detail. • Utilize Excel and other tools to track, analyze, and organize customer information efficiently. • Handle multiple priorities simultaneously while maintaining a high standard of organization. • Collaborate with team members to resolve customer inquiries and improve support processes. • Demonstrate excellent interpersonal skills to build trust and rapport with customers. • Maintain composure and efficiency under pressure to address urgent customer concerns. • Ensure all correspondence is precise, timely, and aligned with company standards. • Provide feedback and suggestions to enhance customer success strategies.
2025-09-03T14:08:57Z

Customer Success Specialist Job in Garfield Hts | Robert Half