Are you a detail-oriented detail oriented with exceptional communication skills? Do you enjoy collaborating with internal and external stakeholders to help resolve outstanding balances? If so, we have a fantastic opportunity for an experienced Collections Specialist to join our client’s team in East Granby, Connecticut. Our client, a leader in their industry, is looking for a dynamic individual to manage the full collections process and maintain strong customer relationships while ensuring outstanding accounts are addressed in a timely and detail oriented manner. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about contributing to an organization’s financial health. Responsibilities: Manage and oversee collection activities for assigned customer accounts. Proactively contact customers via phone, email, or mail to collect on overdue payments. Investigate and resolve discrepancies, disputes, and billing concerns to expedite payments. Build and foster strong relationships with clients while maintaining a diplomatic and empathetic approach. Document all collection activities and maintain detailed account records. Collaborate with internal departments (e.g., accounting and sales) to ensure accurate billing and account reconciliations. Prepare reports on aging accounts, collection status, and progress toward receivables goals. Stay updated on company policies and industry regulations to ensure compliance in all collection activities.

At least 2–3 years of experience in a similar collections, accounts receivable, or customer service role. Strong communication and negotiation skills, with the ability to handle sensitive discussions professionally. Proficiency in Microsoft Office Suite (especially Excel) and familiarity with accounting or ERP systems. High attention to detail and ability to multitask effectively in a deadline-driven environment. Problem-solving skills and ability to work both independently and collaboratively as part of a team. Knowledge of basic accounting principles is a plus.

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