<p>Now Hiring: Customer Service Representative (Back-Office Support)</p><p><br></p><p>Pay Rate: $21/hr</p><p> Location: On site in Highland Hills, OH</p><p> Assignment Type: 6-month contract assignment</p><p><br></p><p>GENERAL PURPOSE</p><p>This position provides high-level back-office support to a diverse temporary staffing client base requiring exceptional attention to detail technical proficiency and strong critical thinking. Responsibilities include accurate execution of payroll invoicing billing and payroll funding processes as well as resolving complex client inquiries related to these functions.</p><p><br></p><p>SPECIFIC RESPONSIBILITIES</p><p>Duties are listed based on the estimated of time. Other responsibilities may be assigned.</p><p>RESPONSIBILITIES</p><p>Performs detailed verification and validation of payroll and billing data identifying discrepancies investigating root causes and ensuring accurate processing.</p><p>Provides timely professional and analytically sound responses to client inquiries using critical thinking and subject-matter expertise to resolve issues related to payroll billing and funding processes.</p><p>New customer set up and data entry.</p><p>Maintains multiple interconnected customer databases with a high degree of accuracy ensuring data integrity across payroll billing and funding systems.</p><p>Updates customer folders with changes to reflect current week's payroll and billing instructions.</p><p>Processes credits/rebills.</p><p>Advises clients on optimizing their payroll and billing reporting workflows applying problem-solving skills to identify inefficiencies and implement more effective processes.</p><p>Delivers ongoing training and technical support to clients explaining system functions troubleshooting software issues and guiding users through complex payroll and billing scenarios.</p><p>Timely transmission of accounting and payments reports such as wires ACH and A/R credits/debits.</p><p>Proactively identifies potential risks recurring issues and process breakdowns analyzes root causes and escalates concerns with recommended solutions.</p>
We are looking for a dedicated Customer Service Representative to join our team in Struthers, Ohio. This long-term contract position is ideal for someone with a background in manufacturing, metals, or industrial sales who thrives in a dynamic environment. In this role, you will be responsible for handling customer inquiries, managing orders, and ensuring smooth communication between clients and internal teams.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information regarding aluminum extrusion products.<br>• Process orders efficiently while ensuring all customer requirements are met.<br>• Address customer concerns and resolve issues to maintain high satisfaction levels.<br>• Collaborate with internal teams to coordinate and fulfill customer needs.<br>• Enforce company policies and labor agreements consistently.<br>• Adapt to shifting priorities and manage tasks effectively.<br>• Maintain positive and attentive interactions with customers and colleagues.<br>• Utilize Microsoft Office Suite and customer relationship management software to organize and track customer data.<br>• Apply problem-solving skills to identify and resolve challenges in a timely manner.<br>• Stay informed about manufacturing processes and technical terminology relevant to the aluminum extrusion industry.
<p>We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments.</li><li>Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance.</li><li>Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment.</li><li>Maintain a high level of product and account knowledge through regular training and hands-on management.</li><li>Communicate commercial terms and product details confidently with customers and sales teams.</li><li>Proactively manage orders, maintaining consistent communication to exceed customer expectations.</li><li>Apply business guidelines to effectively resolve customer situations and inquiries.</li><li>Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements.</li><li>Collaborate efficiently within a team-oriented environment to support operational objectives.</li></ul>
We are looking for a dedicated and success-driven Customer Service Representative to join our team in Hermitage, Pennsylvania. In this long-term contract position, you will play a key role in delivering exceptional service within the financial services industry by addressing client inquiries and providing tailored solutions. This opportunity is ideal for individuals eager to develop their customer service skills while contributing to a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Handle a high volume of incoming calls efficiently, ensuring customer concerns and inquiries are resolved promptly.<br>• Assist clients with tasks such as opening new accounts, updating account information, and resolving banking-related issues.<br>• Provide accurate and detailed information about financial products and services to customers.<br>• Maintain thorough documentation of customer interactions in the organization's system.<br>• Collaborate with team members to deliver seamless and consistent customer experiences.<br>• Analyze account details to identify customer needs and recommend suitable banking solutions.<br>• Uphold confidentiality and adhere to banking regulations while handling sensitive customer data.<br>• Stay updated on the latest banking procedures, products, and services to ensure accurate responses to client queries.<br>• Offer solutions to enhance customer satisfaction and build long-lasting relationships.
