<p>We are seeking a dedicated <strong>Contract IT Help Desk Support Specialist</strong> to join our client's team and provide exceptional technical assistance to end users. The ideal candidate will have strong troubleshooting skills, a customer-service-oriented mindset, and the ability to thrive in a fast-paced IT environment. This is an exciting opportunity for professionals looking to make a tangible impact while leveraging their technical expertise.</p><p><br></p><p><strong>Typical Duties and Responsibilities</strong>:</p><ul><li>Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or in-person communication.</li><li>Log, track, and manage incidents and service requests within an IT service management (ITSM) system to ensure timely resolution.</li><li>Troubleshoot and resolve issues related to operating systems (Windows/Mac), applications (e.g., Microsoft Office 365), and IT peripherals such as printers and mobile devices.</li><li>Configure, deploy, and maintain user workstations, laptops, and associated hardware.</li><li>Assist with account setups, password resets, and user access requests for various applications and systems.</li><li>Escalate unresolved issues to Tier 2 or Tier 3 support when necessary, ensuring proper documentation is provided.</li><li>Ensure compliance with IT security policies and conduct user training or guidance as needed.</li><li>Collaborate with team members to identify recurring issues, contributing to process improvements and knowledge base documentation.</li><li>Monitor IT systems proactively to address potential issues and limit disruptions to business operations.</li></ul><p><br></p><p><br></p><p><br></p>

<p><strong>Required Qualifications</strong>:</p><ul><li>Proven experience in a help desk or IT support role, preferably at Tier 1 or Tier 2 levels.</li><li>Strong technical knowledge of Windows and Mac operating systems, Office 365, and common IT tools (e.g., Active Directory, ticketing tools like ServiceNow or Zendesk).</li><li>Familiarity with networking fundamentals (LAN/WAN) and troubleshooting basic connectivity issues.</li><li>Exceptional communication and interpersonal skills with a focus on delivering outstanding customer service.</li><li>Ability to manage multiple tasks and prioritize effectively in a team-oriented environment.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>