We are seeking a detail-oriented Customer Service Representative to provide high-level back-office support for our diverse contract staffing client base in Highland Hills, Ohio. Responsibilities: Verify and validate payroll and billing data, identifying discrepancies and ensuring accurate processing. Respond to client inquiries using critical thinking and subject-matter expertise, particularly on payroll, billing, and funding. Set up new customers and manage data entries with accuracy and confidentiality. Maintain multiple interconnected customer databases, ensuring data consistency across systems. Update customer folders to reflect current payroll and billing instructions weekly. Process credits, rebills, and adjust accounts as needed. Advise clients on optimizing payroll and billing workflow, identifying inefficiencies, and implementing process improvements. Deliver ongoing training and support to clients, troubleshoot system issues, and guide customers through technical challenges. Transmit essential accounting and payment reports timely, including wires, ACH, A/R credits, and debits. Identify, analyze, and escalate potential risks, recurring issues, and process inefficiencies with recommended solutions.
We are looking for an experienced Escrow Officer to join our team in Strongsville, Ohio. This Contract to permanent position offers an opportunity to oversee and manage real estate transactions, ensuring smooth and compliant processes from start to finish. If you have a strong background in escrow and title management, we encourage you to apply.<br><br>Responsibilities:<br>• Manage real estate transactions from initiation to completion, ensuring all escrow and title processes are accurate and timely.<br>• Conduct title examinations and resolve any title defects or discrepancies.<br>• Prepare, review, and finalize closing documents in coordination with all relevant parties.<br>• Collaborate with buyers, sellers, lenders, agents, and underwriters to facilitate seamless transactions.<br>• Ensure compliance with state regulations, company policies, and industry standards.<br>• Deliver exceptional client service throughout the transaction lifecycle.<br>• Maintain detailed and organized records for all transactions.<br>• Identify and address potential issues to avoid delays in the closing process.<br>• Provide guidance and expertise on escrow and title-related matters to clients and team members.
We are looking for a detail-oriented and approachable Receptionist to join our team in Youngstown, Ohio. This role is essential for ensuring exceptional customer service and efficient administrative support within our non-profit organization. As a long-term contract position, you will play a critical role in assisting customers, managing documentation, and maintaining confidentiality in all interactions.<br><br>Responsibilities:<br>• Welcome and assist walk-in and scheduled customers, delivering outstanding customer service.<br>• Conduct interviews with clients to gather household information and verify required documentation.<br>• Review, copy, and manage customer-provided documents to ensure accuracy and completeness.<br>• Support clients by printing missing or previously submitted documents as needed.<br>• Acquire and demonstrate comprehensive knowledge of available programs to effectively assist customers.<br>• Organize and maintain files, ensuring incomplete applications are handled promptly and securely stored at the end of each workday.<br>• Access and retrieve utility bills from online portals to support customer documentation.<br>• Uphold strict confidentiality regarding customer information and records.<br>• Attend training sessions to enhance program knowledge and stay updated on organizational processes.<br>• Follow instructions and directives provided by departmental supervisors and complete additional assigned duties.
<p>We are seeking a Sales Support Specialist for a long-term contract role in Streetsboro, Ohio. This position is a key member of our team, dedicated to supporting the sales department through administrative functions, customer engagement, and data management. You will contribute directly to company growth and operational efficiency while building your skills in a fast-paced environment.</p><p>Responsibilities:</p><ul><li>Accurately input and manage data in company systems and Excel spreadsheets.</li><li>Provide dedicated assistance to the sales team in identifying and pursuing business opportunities, including selling crane parts.</li><li>Handle inbound customer calls and conduct proactive warm calls to existing and potential clients.</li><li>Partner with internal teams and external clients to facilitate smooth communication and enhance service delivery.</li><li>Research model serial numbers to identify and confirm correct part numbers for orders.</li><li>Utilize platforms such as Salesforce, Google Suites, and proprietary systems to track workflows and orders.</li><li>Support efforts to drive sales revenue, maintain the Salesforce pipeline, and maximize Webshop utilization.</li><li>Ensure consistent customer satisfaction through responsive, attentive service and problem resolution.</li><li>Streamline and optimize order entry processes to enhance departmental efficiency.</li></ul>
We are looking for a friendly and organized Receptionist to join our team in Warren, Ohio. In this contract position, you will play a vital role as the first point of contact for clients and visitors, ensuring smooth day-to-day operations. This role offers flexible hours, with opportunities for part-time or ongoing shifts based on business needs.<br><br>Responsibilities:<br>• Greet clients and visitors warmly, providing assistance and direction as needed.<br>• Answer and manage inbound calls using a multi-line phone system, ensuring prompt and attentive communication.<br>• Perform general administrative tasks such as filing, typing, and data entry to maintain office organization.<br>• Manage client documents and handle sensitive information with confidentiality.<br>• Assist in daily office operations and provide support for additional tasks as assigned.<br>• Maintain an organized and welcoming front desk environment.<br>• Collaborate with team members to ensure efficient workflow and client satisfaction.<br>• Monitor and restock office supplies when necessary.<br>• Schedule appointments and manage calendars to optimize office efficiency.
